2/10 Terrible
Shermaine
Business traveller
9 Sept 2024
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The ratings for this Comfort Inn were a 7 and above. But this was not my experience. After booking so late I was unable to change.
As I went up to the room I became stuck in the elevator for a number of minutes. I yelled for help, I picked up the phone to call, and also hit the alarm button with no response. I also tried to go back down to the first floor. I could hear the elevator trying to open. After about 4 minutes or so they opened . Since I am not a fan of elevators this was stressful and traumatic.
The first room smelled weird. There was a spider on the wall.
The young man gave me a second room after everything and said it was the best. It most resembled the picture on Expedia. It didn’t smell as weird as the first but and I to stay since I could not change the booking time. The sheets and pillowcases had stains on them. I bought sheets to sleep on top. There was debris on the floor. When I tried to turn on the heat. It was about 50 degrees or so. It smelled like it was going to catch fire. I turned it off and slept cold.
Finally the morning I was to leave the toilet over flowed. Initially I thought it was the water running long as it did the night before but when I went to go look. There was water on the floor. I called down stairs with the room phone that had so much static. I had to repeat a couple of times. When the desk person came up. He couldn’t find the mop so he brought a towels to cheap clean up the overflow of toilet water.
Shermaine
Stayed 1 night in Sep 2024