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Waterloo Suites Hotel, Trademark Collection by Wyndham

2.5 star property

Photo gallery for Waterloo Suites Hotel, Trademark Collection by Wyndham

Exterior
Deluxe Room, Multiple Beds, Non Smoking
Business Suite, 1 King Bed with Sofa bed, Non Smoking | Living area
Suite, 1 King Bed with Sofa bed, Non Smoking | Bathroom
Premium bedding, down duvets, pillow-top beds, in-room safe

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
547 King St N, Waterloo, ON, N2L5Z7
  • Place, Conestoga Mall
    ‪3 min walk‬
  • Place, St Jacobs Farmers Market
    ‪3 min drive‬
  • Place, University of Waterloo
    ‪5 min drive‬
  • Airport, Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪18 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking

7.0 out of 10
Good
(17 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking

Room, 1 King Bed with Sofa bed, Non Smoking

Room, 1 King Bed with Sofa bed, Non Smoking

7.0 out of 10
Good
(26 reviews)
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, Multiple Beds, Non Smoking

Deluxe Room, Multiple Beds, Non Smoking

Deluxe Room, Multiple Beds, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Non Smoking

Deluxe Room, 1 King Bed with Sofa bed, Non Smoking

Deluxe Room, 1 King Bed with Sofa bed, Non Smoking

8.0 out of 10
Very good
(5 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed, Non Smoking

Superior Room, 1 Queen Bed with Sofa bed, Non Smoking

Superior Room, 1 Queen Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking | Jetted bathtub

Suite, 1 King Bed with Sofa bed, Non Smoking

7.2 out of 10
Good
(5 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Business Suite, 1 King Bed with Sofa bed, Non Smoking

Business Suite, 1 King Bed with Sofa bed, Non Smoking

Business Suite, 1 King Bed with Sofa bed, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Apartment, 1 King Bed with Sofa bed, Non Smoking (Suite)

Premium bedding, down duvets, pillow-top beds, in-room safe

Apartment, 1 King Bed with Sofa bed, Non Smoking (Suite)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Mobility Accessible, Non Smoking (Roll-In Shower)

Suite, 1 King Bed with Sofa bed, Mobility Accessible, Non Smoking (Roll-In Shower)

Suite, 1 King Bed with Sofa bed, Mobility Accessible, Non Smoking (Roll-In Shower)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior
Hampton Inn & Suites by Hilton Waterloo St. Jacobs
  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.5 out of 5, Wonderful, 1,147 reviews
The price is NZ$163
includes taxes & fees
15 Feb - 16 Feb
Hampton Inn & Suites by Hilton Waterloo St. Jacobs

About the area

Waterloo

With a stay at Waterloo Suites Hotel, Trademark Collection by Wyndham in Waterloo, you'll be in the business district, within a 5-minute drive of University of Waterloo and Conestoga Mall. .This hotel is 0.3 mi (0.5 km) from City of Waterloo Museum and 1.5 mi (2.5 km) from Max's Golf Centre.

What's nearby

  • Conestoga Mall - 3 min walk - 0.3 km
  • St. Jacobs Outlets - 3 min drive - 2.6 km
  • St Jacobs Farmers Market - 3 min drive - 2.6 km
  • St. Jacobs Market District Visitor Information Centre - 3 min drive - 2.6 km
  • University of Waterloo - 5 min drive - 2.9 km

Getting around

  • Kitchener Station - 8 min drive
  • Toronto Pearson Intl. Airport (YYZ) - 63 min drive

Restaurants

  • ‪Taco Bell - ‬10 min walk
  • ‪The Pickle Barrel - ‬6 min walk
  • ‪Tim Hortons - ‬10 min walk
  • ‪Nespresso Boutique - ‬8 min walk
  • ‪Mado - ‬4 min walk

About this property

Waterloo Suites Hotel, Trademark Collection by Wyndham

Hotel in Waterloo with free breakfast and a fitness center
Waterloo Suites Hotel, Trademark Collection by Wyndham offers 104 accommodations with safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 42-inch LCD televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 104 guestrooms featuring microwaves and LCD televisions. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and complimentary toiletries.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and a television in a common area.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. A complimentary continental breakfast is served daily from 7:00 AM to 9:30 AM.
Featured amenities include a business center, express check-out, and a 24-hour front desk. Planning an event in Waterloo? This hotel has 398 square feet (37 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
A complimentary continental breakfast is served each morning between 7:00 AM and 9:30 AM.
Onsite venue - This restaurant serves breakfast only.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:30 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Cot (surcharge)
  • In-room microwave
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • 398 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Front entrance ramp
  • Lift (107 centimetre wide door)
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)

More

  • 1 building
  • 6 floors
  • Built in 1986
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Down comforter
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 20.0 per stay
Cribs (infant beds) are available for CAD 20.0 per night

Payment types

Important information

Optional extras

  • Crib (infant bed) fee: CAD 20.0 per night
  • Rollaway bed fee: CAD 20.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted

