I'd say this is more of a three-star property than a four. The breakfast room was incredibly cramped, with no counter space to set down your plates as you are selecting your breakfast, requiring multiple trips backwards and forwards between the buffet area and your table. The coffee from the machine was awful. The design of the tap in the sink was very impractical, extending so far out that every use resulted in a flooded floor and a slip hazard. The "blackout" curtains didn't cover the window. Most bizarrely, I could hear the toilets of the rooms around me every time they flushed - and loudly - causing a constant cacophony. The "king" bed was two single mattresses pushed together. More positively, the staff were incredibly helpful and friendly, the hotel's main asset. But this isn't enough for me to recommend the place, and indeed I'm surprised that it has such glowing reviews.