2/10 Terrible
Mason
Travelled with partner
13 Jan 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE – UNSAFE, UNHYGIENIC, AND TRAUMATIC
Our stay at D'Nusa Resort, Lembongan was horrifying. Unsafe food, dangerous conditions, and neglect put our health and safety at serious risk.
ILLNESS & UNSAFE FOOD
December 28, my partner and I became violently ill after eating at the resort, severe diarrhea, vomiting, dehydration, (I lost 14 kg). Food hygiene was shocking: raw meat, stale rice, spoiled milk, and flies at the buffet. Complaints changed nothing, forcing us to stop eating hotel entirely.
MEDICAL EMERGENCY IGNORED
January 3, I needed urgent medical help, staff were dismissive. My partner had to demand action, finding staff playing games after our call was ignored. A doctor later said I was lucky they came, exposing the resort’s blatant neglect.
ELECTRICAL FIRE
An electrical fire broke out in our villa. when informed staff told us to come back latter??? Finally using Electrical tape for repairs, showing incompetence in addressing life-threatening risks.
CONDITIONS WORSENED
After leaving, my partner’s health deteriorated, requiring hospitalization. The professionalism at our next hotel showed D'Nusa’s dangerous failings.
NO REAL COMPENSATION
The resort’s response, a bar credit we couldn’t use and a $30 boat ride to leave the island after we were allowed to cancel the last 2 nights, far from compensation for the trauma and expenses we endured, it was insulting.
WARNING
D'Nusa Resort is unsafe, unprofessional, and unfit for guests. Avoid it at all cost!
Mason
Stayed 16 nights in Dec 2024