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Times Square West Hotel, BW Signature Collection

2.5 star property

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Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast included
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
548 W 48th Street, New York, NY, 10036
  • Place, Intrepid Sea, Air and Space Museum
    ‪5 min walk‬
  • Place, Manhattan Cruise Terminal
    ‪6 min walk‬
  • Place, Times Square
    ‪13 min walk‬
  • Airport, Newark Liberty Intl. Airport (EWR)
    ‪24 min drive‬

Room options

Standard Room, 2 Double Beds, Non Smoking, City View

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Standard Room, 1 Queen Bed, Non Smoking, Bathtub

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Standard Room, 1 Queen Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Standard Room, 1 King Bed, Non Smoking (View)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Single Beds, Non Smoking, Bathtub

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

Standard Room, 1 Queen Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Standard Room, 1 King Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 Queen Bed, Accessible, Bathtub

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Standard Room, 1 Queen Bed, Accessible, Non Smoking (Walk-in Shower)

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the area

New York

Located in New York (Manhattan), Times Square West Hotel, BW Signature Collection is within a 15-minute walk of Manhattan Cruise Terminal and Jacob K. Javits Convention Center. .This hotel is 0.6 mi (1 km) from Times Square and 0.6 mi (1 km) from Broadway.

What's nearby

  • Intrepid Sea, Air and Space Museum - 5 min walk - 0.5 km
  • Manhattan Cruise Terminal - 6 min walk - 0.6 km
  • Jacob K. Javits Convention Center - 10 min walk - 0.8 km
  • Broadway - 11 min walk - 1.0 km
  • Times Square - 13 min walk - 1.1 km

Getting around

  • New York W 32nd St. Station - 3 min drive
  • 50 St. Station (8th Av.) - 11 min walk
  • LaGuardia Airport (LGA) - 43 min drive

Restaurants

  • ‪Harbor - ‬4 min walk
  • ‪Valla Table - ‬5 min walk
  • ‪Hardware Bar - ‬3 min walk
  • ‪DBL Dive Bar Lounge - ‬3 min walk
  • ‪The Landmark Tavern - ‬3 min walk

About this property

Times Square West Hotel, BW Signature Collection

Times Square West Hotel, BW Signature Collection offers 89 accommodations with coffee/tea makers and hair dryers. 40-inch flat-screen televisions come with premium cable channels. Bathrooms include separate bathtubs and showers and complimentary toiletries.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Stay in one of 89 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Make use of convenient amenities, which include complimentary wireless internet access and a television in a common area.
A complimentary continental breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include express check-out, a 24-hour front desk, and multilingual staff.
A complimentary continental breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free continental breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 9 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 75
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Late check-out fee: USD 75 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

Alcohol is not served at this property

Property is also known as

Comfort Inn Hotel Midtown West
Comfort Inn Midtown West
Midtown West Comfort Inn
Central Park West Comfort Inn
Comfort Inn Central Park West Hotel New York City
Comfort Inn New York City
New York City Comfort Inn
Comfort Inn Midtown West Hotel

Times Square West Hotel, BW Signature Collection Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 634 out of 1779 reviews
Rating 8 - Good. 562 out of 1779 reviews
Rating 6 - Okay. 345 out of 1779 reviews
Rating 4 - Poor. 127 out of 1779 reviews
Rating 2 - Terrible. 111 out of 1779 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Rune

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel has a good location, especially for travelers going on a cruise, as it is close to the cruise terminal. Unfortunately, this is where the positives end. The rooms are extremely small and poorly maintained. The cleanliness was far below an acceptable standard, with dirt, hair, and food remnants left in the room upon arrival. This created an unpleasant first impression and made the stay uncomfortable. The internet connection was very limited and practically unusable. When we raised this issue at the reception, we were told that “this is just how it is,” with no attempt to resolve the problem or offer any form of compensation. The level of service was therefore disappointing and unprofessional. Overall, a very disappointing stay, and unfortunately not a hotel I can recommend.
Stayed 2 nights in Dec 2025

