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Aiho Hotel Medan

4.0 star property

Photo gallery for Aiho Hotel Medan

Deluxe Room | Exterior
Front of property
Suite, 1 Bedroom | Living area

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Gym
  • Laundry
  • Room service

Explore the area

Map
Jalan H. Adam Malik No. 5, Medan, 20114

Room options

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The price is NZ$165
for 1 room
includes taxes & fees
10 Mar - 11 Mar
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About the area

Medan

A stay at Radisson Medan places you in the heart of Medan, within a 5-minute drive of Plaza Medan Fair and Grand City Hall. .This hotel is 1.2 mi (1.9 km) from Vihara Borobudur and 1.3 mi (2 km) from Sun Plaza.

Getting around

  • Medan Station - 6 min drive
  • Medan (KNO-Kuala Namu Intl.) - 51 min drive

Restaurants

  • ‪Rumah Makan Sinar Pagi - ‬5 min walk
  • ‪Macehat Coffee - ‬3 min walk
  • ‪Nasi Kapau Uni Emy Rumah Makan - ‬4 min walk
  • ‪RM Wen Chang - ‬3 min walk
  • ‪KFC - ‬1 min walk

About this property

Aiho Hotel Medan

Hotel in Medan with 2 outdoor pools and a health club
Radisson Medan offers 139 accommodations with iPod docking stations and MP3 docking stations. Beds feature premium bedding. 32-inch LCD televisions come with cable channels. Bathrooms include showers with rainfall showerheads, slippers, bidets, and hair dryers.

This Medan hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club.
Make yourself at home in one of the 139 guestrooms featuring iPod docking stations and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and bidets. Conveniences include phones, as well as safes and desks.
Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities, which include a health club. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Planning an event in Medan? This hotel has 1292 square feet (120 square meters) of space consisting of conference space and 8 meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Radisson Medan has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: IDR 163350 for adults and IDR 81675 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • 2 outdoor pools
  • Access to nearby health club
  • Children's pool
  • Fitness centre
  • Shopping centre

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free cots/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Business centre
  • Computer station
  • Conference space (1292 square feet)
  • Meeting rooms - 8

Outdoors

  • Garden

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Lift door width (centimetres): 81
  • Step-free path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 104
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)
  • Wheelchairs available on site

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive recycling policy
  • Couples dining
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups only
  • Reusable tableware only
  • Romance packages available
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bidet
  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 32-inch LCD TV
  • TV channels
  • iPod dock
  • MP3 dock

Food and drink

  • Electric kettle
  • Free bottled water

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Safe
  • Slippers
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 17

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for IDR 450000.0 per day
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 163350 for adults and IDR 81675 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 450000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson)

We should mention

Pool access available from 7 AM to 7:30 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Asean Hotel
Radisson Medan Hotel
Asean International Hotel Medan
Asean International Medan
Hotel Asean
Hotel Asean International
Radisson Medan
Aiho Hotel Medan Hotel
Aiho Hotel Medan Medan
Aiho Hotel Medan Hotel Medan

Aiho Hotel Medan Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 22 out of 74 reviews
Rating 8 - Good. 28 out of 74 reviews
Rating 6 - Okay. 11 out of 74 reviews
Rating 4 - Poor. 9 out of 74 reviews
Rating 2 - Terrible. 4 out of 74 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

7.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Kevin

Business traveller
Disliked: Cleanliness
Stayed 1 night in Jul 2024

10/10 Excellent

Vannan

Liked: Cleanliness, staff & service, property conditions & facilities
Frankly the hotel's staff they were fantastic.
Stayed 2 nights in Aug 2024

4/10 Poor

Janet

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1. Towels and bedsheets both are grey in color with lots of unknown stains 2. The shower ceiling covered in bug/unkbown blood-looking stains 3. Lobby has no Aircon and is stuffy 4. The elevators often don’t work properly
Stayed 3 nights in Jun 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Area ok
Stayed 1 night in May 2024

6/10 Okay

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Very tired hotel. Dirty all around pool area.
Stayed 2 nights in May 2024

2/10 Terrible

Yik How

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Thanks to Lydia, who welcomed us with an upgrade to the next room class, a junior suite. The room was bigger than what we had booked and we enjoyed the space. We stayed on the third floor - the junior suite looks to be newly renovated so it is clean and modern, with a basic design. The location is not bad - it is walking distance to many places. Without the good service of the staff and the location of the hotel, I will have rated 0. There are several fundamental flaws with the hotel design and structure:- 1) rain shower was not working and the water pressure is pathetic - but this is still acceptable for us as we are not fussy. 2) sound proofing is poor - you can hear the traffic sounds such as every passing loud motorbike - and this goes on all night. As we had requested for a quiet room, our room was supposedly a quieter room already so… there may be rooms that are noisier. 3) apparently, there is a karaoke lounge just at the back of the hotel - they play music all day and night so we heard low base rumbling through the night and day, and also get to ‘enjoy’ the singing of the karaoke lounge’s patrons during the day. 4) breakfast buffet was the worst we have ever tasted - full of salt in everything, and not much refill when we arrived at breakfast around 8:30am. I also got food poisoning from eating some of the meat dishes, that others did not take. Stay here only if you can sleep through loud traffic and music. Importantly, eat at your own risk.
Stayed 1 night in Aug 2023

8/10 Good

Daniel

Stayed 3 nights in Jul 2023

6/10 Okay

Indrawati

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property was dated, even the so called renovated rooms had problems. I stayed there for 2 nights. At the 1st room, air conditioning didn't work properly, hot all night long. The shower room flooded. The sink clogged. We needed to change room. The next room was okay, but it was a smoking room with tobacco smell everywhere.
Stayed 2 nights in Jul 2023

8/10 Good

Peter

Business traveller
Liked: Staff & service
Standard, dated property. Adequate facilities. Some mosquitoes.
Stayed 1 night in Jun 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic service, consistent with the Radisson brand. Close to all the food that Medan is known for. Hospitality is out of this world. They go way out of their way to take care of the guests. Had a wonderful staycation at this opulent looking hotel. Didn’t disappoint. Room was spacious and luxurious. Most impressed by their breakfast buffet, with a menu of ala carte items included in the buffet. My favourite was the omelette with lobster sauce. Each dish was well prepared and lovely! Highly recommend. The bathtubs are amazing, the pool is glorious, and the gym has a good amount of weights and other equipment.

