The hotel staff was very responsive when first checked-in and when I had to move rooms due to a smoke-filled room. The second room was fine, but appliances were old and damaged. The door to the mechanicals was off-track, handle of the microwave was cracked, the bathtub/shower drain was horribly clogged, refrigerator was rusted/dented and baseboards were damaged with half there. The room itself was okay (no smell of smoke) and very roomy with a nice balcony. The pool was murky, and I wouldn't go in. The karaoke was incredibly loud, but seemed fun to those that participated. Our suite was in a "cove" are so running up/down hallway and loud voices were not a problem although we could hear.