2/10 Terrible
Nikki
Travelled with family
1 Oct 2024
Disliked: Amenities
Didn't stay at hotel since they were trying to charge my debit card almost double the cost of the quoted price. I opted to pay on check-in not prior to.
I called the hotel since they sent me emails regarding the charges and they were pretty unprofessional and saying they are in high demand and that the room was more expensive on Saturday, that was not noted on my reservation receipt. These things all made me decide to stay elsewhere. I honestly was concerned that I would find myself being surprised with another higher cost on day 2 check out. The entire conversation and incident made me a bit uncomfortable to say the least. When you choose the option to pay on arrival they shouldn't be charging my card with out a phone call first.
Nikki
Stayed 2 nights in Sep 2024