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Royalton Negril, An Autograph Collection All-Inclusive Resort

4.5 star property

Photo gallery for Royalton Negril, An Autograph Collection All-Inclusive Resort

Outdoor wedding area
Luxury Penthouse One bedroom suite Ocean view terrace jacuzi Diamond Club | Beach/ocean view
Lobby
Outdoor pool, pool loungers
Lobby

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • All-inclusive
  • Breakfast included
  • Parking included
  • Room service

Explore the area

Map
Norman Manley Boulevard, Negril, Westmoreland
  • Bloody Bay
    ‪1 min walk‬
  • Hedonism II
    ‪5 min walk‬
  • Booby Cay
    ‪5 min walk‬
  • Negril (NEG-Negril Aerodrome)
    ‪8 min walk‬

Room options

View all photos for Luxury Presidential one Bedroom swim out Diamond Club

Premium bedding, minibar, in-room safe, individually decorated

Luxury Presidential one Bedroom swim out Diamond Club

  • 114 sq m
  • Sleeps 5
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Luxury Junior Suite swim out

Premium bedding, minibar, in-room safe, individually decorated

Luxury Junior Suite swim out

  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Penthouse One bedroom suite Ocean view terrace jacuzi Diamond Club

Luxury Penthouse One bedroom suite Ocean view terrace jacuzi Diamond Club | Private pool

Luxury Penthouse One bedroom suite Ocean view terrace jacuzi Diamond Club

  • 115 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential one Bedroom ocean view Diamond Club

Flat-screen TV, pay films

Luxury Presidential one Bedroom ocean view Diamond Club

  • 114 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Luxury Family Suite ocean view

Premium bedding, minibar, in-room safe, individually decorated

Luxury Family Suite ocean view

  • 62 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite ocean view Diamond Club

Premium bedding, minibar, in-room safe, individually decorated

Luxury Junior Suite ocean view Diamond Club

  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom ocean view

Beach/ocean view

Luxury Presidential Two Bedroom ocean view

  • 170 sq m
  • Ocean view
  • Sleeps 9
  • 1 King Bed, 2 Queen Beds and 3 Double Sofa Beds

View all photos for Luxury Junior Suite

Premium bedding, minibar, in-room safe, individually decorated

Luxury Junior Suite

  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Family Suite ocean view Diamond Club

Premium bedding, minibar, in-room safe, individually decorated

Luxury Family Suite ocean view Diamond Club

  • 63 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Chairman two Bedroom ocean front suite Diamond Club

Flat-screen TV, pay films

Luxury Chairman two Bedroom ocean front suite Diamond Club

  • 226 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Luxury Presidential Two Bedroom ocean view Diamond Club

Premium bedding, minibar, in-room safe, individually decorated

Luxury Presidential Two Bedroom ocean view Diamond Club

  • 170 sq m
  • Ocean view
  • Sleeps 9
  • 1 King Bed, 2 Queen Beds and 3 Double Sofa Beds

View all photos for Luxury Junior Suite ocean view

Premium bedding, minibar, in-room safe, individually decorated

Luxury Junior Suite ocean view

  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairman three Bedroom ocean front suite Diamond Club

Flat-screen TV, pay films

Luxury Chairman three Bedroom ocean front suite Diamond Club

  • 282 sq m
  • Ocean view
  • Sleeps 10
  • 1 King Bed and 4 Queen Beds

View all photos for Luxury Junior Suite swim out Diamond Club

View from room

Luxury Junior Suite swim out Diamond Club

  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential one Bedroom ocean view

Premium bedding, minibar, in-room safe, individually decorated

Luxury Presidential one Bedroom ocean view

  • 113 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Luxury Chairman four Bedroom ocean front suite Diamond Club

Flat-screen TV, pay films

Luxury Chairman four Bedroom ocean front suite Diamond Club

  • 337 sq m
  • Ocean view
  • Sleeps 14
  • 2 King Beds and 4 Queen Beds

Similar properties

Luxury Penthouse One Bedroom Suite Ocean View Terrace Jacuzzi Diamond Club | View from room

Hideaway at Royalton Negril, An Autograph Collection All-Inclusive Resort - Adults Only

  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.0 out of 5, Very good, (428)
The price is NZ$1,081
for 1 room
includes taxes & fees
18 Mar - 19 Mar
Hideaway at Royalton Negril, An Autograph Collection All-Inclusive Resort - Adults Only

About the area

Negril

When you stay at Royalton Negril, An Autograph Collection All-Inclusive Resort in Negril, you'll be on the beach, within a 10-minute walk of Seven Mile Beach and Hedonism II. .This all-inclusive hotel is 0.3 mi (0.4 km) from Jamaica Beaches and 6.4 mi (10.3 km) from Negril Cliffs.