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm welcoming Nice and warm greeting from hotel staff. We got welcome gift (package of fruits). Thank you so much. Stay safe and healthy to all member of Radisson Hotel Medan. Thank you for welcoming me and my family. Apart from their great rooms, their food is the best out of the hotels in Medan that we have ever tried. Breakfast and dinner, they are all enjoyable for us for different types of occassions. THE BEST HOTEL IN THE HEART OF MEDAN Ranked #1 of 412 hotels in Medan "Travelers' Choice 2021"
Stayed 1 night in Mar 2022

10/10 Excellent

Philip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotels in town with their luxurious and elegant vibe. They have very good and cozy beds, fast internet for work, clean carpets and very comfortable bathroom to relax and could not be happier with their strong shower and Luxury Brand bathroom amenities (RITUALS COLLECTION). They have super-comfortable, super-soft sheets and cosy Super-White Bath Towels in their rooms that are Fresh and Fluffy, and Brand New. Apart from their great rooms, their food is the best out of the hotels in Medan that we have ever tried. Breakfast and dinner, they are all enjoyable for us for different types of occassions. Exceptional hotel with exceptional service! All the staff were friendly and welcoming, they always give their best in providing the best possible stay for guests! THE BEST HOTEL IN THE HEART OF MEDAN Ranked #1 of 412 hotels in Medan "Travelers' Choice 2021"
Stayed 1 night in Mar 2022

8/10 Good

Armansyah

Business traveller
food for breakfast need to improve
room is ok clean but towel is old and not white anymore need to change
Stayed 1 night in Jan 2022

10/10 Excellent

LipKeong, Malaysia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WORLD-RENOWNED hotel offering unique, authentic experiences that evoke lasting, treasured memories. I had a chance to stay at Radisson Medan for 8 nights. Located at the heart of Medan, this high class hotel doesn't disappoint me at all. It was a very expensive stay but worth every penny paid. I even booked my airport-hotel transfer with them and I was very well taken care of from the moment I got off my plane. Great location, awesome service, delicious breakfast, friendly and help staffs, clean room and everything else is just beyond my expectation. For the amount paid, this is definitely worth it. You get exactly what you pay for!
Stayed 1 night in Jan 2021

10/10 Excellent

James, Australia

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New Hotel, Modern Rooms, Superb Staff & Service! What I like about this hotel, room is Super-clean, spacious with panoramic views of Medan. Bed is super comfy and they provide quality amenities like RITUALS Shower gel, shampoo etc. Gym is a must go, it is relaxing to exercise with greenery view around you. Last but not least, most importantly, staff are polite and professional. I had problem with local SIM card on day of arrival and could not connect to data network. A helpful lady staff at reception helped me with the card registration and solved my issue. I will definitely choose this hotel in my next visit.
Stayed 1 night in Mar 2019

8/10 Good

Virginia

Travelled with group
Liked: Staff & service, room comfort
Comfortable but dated
Very comfy bed. Very friendly staff. Average breakfast but decent range / selection to chose from. Nice pool and sun area. Could be cleaner and needs renovation. Wouldn’t go back
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money hotel
Great location, nice big bed. Great value for money, especially after a weekend of camping in the jungle. 1 hour away from international airport.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The pool was a bit small to do laps. The 2 lifts were a bit slow in serving those who stay on higher floors. There was however an unpleasant experience whereby we were not told clearly on the pricing of hotel breakfast. There was apparently a kind of miscommunication whereby some of my friends were upset about paying a bit more when checking out.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

Maria Lyra

Travelled with group
Liked: Cleanliness, staff & service, room comfort
The rooms was clean & everything is functioning well. Staff are courteous & accommodating. However some of the hotel facilities needs some make over.
Stayed 1 night in Oct 2019

8/10 Good

Jens

Liked: Cleanliness, staff & service
Visit to Medan for my visit my son, 2½ years old.
The service allover very good. In the restaurant at breakfast the waitress (think name Iri or something similar) is so friendly and assisting and should have the best recommendation. Condition of room is fair, the bathroom the shower does not really get hot and the drain almost stopped so that fter short time you have 5 cm water in shower area. Pool area fine, though the area for children is 80 cm deep allover and not really for small children. The small children needs a better pool area.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and spacious room. Clean and well organised room. Check-in procedure is fast and comfortable. Friendly staff and excellent food.
Stayed 2 nights in Aug 2019

10/10 Excellent

Henri

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
We stayed in Four Points Medan for four nights and enjoyed our stay. The gym is well equipped and the pool area is clean. The decorations in the lobby and lobby bar are amazing. The bed was good but there is some wear-off on the carpets and showers of the rooms. Also there was some kind of a party in the ninth floor and we had to listen to speeches the last night 😁
Stayed 1 night in Sep 2019

8/10 Good

Wensen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice and comfy
Stayed 1 night in Jul 2019