6/10 Okay
Kenneth
Travelled with family
14 Feb 2020
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel itself was nice and was very clean. On check-in we were told that the company that handles their Hotels.com bookings was in a dispute with them, and that they had not forwarded the funds from our prepayment for the rooms. We were told we’d Ned to pay for the rooms at the hotel and then take the matter up with the company that handles the bookings for them to get a refund of the prepaid funds. We were charged only half the amount that we prepaid for the two rooms originally, so booking with the hotel directly would have been better.
I’m assuming that I’ll be able to get this refund from Hotels.com, but am not thrilled with the extra work that will be required. We book lots of rooms both in the US and internationally with Hotels.com and we’ve never had this happen. I think it’s probably just a bad relationship between the hotel and the company in Kenya who professes their bookings, but in the end it seems like I’m getting stuck with their problem.
The hotel itself was fine and we would consider staying there again the next time we’re in Nakuru, but we’d definitely try to book directly with the hotel.
Kenneth
Stayed 1 night in Feb 2020