Property is also known as

Destination Inn Waterloo
Four Points Sheraton Kitchener Waterloo
Four Points Sheraton Waterloo
Destination Waterloo
Four Points Waterloo Kitchener
Sheraton Four Points Kitchener
Sheraton Four Points Waterloo
Sheraton Waterloo
Waterloo Suites Hotel
Best Western Plus Waterloo
Waterloo Suites Hotel, Trademark Collection by Wyndham Hotel
Waterloo Suites Hotel, Trademark Collection by Wyndham Waterloo

Waterloo Suites Hotel, Trademark Collection by Wyndham Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 385 out of 1000 reviews
Rating 8 - Good. 335 out of 1000 reviews
Rating 6 - Okay. 140 out of 1000 reviews
Rating 4 - Poor. 78 out of 1000 reviews
Rating 2 - Terrible. 62 out of 1000 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Bryan

Stayed 1 night in Oct 2025

6/10 Okay

Donna

Liked: Staff & service
it seemed there were several homeless hanging around the parking lot. Limited snacks in the shop. TV remote not working.
Stayed 3 nights in Oct 2025

6/10 Okay

manjot

Stayed 1 night in Oct 2025

6/10 Okay

Julia

Stayed 1 night in Oct 2025

8/10 Good

Debbie

Breakfast was good
Stayed 1 night in Oct 2025

8/10 Good

Heidi

Stayed 1 night in Oct 2025

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities
Room was great
Stayed 1 night in Oct 2025

6/10 Okay

Daniel

Travelled with family
Disliked: Property conditions & facilities
Area was rough, but ok. Hotel needs updating. Friendly staff. Clean room.
Stayed 2 nights in Aug 2025

6/10 Okay

Fatima

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So coming to the hotel was a bit interesting. I drove to one side and saw someone smoking up and then went to the other side of the hotel there was someone doing the same Parking lot was under construction so it was bit difficult to park and feel your car is secure. The hotel itself was pretty good my room was clean and spacious service was good. . It's just the surroundings although in a busy area people are very sketchy
Stayed 1 night in Oct 2025

6/10 Okay

Patty

Liked: Staff & service
Shower needs maintenance. Needs new caulking and clean shower head which was filled with mineral build up. . Very difficult to manoeuvre vehicle in the parking lot due to resurfacing. Workers should have moved tar buckets at the end of day. Not the fault if hotel
Stayed 1 night in Oct 2025

10/10 Excellent

Beverley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Ibrahim

Stayed 1 night in Oct 2025

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed in Jacuzzi room on 6th floor. Very clean and quiet and comfortable. Friendly, courteous staff. Plenty of hot water. Close to big mall. Would happily stay there again.
Stayed 2 nights in Oct 2025

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommend stay

The staff were welcoming and very friendly, Breakfast was nice, the rooms were clean and tidy, the only problem that we had was that the pillows were very soft, but other than that a perfect stay, highly recommended.
Stayed 2 nights in Oct 2025

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
The room was spick and span, staff beyond helpful, breakfast ok, and plenty of parking!
Stayed 2 nights in Sep 2025

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff were effecient , friendly, informative and helpfull. Breakfast was very good.
Stayed 1 night in Oct 2025

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean spacious room, good breakfast selection, reasonable price, great location. Only drawback was parking lot being repaired & 1/2 roped off while we were there but there was adequate parking.
Stayed 2 nights in Oct 2025

8/10 Good

Megan

Stayed 2 nights in Oct 2025

10/10 Excellent

ATANU

Stayed 3 nights in Sep 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

2/10 Terrible

Gloria

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty and stained carpets and furniture in room 2. Doesn't have a menu on the TV to change channels (told front desk he did nothing about it) 3. I pre paid for our room and they still wanted me to pay $200 deposit if we damage the room. Wouldn't accept my Visa debit card which is better than a credit card (as I don't have CC) said I had to pay cash. So I told them to cancel it and give me my money back. My mother gave her CC but told them there's no money available on it, they said that doesn't matter. (Which bakes no sense because they can't get money off it anyway) The two guys just kept repeating themselves telling me why they need a CC I said I understand why but it doesn't have money on it anyway and I'm willing to pay the $200 through my debit card. They did no. 4. Couch had completely different cushions that didn't match the couch 5. Wall paper falling off all the walls and very dirty/marked up 6. There was two TVs in the same room and one converter that turned on both TVs at the same time. 7. Shower head and tap head are broken and unattached from the wall Do not rent from this hotel. Staff is dishonest with their customers, etc etc.
Stayed 2 nights in Oct 2025

4/10 Poor

Johanna

Travelled with partner
Breakfast was ok, the view out our window was full of weeds and not pleasant to look at.
Stayed 1 night in Jul 2025

6/10 Okay

Christopher

Liked: Room comfort
Disliked: Property conditions & facilities
Good bones but very worn. Limited English with some on the front desk.
Stayed 3 nights in Sep 2025

4/10 Poor

David

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2025

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were nice and pleasant
Stayed 3 nights in Sep 2025