6/10 Okay
John
Travelled with partner
21 Sept 2024
Disliked: Cleanliness, amenities, property conditions & facilities
WE have stayed at this hotel several times before... Our daughter and family live in West Monroe.
And prior to this visit we were usually fairly pleased overall with the accommodations.
However,things took a turn for UNHAPPY this trip.
Due to an emergency with a family member, we arrived at 2am..only to find out the elevator was not in service. Our room was on the 3rd floor.!!!!!
Due to the death of the family member, we had to leave hotel very early the next morning.
The light in the bathroom was OUT, around the vanity ,making it impossible to prepare for the day unless you used the mirror in the room..... very little light to see by for makeup application.
wall mounted thermostat did not control the AC... making it unhandy to adjust the room temperature.
WE were at this hotel for 7 days due to funeral of my husband's mother in a near by town
..after reporting the issues above to the staff, we never saw any repairs.
.light was still out and elevator still not working and thermostat still not functioning.
Front desk staff was kind but seem to have no information about our problems or any repair plans.
Unfortunately, we had already booked for a return visit in October, and could not cancel our reservations without an additional costs!!!!!!!
WE are SOOOOO disappointed in this situation.
It was stressful enough with the unexpected death of my husbands mother, to have to deal with this all week.
The breakfasts were wonderful and the hospitality staff were GREAT
John
Stayed 1 night in Sep 2024