I have no idea how this place has such a high average rating. The parking lot was in shambles. There was construction debris in the lobby. The lights over the check-in desk was full of dead bugs, and the chairs behind said-desk looked like two angry badgers attempted to destroy them...in 1983. Once in our room, there was soggy drywall oozing next to the bathtub, a 24"x24" gaping hole in a different wall exposing the bathtub plumbing, a dried contact lens stuck to the wall of the bathroom, almost no toilet paper, a sticky door on the bathroom that was nearly impossible to close or open, a faulty HVAC that was either on like a freight train or non-functional, no kleenex/tissues anywhere, and only two wash cloths, three hand towels, and three towels for four people. Oh, and our key-cards only worked on the 12th to 15th attempt. We had a second set made, and had the same trouble. The ONLY small light in this otherwise dark tunnel was Nila at the front desk. She did her best to help us and alleviate some of our issues, but she was no match for the chaos.