I saw a bunch of negative reviews, but my experience was good. Once I arrived, I called the hotel I was there. They run a shuttle every 30 minutes, and they told me the location pickup, and they arrived in about 30 minutes. Since I was one of the last pickup spots, I was lucky to get in. And it appears the hotel shuttle is not just for hotel patrons, but also for people who use their parking only. On a busy time I can see this as a problem. The hotel had a bar with food for late arrival. Breakfast at 6 am was good. Caught the shuttle at 6:30 a m. (Again, every 30 minutes, so get there ahead to get a spot). Room clean. No remote for TV, but I was there for one night and sleep!