Waterloo Suites Hotel, Trademark Collection by Wyndham

2.5 star property

Room options

View all photos for Room, 2 Queen Beds, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, Multiple Beds, Non Smoking

Deluxe Room, Multiple Beds, Non Smoking

Deluxe Room, Multiple Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed with Sofa bed, Non Smoking

8.0 out of 10
Very good
(5 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed, Non Smoking

Superior Room, 1 Queen Bed with Sofa bed, Non Smoking

Superior Room, 1 Queen Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

7.2 out of 10
Good
(5 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Business Suite, 1 King Bed with Sofa bed, Non Smoking

Business Suite, 1 King Bed with Sofa bed, Non Smoking

Business Suite, 1 King Bed with Sofa bed, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Apartment, 1 King Bed with Sofa bed, Non Smoking (Suite)

Premium bedding, down duvets, pillow-top beds, in-room safe

Apartment, 1 King Bed with Sofa bed, Non Smoking (Suite)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Mobility Accessible, Non Smoking (Roll-In Shower)

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 King Bed with Sofa bed, Mobility Accessible, Non Smoking (Roll-In Shower)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Waterloo

When you stay at Waterloo Suites Hotel, Trademark Collection by Wyndham in Waterloo, you'll be in the business district, within a 5-minute drive of University of Waterloo and St Jacobs Farmers Market. .This hotel is 13.7 mi (22 km) from Elora Gorge Conservation Area and 0.3 mi (0.5 km) from Conestoga Mall.

What's nearby

  • Conestoga Mall - 5 min walk - 0.5 km
  • St Jacobs Farmers Market - 3 min drive - 2.6 km
  • St. Jacobs Market District Visitor Information Centre - 3 min drive - 2.6 km
  • University of Waterloo - 5 min drive - 2.9 km
  • Wilfrid Laurier University - 6 min drive - 3.2 km

Getting around

  • Kitchener Station - 8 min drive
  • Toronto Pearson Intl. Airport (YYZ) - 63 min drive

Restaurants

  • ‪McDonald's - ‬11 min walk
  • ‪Taco Bell - ‬10 min walk
  • ‪Tim Hortons - ‬10 min walk
  • ‪Tim Hortons - ‬6 min walk
  • ‪Subway - ‬10 min walk

About this property

Waterloo Suites Hotel, Trademark Collection by Wyndham

Hotel in Waterloo with free breakfast and a fitness center
Waterloo Suites Hotel, Trademark Collection by Wyndham offers 104 accommodations with safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 42-inch LCD televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 104 guestrooms featuring microwaves and LCD televisions. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and complimentary toiletries.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and a television in a common area.
Enjoy a meal at Off the Elevator, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. A complimentary continental breakfast is served daily from 7:00 AM to 9:30 AM.
Featured amenities include a business center, express check-out, and a 24-hour front desk. Planning an event in Waterloo? This hotel has 398 square feet (37 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
A complimentary continental breakfast is served each morning between 7:00 AM and 9:30 AM.
Off the Elevator - This restaurant serves breakfast only.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:30 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Off the Elevator

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Cot (surcharge)
  • In-room microwave
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • 398 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Front entrance ramp
  • Lift (107 centimetre wide door)
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)

More

  • 1 building
  • 6 floors
  • Built in 1986
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Down comforter
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 20.0 per stay
Cribs (infant beds) are available for CAD 20.0 per night

Payment types

Important information

Optional extras

  • Crib (infant bed) fee: CAD 20.0 per night
  • Rollaway bed fee: CAD 20.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted

Property is also known as

Destination Inn Waterloo
Four Points Sheraton Kitchener Waterloo
Four Points Sheraton Waterloo
Destination Waterloo
Four Points Waterloo Kitchener
Sheraton Four Points Kitchener
Sheraton Four Points Waterloo
Sheraton Waterloo
Waterloo Suites Hotel
Best Western Plus Waterloo
Waterloo Suites Hotel, Trademark Collection by Wyndham Hotel
Waterloo Suites Hotel, Trademark Collection by Wyndham Waterloo

Reviews

Waterloo Suites Hotel, Trademark Collection by Wyndham Reviews

8.0

Very good

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness
Rating 10 - Excellent. 384 out of 1003 reviews
Rating 8 - Good. 340 out of 1003 reviews
Rating 6 - Okay. 137 out of 1003 reviews
Rating 4 - Poor. 79 out of 1003 reviews
Rating 2 - Terrible. 63 out of 1003 reviews

Reviews

6/10 Okay

Linda

Disliked: Cleanliness
Stayed 1 night in Aug 2025

2/10 Terrible

Jaspreet

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

heidi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The only thing we did not like was that there were little ants on the table on the coffee table and the desk. Besides that, everything was very neat and tidy
Stayed 1 night in Aug 2025

4/10 Poor

Geoff D

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was ok staff was terrible
Stayed 1 night in Aug 2025

10/10 Excellent

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby was crowded and noisy when we arrived but check in was quick and so far out stay has been very quiet. We love the location for dining, shopping and the movies!
Stayed 1 night in Aug 2025

10/10 Excellent

Vern, South Bruce Peninsula

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Lots of transportation access, walking distance to dining and shopping, safe and has a perfect stay.
Stayed 1 night in Jul 2025

2/10 Terrible

Joe

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
No ev parking. Smelly Old Forget about the free breakfast Washroom ok, clean
Stayed 1 night in Aug 2025

6/10 Okay

Denise

Disliked: Staff & service

Hotel.com disappointment

Breakfast was lame and the they ran out of food
Stayed 1 night in Aug 2025

8/10 Good

Nikolai

Stayed 1 night in Aug 2025

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and a decent enough breakfast. Only negative was the water pressure in our room. However we only there for a night and didn’t have a lot of time so we never bothered to enquire with the front desk about this. It could have just been our room.
Stayed 1 night in Aug 2025

8/10 Good

Justine

Travelled with partner
Liked: Staff & service
bed was super comfortable, TV was okay. the tub in the room was romantic but the jets were iffy. the timer was hard to figure out and the plug on the tub didn’t stay down. toilet could have used a better cleaning. room was overall good
Stayed 1 night in Jul 2025

10/10 Excellent

Mireille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Pardeep

Stayed 1 night in Jun 2025

8/10 Good

Robert

Liked: Cleanliness, amenities, property conditions & facilities
clean quite
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

4/10 Poor

Anees

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Mold/Fungus on carpet Room 115

Please look at the pictures.
Stayed 1 night in Jul 2025

10/10 Excellent

Alisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

6/10 Okay

Ahmed

Business traveller
Liked: Cleanliness, amenities
None
Stayed 1 night in Jul 2025

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Every si gle aspect of this hotel exceeded my expectations accwpt that when I arrived on July 18th except that the pool are is actually under construction so was not unavailable during my stay. The best paer was the wonderful concierge. He is THE MAN and is willing to help with anything!
Stayed 2 nights in Jul 2025

10/10 Excellent

Zarin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent property that has been partially updated. Great for a short term stay. Breakfast was decent and the property was quiet and clean.
Stayed 1 night in Jul 2025

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

8/10 Good

Abigael

Stayed 2 nights in Jul 2025

4/10 Poor

Donald

Liked: Staff & service
Disliked: Property conditions & facilities
Location was good. Carpets need replacing. Breakfast needs improving.
Stayed 1 night in Jul 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel very accommodating,clean ,comfortable room, comfortable bed, stove, microwave, fridge, sink, clean bathroom, adequate lighting, pleasant smell, overall great experience
Stayed 1 night in Jul 2025