10/10 Excellent

Brian, Kingston

Travelled with partner
Liked: Cleanliness, property conditions & facilities
All good
Stayed 1 night in Dec 2025

10/10 Excellent

Kendall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2025

8/10 Good

lynn

Liked: Cleanliness
Beds so close to door.... very small room. Also, elevator not working properly. Otherwise good, very nice shower and good location. Carpet on floors needs to be changed to wood also....carpet....YUKKY!!!
Stayed 1 night in Dec 2025

6/10 Okay

Leslie

Travelled with family
The room was very small and no way would have accommodated 4 adults. There are no drawers or proper wardrobe in the room and no safe. House keeping was poor had to ask twice at reception towel change. For what we paid it was ok
Stayed 3 nights in Dec 2025

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities
Great stay!
Stayed 3 nights in Dec 2025

2/10 Terrible

Marko

Travelled with family
Disliked: Cleanliness, amenities
The internet connection was useless during the whole stay. Breakfast food was really low-quality and there was not enough seating for everyone.
Stayed 3 nights in Dec 2025

6/10 Okay

YADIRA

Travelled with family
Liked: Staff & service
TV did not work, said it was offline. I reported to front desk every day and they said they would send someone but never was fixed, at least not while we stayed.
Stayed 3 nights in Nov 2025

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2025

8/10 Good

Ginger

Stayed 1 night in Dec 2025

8/10 Good

Anke

Stayed 4 nights in Dec 2025

2/10 Terrible

Ivette

Stayed 1 night in Dec 2025

2/10 Terrible

Elaine

Stayed 1 night in Dec 2025

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service
Room was clean. Breakfast included was a big plus.
Stayed 5 nights in Dec 2025

2/10 Terrible

Thenthia

I never checked in!! The staff was rude and the property was not clean! I left and checked into another hotel. The way the front desk person spoke to me was absolutely horrible. I will never book with you again. I also will leave a review about the hotel. I lost $600 !!!!
Stayed 1 night in Dec 2025

2/10 Terrible

Andrew

Travelled with partner
We were given the 104 room - off the lobby the lobby was consistently loud until at least one in the morning we had to call and complain. I’m a light sleeper. I could hear the microwave going off at two in the morning….set up in the 6 hour needless to say, I hardly slept The line for breakfast was ridiculous so we just ended up leaving and going to the bakery around the corner because there was a tourist group from France which made things even more horrible at 7am we we’re planning on staying in our room till 10 in the morning but we left by 8:30 because the noise was ridiculous
Stayed 1 night in Dec 2025

8/10 Good

Chelsea

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was pretty clean, room was a tad small but we didn’t spend a ton of time there. Location felt safe
Stayed 1 night in Dec 2025

10/10 Excellent

Hector Cortes

Stayed 2 nights in Nov 2025

6/10 Okay

ANA

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The heater stopped working at night and there was no solution but to wait until the next morning. At least they could have offered us a blanket or something. At the end it never worked. The staff is somehow friendly though.
Stayed 4 nights in Dec 2025

2/10 Terrible

elyse

Disliked: Cleanliness, staff & service, amenities
Elevator broken and we were on the third floor and the lights in the room had no covers on them.
Stayed 1 night in Dec 2025

8/10 Good

riley frank

Liked: Cleanliness, amenities, property conditions & facilities
Clean and ready
Stayed 1 night in Dec 2025

10/10 Excellent

Heidi

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean,nice staff.
Stayed 1 night in Dec 2025

4/10 Poor

polyna

Disliked: Staff & service
Very noisy , cold room . Breakfast was horrible.
Stayed 1 night in Dec 2025

10/10 Excellent

ANDREW

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved everything, but the internet could be a bit faster.
Stayed 3 nights in Dec 2025

10/10 Excellent

Minsoo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place for the price
Stayed 1 night in Dec 2025