6/10 Okay
ANDREJS
Business traveller, Travelled with partner
11 Oct 2024
Liked: Cleanliness, amenities
We’ve stayed with ULIV Properties every time we visit Mexico City, and generally, our experiences have been positive. However, this stay was less than ideal. We chose this particular location due to its proximity to the embassy.
Upon arrival, the security staff didn’t recognize us, and our name was not on the list, which caused a 30-minute delay before realizing we were ULIV guests and calling someone to assist. When we finally got to our room, it was on the first floor and didn’t have the windows as shown in the pictures, which felt misleading. We asked to see if another room was available, and although someone said they would check, they disappeared and never followed up.
The overall experience was just okay, but definitely not up to the standard of other ULIV properties we’ve stayed in. There were also signs of wear and tear, including mold in the bathroom walls, which was disappointing. ULIV, we know you can do better with this location.
Thanks
ANDREJS
Stayed 2 nights in Oct 2024