6/10 Okay
Elizabeth
Travelled with family
26 Aug 2024
Liked: Cleanliness
Disliked: Staff & service
On the first night we had an adjoining room on the 2nd floor. Our daughter was woken by the family next door talking and shouting. There is no soundproofing, we could clearly hear the TV and snoring in the non adjoining room. My husband went to reception and they agreed to move us to a non adjoining room the following day which they did. We had to check out at 11:30 and wait for the room to be ready which is not something i have experienced previously when changing rooms.
The local area has limited food options especially for an evening snack. The food in the hotel was nice however the menus displayed in the lobby were not the menus being used in the restaurant for example one evening we wanted a small snack, my husband went to reception to ask about room service. He was advised we could choose from the bar menu displayed, call reception and they would sort it for us. We decided to go to the bar and eat instead, when we arrived to the bar we were told their was no bar menu and it was the al la carte menu. My husband went back to the reception to clarify and was advised neither menu was correct and there was a separate menu because it was sunday. Very frustrating when trying to organise two hungry kids.
On the first morning we attended breakfast at 8:40am, breakfast finishes at 10:30am. We finished eating around 9:15 and my husband went to get a pastry but there was none left. He asked the waiter who retunred and said they would not be refilled, people we still arriving.
Elizabeth
Stayed 3 nights in Aug 2024