I stayed there 10 days last year and planned to be back in bologna often. This is my first bad review.
With metal implants in my leg, I picked the Suite because of the spa tub for pain.
But it doesn’t work, the owner talked to my boyfriend and told him he should get it fixed. The cold water leaks and we had to tighten the base at the tiles to get it to stop.
I took a movie, showed the front desk, no one would come check and he promised a new room the next day.
They kept asking about the parking when we were in the municipal spaces. He layed on the lobby couch all night screaming. I could hear him from the room at 4 am. I asked him for a blanket and he said we had a duvet cover (which had a sheet inside it) and said turn up the heat if you’re cold. He also said to circle one choice for breakfast so I got 3 slices of old mortadella , what a change from last year.
The stairs are steep with dirty carpet the entrance room is just a plastic couch so if you want anything it’s 3 flights up and down.
They said yes to switching rooms twice. We packed everything and put it by the door.
I returned the boy was there and said no, threatened me with charges if I kept asking bc my stupid bf smoked a cig. the maid checked the tub it was perfect (the maid is a plumber). I begged for any room without stairs and said I’ll pay for the suite np.
I said talk to me, bc they kept only addressing my bf, “you don’t speak Italian”(The boy didn’t either or English!)