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Easy check in, perfect location for an overnight layover. Very friendly staff, room and bed were very comfortable.

Expedia failed to tell them that wehad paid for breakfast so we had to pay i.e. we paid twice

I had read other reviews saying it was the best hotel they had ever stayed at, and wasn't sure whether to believe this but I definitely do now. I would single out certain staff members for praise but everyone I encountered was incredibly friendly and helpful from the moment I arrived. I had all facilities, timings etc explained to me on arrival and had a great chat with everyone. I even had a quick explanation and demonstration of everything in my room. It goes without saying the room was lovely but the view of the snowcapped Andes was something I could never tire of, and I could also see the amazing pool below. The pool area is stunning and the pool is huge. I was not there in summer and it is not heated so it is very cold on entry but once used to it, I was able to do my lengths, which is very important, as being admitted to a pool where you can swim is one of the most challenging things I have ever done on holiday. Staff by the pool, as you would expect, are very helpful and friendly, and everyone seemed to know my name. I ate at the Italian restaurant there and had a guide to Chilean wines from the sommelier. My buffalo mozzarella, carbonara and special Easter dessert were delicious. I got 2 visits and one call a day from turndown service to see if I needed more water, chocolates, coffee for the Nespresso machine. I cannot find any fault at all with the hotel. Price was an absolute bargain for a hotel of this quality.

Great hotel, breakfast with multiple options, walkable to metro station, staff very helpful in setting up day trip.

The staff there are really friendly, and responsive. I will definitely consider this property again next time. And also recommend it to anyone.Free transportation to the airport, the food was very good. Thank you, for making our stay memorable.

The suite for the week was perfect. They cleaned the room every day and it was great. Absolutely going back.