What's nearby

  • Bloody Bay - 1 min walk - 0.0 km
  • Hedonism II - 5 min walk - 0.5 km
  • Bloody Bay Beach - 5 min walk - 0.5 km
  • Seven Mile Beach - 9 min walk - 0.8 km
  • Kool Runnings Water Park - 16 min walk - 1.4 km

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ) - 101 min drive

Restaurants

  • ‪Green Island Restaurant, RIU - ‬4 min drive
  • Hunter Steakhouse
  • ‪Ackee - ‬16 min walk
  • ‪Hedonism II - Delroy's Bar - ‬5 min walk
  • ‪Mahogany - ‬20 min walk

About this property

Royalton Negril, An Autograph Collection All-Inclusive Resort

Luxury hotel on the beach, with outdoor pool
Royalton Negril, An Autograph Collection All-Inclusive Resort offers 407 air-conditioned accommodations with minibars and safes. Rooms open to balconies or patios. These individually decorated and furnished accommodations include desks. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies.

Bathrooms include separate bathtubs and showers with deep soaking bathtubs and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

An outdoor tennis court and a health club are featured at the hotel. An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Royal Spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 407 individually decorated guestrooms, featuring minibars and flat-screen televisions. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms with separate bathtubs and showers feature deep soaking bathtubs and complimentary toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, an outdoor pool, and an outdoor tennis court. This hotel also features complimentary wireless internet access, concierge services, and an arcade/game room.
This hotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at Gourmet Marche, one of the hotel's 8 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 5 bars/lounges. A complimentary full breakfast is served daily from 7:00 AM to 10:30 AM.

Featured amenities include complimentary wired internet access, a business center, and dry cleaning/laundry services. Free valet parking is available onsite.
A complimentary full breakfast is served each morning between 7:00 AM and 10:30 AM.
Gourmet Marche - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Hunter Staeakhouse - This steakhouse serves lunch and dinner. Open daily.
Zen - This sushi bar specializes in Asian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Gratzie Italian Trattoria - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
Armadillo - This restaurant specializes in Tex-Mex cuisine and serves lunch and dinner. Open daily.
24-hour room service is available.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals and snacks included
24-hour room service
In-room minibar (all beverages included)

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • On-site parking includes off-street options

Food and drink

  • Free full breakfast available daily 7:00 AM–10:30 AM
  • 8 restaurants and 1 coffee shop/cafe
  • 5 bars/lounges, 1 beach bar and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Gourmet Marche
  • Hunter Staeakhouse
  • Zen
  • Gratzie Italian Trattoria
  • Armadillo

Things to do

  • Arcade/games room
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Outdoor tennis court

Family friendly

  • Arcade/games room
  • Children's pool
  • Free children's club
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Lift
  • Front-desk safe
  • Newspapers in reception
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Picnic area
  • Pool sunloungers
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage/treatment rooms
  • Mud bath
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan
  • Premium bedding

Bathroom

  • Deep-soaking bath
  • Free toiletries
  • Separate bath and shower
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Royalton Negril Resort
Royalton Negril
Royalton Negril All Inclusive
Royalton Negril Resort Spa All Inclusive
Royalton Negril Resort Spa
Royalton Negril Resort Spa All Inclusive

Royalton Negril, An Autograph Collection All-Inclusive Resort Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 399 out of 1005 reviews
Rating 8 - Good. 224 out of 1005 reviews
Rating 6 - Okay. 141 out of 1005 reviews
Rating 4 - Poor. 105 out of 1005 reviews
Rating 2 - Terrible. 136 out of 1005 reviews

8.2/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

rory

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The place was really nice and mostly clean, some of the staff was very professional, while others wasn't doing their jobs like a professional, the room flooded with us was my wife birthday the middle of the night they moved us took me a whole 3 1/2 hours to rectify my wife wanted to sleep so bad, in the morning i ask them to let us stay a little longer because of all the inconvenience they proceed to kick us out the room at 130 only a hour and half they gave us after everything they charge $12 us just by turning on the tv and clicking a channel that didn't say pay before use
Stayed 1 night in Nov 2024

