2/10 Terrible
Verified traveller
25 Aug 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Looks nice, but isn't at all
We encountered problems with the room itself (toilet would run and as of this morning we could not get it to stop running before we had to leave, no one was present at the front desk to advise, as well as the sky light appears quite moldy and the shower does not get hot).
Our largest issue was that when we booked we were not advised they had a musician playing during our stay. The woman who checked us in assured it would be a quiet room. I happened to see "live music starting at 9pm" on Facebook and asked at the bar and was told it would be over by 10:30pm. At 11 my wife and I came down and were advised by Ciara that it would continue until 11:30 at the latest and she would ensure it was quiet by then. We advised this was unacceptable as we had an early morning departure and had to be up at 5am, so a concert outside our window prevented us from sleeping. She said nothing she could do except make sure it was cleared at 11:30 (despite assuring us she was the manager on duty). At 11:30 we came back down because music had not stopped wailing through the single pane windows and Ciara was behind the bar not attempting to deal with it until she saw us. She let them have "one more song" and finally finished after 11:40pm. At that point we could finally start to wind down to sleep.
We dealt with a defective room, lying staff, and for some reason an amplified guitar player yelling into a microphone for a single table of 4 people (he could have just been playing in the pub).
Verified traveller
Stayed 2 nights in Aug 2024