While the location of this hotel is good, I felt the proprietor was not very organized. She only emailed me the night before my arrival to find out what time I would be arriving. When you are in Italy because you are on vacation, one shouldn't expect that you'd have regular email access. That said, I happened to check email the day I was going to be checking in to Casa Alba and replied that I would still be arriving that night. I even called her once we reached Lucca because we needed to find out where we should park our rental car. It was only then that the proprietor told us she wasn't there to check us in and that she was sending someone else over to do so. We ended up having to wait 1/2 an hour outside the hotel, standing with our luggage. In addition, the parking instructions the proprietor had given us were very unclear. We later had to go back outside the city walls to re-park our car once the woman who did check us in gave us clearer directions for the parking. On top of all of that, check out was 10am! I've never heard of such an early check out time. We needed to keep our bags there while we explored the town and the proprietor had us put them in the lobby area -- but it was clear she was not staying on site, and everyone else staying at Casa Alba would walk by our bags as they came in and out the front door. We took a chance that it would be safe, and luckily it turned out to be, but it was far from ideal. I cannot recommend this place to others.