10/10 Excellent

Brittney

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I loved the staff they were very accommodating and made the experience exceptional. Tevin went above and beyond to make sure my partner and I got something to eat and he makes the best pasta. One pasta and pizza boss. Brent at the bar made us the best drinks. The surprising upgrade as well to a presidential suite really was the cherry on top.
Stayed 2 nights in Nov 2024

2/10 Terrible

NICOLA

Disliked: Staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Paulette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 4 nights in Oct 2024

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Horrible Check In Process
One of the worse Check in experience. I waited over 2 hours to get my room. Check in was 3p, I arrived after 2p and didn’t get my room until at 5p. When asked for my room, the person who go somewhere and they reappeared 30 minutes later. Meanwhile, I have a sick child with an ear infection. We’ve been up since 5am and flew to Jamaica for what should have been a memorable experience, instead this was our experience. On top of which, my Stepdad came to visit me and I left him in the lobby to run and get something from our room only for him to tell me he was asked to wait in his car because he cannot Wait in the lobby. I was so embarrassed and disgusted. I will never return to this hotel and I wanted to experience this property to be able to relate to our American Express Centurion Travel, but I will never recommend this property. Horrible service.
Stayed 3 nights in Nov 2024

4/10 Poor

kenneth

Travelled with partner
Liked: Staff & service
Room did not match what was ordered. No compensation just moved to another room just as bad and did not match what i spent my hard-earned dollars on.
Stayed 5 nights in Nov 2024

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities
Andrew Cowan and Roxanne Glenn made our stay much better great seeing them again, Andrew truly is wonderful, hotel needs to improve in several areas but all in all had a great time
Stayed 7 nights in Nov 2024

2/10 Terrible

Ian

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Melissa, Stamford

Stayed 1 night in Oct 2024

8/10 Good

Tyree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I check in there was a agent Kimberlee Cornaldie she greeted me with smiles made my stay comfortable 5/5 every day she check on me told me where to go. What yo do and where to eat.
Stayed 4 nights in Oct 2024

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Disorganized and mismanaged. Slow and flawed checkin and checkout. Buffet was much better than the specialty restaurants (weird) and bars were always out of all but the basic drinks.
Stayed 1 night in Nov 2024

2/10 Terrible

Arlene

Disliked: Cleanliness, staff & service, property conditions & facilities
I was so so disappointed about this hotel .i travel all around the world but this one was the worst .the staffs was so unprofessional they just dont care to work.the had the biggest roach.i took pic.my room got flooded. I reported it and no one can to assit us .this was my brithday weekend. It was a discount.

4/10 Poor

Myisha

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

Thusiya

Liked: Staff & service, property conditions & facilities
Beach easille and very beautiful.
Stayed 6 nights in Oct 2024

6/10 Okay

Richard

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The property is beautiful and the room was excellent. Service gets mixed reviews for me. Check in was great the attendant was superb but I cannot remember her name. Check out was also great. My Expedia rep was awesome. We love her. For F&B is disappointing in most area. Alexia at Grazie was wonderful, she was so attentive and proper. Andreann-Cocktail waitress was full of great service. Toniann at Hunter was our worst experience. She used expletives at our table while she was upset at another table that needed her attention. I want Cabernet Sauvignon but she stated it was finished I started Merlot. She eventually found a bottle and brought it to the table for which I appreciated. But she did not want to change the wine glass. I had to tell her don’t worry and this was when she got another glass. We had to asked Ryan (another waiter)for a straw as she went to stand at the hostess station. We just wanted to eat and leave. Room service was timely and courteous. Coffee shop consistently good. Sports bar also was good.
Stayed 3 nights in Oct 2024

6/10 Okay

Daniquea

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Delicious food and good entertainment. Disappointed in butler service. He was unavailable almost the entire stay. The jacuzzi wasn’t working the entire trip.
Stayed 3 nights in Oct 2024

10/10 Excellent

lockeisha, St.Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Here’s a quick summary you could post about Royalton Negril on Expedia: Had an amazing stay at Royalton Negril! This all-inclusive resort exceeded my expectations with exceptional service, delicious food, and a beautiful setting. The staff was friendly and attentive, making my experience unforgettable. Highly recommend for a relaxing and luxurious getaway in paradise!
Stayed 1 night in Oct 2024

2/10 Terrible

Dnysha

Disliked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Kadine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I received excellent Customer Service, the staff were very accommodating. A special thumbs up to Chantae from Guest Services. She went above and beyond to ensure our stay was relaxing and enjoyable.
Stayed 1 night in Oct 2024

