2/10 Terrible
His & Hurr's
Travelled with family, Business traveller
28 Jan 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a 4 night stay. Husband was there for work and I came along to use our down time in the pool and the gym. When we got there late Wednesday to check in they said they lost power for 4 days and when it came back on the pool didn’t work. Husband worked all day Thursday so Friday when we went down to check on the pool status the gal at the front desk said the electrician was supposed to be in that day to work on it and if he didn’t show that she would allow early check out. Well she left and didn’t inform the guy coming on. Pool wasn’t fixed so we asked where the hotel gym was. He then informed us all the equipment was broke and they were waiting on it to be remodeled. He said we booked through a third party so we would have to get approval through them for a refund . Tried that. Third party said they still had to call the hotel to get their approval but days went by and the hotel would not return third parties calls for the refund on the unused days. Don’t stay here. It was so cold in the hotel that the first morning we had to make our breakfast and take it back to our room to stay warm while we ate. So many better options out there to stay at. My husband was referred to this hotel since it was close to the job location he would be at but there is a nicer option in view of this one. Save your money and do not stay here.
His & Hurr's
Stayed 4 nights in Jan 2025