2/10 Terrible
Maria
27 Jan 2025
Disliked: Cleanliness, property conditions & facilities
I had two bookings, three nights total, I reported my room was not clean and had a broken dishwasher (no cleaning items) to the front desk three times and in writing during my stay, The response was there is no Manager available until after we checked out. After putting my complaints in writing housekeeping came and made beds and emptied one bin and left towels - they did nothing about the mess in the bathroom reported day 1, left no toilet paper it was empty, left rubbish in the other bins, the leaky kettle, boogers still on the wall and tomato on table (both there before our arrival) and left all the dishes next to the broken dishwasher and nothing for us to clean or dry them with. After reporting it all again in writing they came and washed the dishes and dried them with our face cloths, banging and crashing in the kitchen making us uncomfortable for reporting it. Terrible service and no apologies or refund offered, not even a message from the Manager when they came in the next day.