10/10 Excellent

Bruce, Philadelphia

Liked: Cleanliness
Stayed 4 nights in Oct 2024

2/10 Terrible

Tammy

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Review of Royalton Negril: A Disappointing Experience I recently stayed at Royalton Negril, and it was by far one of the worst hotel experiences I've ever had. From the moment I arrived, the problems began. My Expedia reservation was not acknowledged, and I was unexpectedly asked to pay more than what was quoted. My guests and I were left waiting for over six and a half hours before we could access our rooms, which was incredibly frustrating after a long day of travel. During that time, we had to request water and food, only to find the options available were limited and unappetizing. The staff lacked basic customer service skills and empathy, making an already stressful situation even worse. Throughout our stay, we experienced multiple power and water outages, which added to the overall discomfort. The dining experience was equally disappointing. The food in the restaurants was often overcooked, cold, and of low quality, and room service was virtually non-existent, with many items unavailable. To top it all off, the air conditioning in the restaurants was turned off, leaving us feeling hot, fatigued, and lightheaded. Despite my attempts to reach out to management and guest relations, no one ever came to address my concerns. This was supposed to be a special trip for my 48th birthday, but it turned into a series of unfortunate events. I would not recommend Royalton Negril to anyone seeking a pleasant and relaxing getaway.
Stayed 4 nights in Oct 2024

2/10 Terrible

Patrice

Travelled with family, Travelled with partner, Travelled with group
Upon arrival most of the staff at the Royalton was on a strike. We had a hard time getting on the property because they placed a charter bus along the entrance way to block off the patrons from getting onto the premises. The first day on the resort none of the restaurants was open. We only had access to the Buffett which was limited in selection. We were told to arrive to the buffet prior to opened to ensure we get food. We had to use paper plates to eat off of and we were told to hold onto the plastic forks because they were uncertain they would not run out of supplies. It took 2 hours to access our hotel room. We did not receive butler service until Thursday, the day before our departure. We didn’t have room service until the day before our departure. There was no security on the property tor three days. We had no servers on the beach. We had to walk a long distance to get food as opposed to the luxury of the diamond club service which comes with these additional services. The entire time the staff talked about the strike and the issues with Managment, which caused more stress. The staff who was serving us were working in positions outside of their original roles. It was obvious most of them did not know what they were doing. The food tasted like slop. Management didn’t issue an apology which I am still waiting on. My husband and I happened to be watching the news only one footage of the hotel strike. This was truly a horrible experience.
Stayed 4 nights in Oct 2024

2/10 Terrible

Charmisha

Disliked: Staff & service, property conditions & facilities
Stayed 6 nights in Oct 2024

2/10 Terrible

Charmisha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Out of all of the times that I’ve been to Jamaica, this was by far my worst experience at a resort. My sister and I decided to throw a surprise 60th celebration for my mother and from the time we arrived, we had problems. We were unable to check in for about an hour because the company hadn’t taken payment off the card provided which they had should have done a week prior. When I tried to message the company to make sure they processed the payment like I was told, I received a message that they had gone home for the day, but that they had left a bottle of champagne and a bday card in “a” room. I had to transfer money to a different card so that they could use a physical card that I had with me which cost me an additional $75. Once we got to the rooms, they left the champagne and card in the wrong room. Throughout the duration of the stay, we had loss of power, loss of water, and then when we were gained water, no hot water. There was no room service , after two days, no restaurants and no access to the pools. When we walked up to try to use the pool before learning that the entire staff had gone on strike, a security guard stopped and told us that we could not use the pool but that we could swim in the sea. It was pitch black outside. we asked what we were supposed to do, she shrugged her shoulders. We just returned to our rooms. The staff never once mentioned initially that they had gone on strike, we had to learn that from another patron of the hotel. Food was scarce as wel
Stayed 6 nights in Oct 2024

2/10 Terrible

Loriann

Disliked: Cleanliness, property conditions & facilities
For the most part hotel staff, was very nice but we were treated poorly-rooms had no mini bar, took us a couple days to get iron in the room. There was initially no complimentary gift birthday celebration for a relative and I who celebrated our bdays. We were eventually provided with 1 bottle of wine. We were ask before our check out time, what time we were leaving. Just all round poor customer service. I hope it gets better…..
Stayed 5 nights in Oct 2024