When we arrived, we were told at check-in that our room was on the third floor. That's fine, any floor is OK. However, when I asked where the lift was, I was told that this hotel does not have a lift. So how are two seniors in their seventies get their luggage to the third floor. The staff member was not at all concerned, did not offer to help nor get someone to help us. He quickly left the reception area and was not seen again. Any accommodation that calls itself a Hotel should have a lift. If no lift is present,it should be clearly indicated, so customers can clearly decide to book or look elsewhere. It also appeared that the room did not have a private bathroom, but a shared bathroom. The room booking details referred to an "open bathroom". To me that means the bathroom is part of an "open plan" type room, it does not mean sharing it with others. .