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Hotel Riu Plaza España

4.0 star property

Photo gallery for Hotel Riu Plaza España

Porch
Seasonal outdoor pool, open 10:00 AM to 7:00 PM, pool umbrellas
2 bars/lounges, rooftop bar, lobby lounge
2 bars/lounges, rooftop bar, lobby lounge
Reception

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service

Explore the area

Map
C/ Gran Via, 84, Madrid, 28013
  • Gran Via
    ‪2 min walk‬
  • Puerta del Sol
    ‪14 min walk‬
  • Plaza Mayor
    ‪15 min walk‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪25 min drive‬

Room options

View all photos for Deluxe Room (Family)

In-room safe, desk, free cots/infant beds, free WiFi

Deluxe Room (Family)

  • 35 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Deluxe Room (Family)

Deluxe Room (Family)

Deluxe Room (Family)

  • 37 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed OR 1 Double Sofa Bed and 1 King Bed

View all photos for Deluxe Room (Superior Twin)

Deluxe Room (Superior Twin)

Deluxe Room (Superior Twin)

  • 31 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, Terrace (Superior King)

Deluxe Room, Terrace (Superior King)

Deluxe Room, Terrace (Superior King)

  • 26 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Presidential Suite Package

Presidential Suite Package

Presidential Suite Package

  • 100 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Junior Suite, Terrace

Junior Suite, Terrace

Junior Suite, Terrace

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, City View (King)

In-room safe, desk, free cots/infant beds, free WiFi

Deluxe Room, City View (King)

  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Terrace (King)

Deluxe Room, Terrace (King)

Deluxe Room, Terrace (King)

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Superior King)

View from room

Deluxe Room (Superior King)

  • 29 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Deluxe Room (King)

Deluxe Room (King)

Deluxe Room (King)

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Twin)

Deluxe Room (Twin)

Deluxe Room (Twin)

  • 23 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, City View (Superior King)

In-room safe, desk, free cots/infant beds, free WiFi

Deluxe Room, City View (Superior King)

  • 20 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

Similar properties

View from property

Barceló Torre de Madrid

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.7 out of 5, Exceptional, (1752)
The price is NZ$675
for 1 room
includes taxes & fees
16 Apr - 17 Apr
Barceló Torre de Madrid

About the area

Madrid

A stay at Hotel Riu Plaza España places you in the heart of Madrid, steps from Gran Via and Plaza de España - Princesa. .This eco-certified hotel is 0.5 mi (0.8 km) from Royal Palace of Madrid and 0.7 mi (1.2 km) from Puerta del Sol.

What's nearby

  • Gran Via - 2 min walk - 0.2 km
  • Royal Palace of Madrid - 10 min walk - 0.9 km
  • Puerta del Sol - 14 min walk - 1.2 km
  • Plaza Mayor - 15 min walk - 1.3 km
  • Prado Museum - 5 min drive - 2.7 km

Getting around

  • Plaza de Espana Station - 2 min walk
  • Madrid Principe Pio Station - 13 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 25 min drive

Restaurants

  • ‪360° Rooftop Bar - ‬1 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Taberna Rincón de Reyes - ‬2 min walk
  • ‪Faborit - ‬1 min walk
  • ‪Ginkgo Restaurant & Sky Bar - ‬2 min walk

About this property

Hotel Riu Plaza España

Eco-certified hotel with bars and a fitness center
Hotel Riu Plaza España offers 583 accommodations with safes and hair dryers. Flat-screen televisions come with satellite channels. Bathrooms include showers with rainfall showerheads.

This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.
Make yourself at home in one of the 583 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and hair dryers. Conveniences include phones, as well as safes and desks.
Take advantage of recreation opportunities including a fitness center and a seasonal outdoor pool. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Buffet breakfasts are available for a fee.
Featured amenities include a business center, a 24-hour front desk, and multilingual staff. Planning an event in Madrid? This hotel has 32292 square feet (3000 square meters) of space consisting of conference space and 10 meeting rooms. Limited parking is available onsite.
Buffet breakfasts are available for a surcharge.
Lobby Bar - This lobby lounge serves light fare only.
Sky Bar - This rooftop bar serves light fare only. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Offsite parking available (EUR 32.50 per night)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee: EUR 30 for adults and EUR 10 for children
  • 2 bars/lounges
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Lobby Bar
  • Sky Bar

Things to do

  • Bicycle storage
  • Gym
  • Seasonal outdoor pool

Family friendly

  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10 meeting rooms
  • 32,292 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 14 accessible parking spaces
  • Assistive listening devices in meeting rooms
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Doorbell and phone notification
  • Front entrance ramp
  • Handrails in stairways (109 centimetre high)
  • Hospital bed
  • Lever door handles
  • Lift (109 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Magnifying mirror
  • Pool access ramp on site
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (74 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 30 for adults and EUR 10 for children
  • Nearby parking fee: EUR 32.5 per night (4921 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property uses wind energy
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from June to September
Pool access available from 10:00 AM to 7:00 PM
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel RIU Plaza España Madrid
RIU Plaza España Madrid
RIU Plaza España
Hotel RIU Plaza España Hotel
Hotel RIU Plaza España Madrid
Hotel RIU Plaza España Hotel Madrid

