Firstly, the staff at all times here were superb. Really lovely and friendly and doing their utmost to help. Outstanding. However - the rooms, on the fourth floor anyway - were unbelievably hot. And it was only highs of 21C outside, over night lows around 14C so this shouldn't have been happening. Talking to the staff, there is no AC just some form of climate control which apparently takes a week to boot up from 50% to 100% if needed. Clearly it cannot cope and can't react to peoples needs. I have been in hotter rooms in my travels, but only if the climate was 34C or higher outside. Truly bizarre to have this when the weather was only mild. The window only slant open inwards about a couple of inches so you can't make any difference with this. We had one large fan in the room and the staff gave us another, so this "eco" move of having climate control instead of AC means guests are running multiple fans all night. Stupid. So I have to give only 1 star for ECO. Its not eco if it doesn't work. The hotel were able to move us to a bigger room on the second floor for our last night and this was much better. Very nice room and considerably cooler. I have to say though that by "normal" hotel room standards it was still pretty warm! The hotel is well located for town centre restaurants, nicely done up and stylish. Short walk to station. Overall very nice if they can sort their cooling problem Again - absolutely 5 stars to all the lovely staff members. They were great.