4/10 Poor
NICOLA
13 Jul 2024
Disliked: Staff & service, amenities
Despite my best efforts to understand the checkin procedure in advance of my stay I recd no instructions to access the building. Upon eventually gaining entry, I then find this isn't a 'guest house' at all but a 4th floor apartment accessed via a very dark spiral staircase with a non operational lift - not much fun with luggage after a flight! Upon accessing the room I was then locked in due to a faulty lock, wasting time I should have been spending exploring Lisbon. Was promised the workman would be coming to fit a new one and I didn't need to worry but the solution ended up being the breakfast woman stuffing tissue in the lock to prevent it from locking at all. I then had to make do with just one poor operational lock. Breakfast was just the basics but was okay, though don't bother asking about the possibility of grabbing something a little earlier if you're heading out for the day, even though the breakfast woman arrives at 7 I was informed that grabbing just an apple, cereal and toast would not be possible, I didn't find her very welcoming or friendly at all. Check out states 12 on Expedia but I was informed by the breakfast woman, again in an unfriendly manner, that it's11. The room itself was however mostly okay aside from the lock issue and a lamp not working, it was light, airy and has a large fan. Bathroom, you can't flush the toilet paper so not a particularly pleasant experience in a shared bathroom. The 'guest house' is however in a good walkable location.
NICOLA
Stayed 3 nights in Jul 2024