Hotel Riu Plaza España Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 3363 out of 4287 reviews
Rating 8 - Good. 582 out of 4287 reviews
Rating 6 - Okay. 190 out of 4287 reviews
Rating 4 - Poor. 72 out of 4287 reviews
Rating 2 - Terrible. 80 out of 4287 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Keith

Stayed 4 nights in Dec 2024

8/10 Good

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just too crowded. The reception/check in took forever. Elevators were too crowded and not efficient. A positive is the front door staff were awesome!
Stayed 5 nights in Dec 2024

2/10 Terrible

CHRISTINA

Travelled with group
Disliked: Staff & service, property conditions & facilities
I honestly can’t believe this is rated a 4 star hotel. The staff was unhelpful, and at times even flat out rude. When I first walked into the room, it was a sauna in there. I called the front desk to ask why the AC wasn’t working, and the receptionist informed me that they keep the AC completely off during the winter. And that I should open the window if I wanted cold/fresh air. The temperature in my room ranged from 75-77 the entire time. The window that she told me to open, was a picture window that only cracked open a few inches, letting hardly no cold air in. On top of that, this hotel is located in the busiest street in Madrid. So I made the mistake the first night of trying to sleep with the window open, only to be woken up half an hour in with all the street noise. So it was either sleep with the heavy street noise, or wake up drenched in sweat. Trying to blow dry my hair was a nightmare, as I’d have to stop and take breaks to stand by the window, only to end up sweaty right out the shower. The blow dryer broke during its first use, so I had to wait 20mins for housekeeping to send a new one. The casting/pairing on the tv didn’t work, so I had to watch Netflix on my phone if I wanted to watch anything. The elevators took forever, as it’s a very large building. It also has a rooftop bar which people seem to frequent, so I constantly had the doormen stopping me from entering the building to ask where I was going.
Stayed 3 nights in Dec 2024

10/10 Excellent

Baton

Stayed 3 nights in Nov 2024

10/10 Excellent

Palanivel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location. Well maintained. We enjoyed our stay. Will recommend
Stayed 2 nights in Dec 2024

6/10 Okay

Kimberley

Travelled with family
Disliked: Amenities
Location is amazing, right on Gran Via. For $300 a night, everything was average. Breakfast buffet was had everything but nothing had any taste - nothing. Room was average, very few amenities. One day, housekeeping forgot to replace the complimentary water and said they could send a bottle for 7 euros - no thanks. Called for extra towels - those didn't arrive either. If I was paying $150 a night, I would understand but not $300 for 2 rooms!
Stayed 4 nights in Dec 2024

4/10 Poor

Ana Silvia

Disliked: Staff & service, property conditions & facilities, room comfort
Please don’t stay in this Hotel
The Hotel is really old, the bed is so uncomfortable, they never turn on the A/C, the hair dryer tun off every 6 second
Stayed 4 nights in Dec 2024

10/10 Excellent

Aarati

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

mercibel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Dec 2024

10/10 Excellent

Arelis

Stayed 1 night in Oct 2024

10/10 Excellent

Wai Chun Alex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very big room and very convenient. Nice breakfast! Just the gym room is small.
Stayed 4 nights in Dec 2024

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place and location
Stayed 7 nights in Dec 2024

2/10 Terrible

Rashed

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Overpriced
Great location but that’s all it is. No comfort in rooms and mediocre bathroom.
Stayed 1 night in Dec 2024

10/10 Excellent

Robin

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely loved Hotel Riu! Parking was pricey but being in a central location having an amazing variety of a breakfast buffet made up for it! Staff is amazing, incredibly nice and helpful with all of the recommendations and would help on the easiest way to get around madrid! My view to my room was not great but overall I would give it a 10/10!!!!! Madrid me encanto!!!
Stayed 8 nights in Dec 2024

10/10 Excellent

Alexis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and comfortable at the same time.
Stayed 2 nights in Dec 2024

10/10 Excellent

Robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Favorite place to stay in Madrid, excellent location, professional staff.
Stayed 2 nights in Dec 2024

10/10 Excellent

José Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great, breakfast amazing, friendly staff, and very clean. Our only suggestion is that there should be an exclusive section for customers on the 360 rooftop, it was always too crowded on the sunset time which unable us to enjoy and take pictures.
Stayed 7 nights in Dec 2024

10/10 Excellent

Gustavo

Stayed 4 nights in Dec 2024

10/10 Excellent

Daisy

10/10 Excellent

Bertha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaning and breakfast everything
Stayed 1 night in Nov 2024

8/10 Good

Quisqueya

Liked: Cleanliness, property conditions & facilities, room comfort
Good location, but…
The hotel is very well located, for Metro, taxi, walking to Plaza España, shops, restaurants. It has a great view from the 26 Sky bar terrace Now, the inconveniences are the following: not friendly welcome, everyone is stress out., no help with the luggage, and the worst was that the heating was set for very hot and we couldn’t change it. We call reception and an ingeniero that told us the solution was to leave the windows and door open, not a good solution, we kept calling for the matter and were ignored, if you want to control your a/c or your heating, this is not the hotel for you
Stayed 4 nights in Dec 2024

10/10 Excellent

Nelson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

10/10 Excellent

Niovi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024