The service here was super friendly - not just on check in but on other occasions I needed assistance, including after check out when I realised I hadn’t taken my items out of the safe. There is 24/7 reception coverage and as my room was in the main building, this meant it felt really safe coming back even late at night.
Location wise, this is in the Alfama area which if you’re not aware is extremely hilly. There is a tram stop right outside, though think they stop relatively early. I mostly walked which was fine for me , but something to consider for those less able (and not just for this hotel but any on this area). This area has so many bars and restaurants that I think it would be possible to only go out near the hotel for a weekend trip.
My room itself was clean, spacious, with a comfortable bed. I could hear the tram when it rattled past but didn’t disturb at all.
Overall, I think I would definitely stay here again when in Lisbon.