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DoubleTree by Hilton New York Times Square West

4.0 star property

Photo gallery for DoubleTree by Hilton New York Times Square West

Rooftop bar
Lobby
Terrace/patio
Room, 2 Double Beds, Non Smoking, City View
Reception

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Parking available
  • Breakfast available
  • Pet-friendly

Explore the area

View map
350 W 40th St, New York, NY, 10018
  • Place, Times Square
    ‪6 min walk‬
  • Place, Madison Square Garden
    ‪8 min walk‬
  • Place, Broadway
    ‪8 min walk‬
  • Airport, New York, NY (LGA-LaGuardia)
    ‪21 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Double Beds, Non Smoking

  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking

7.8 out of 10
Good
(171 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, City View

City view

Room, 2 Double Beds, Non Smoking, City View

8.0 out of 10
Very good
(34 reviews)
  • 23 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, City View

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Non Smoking, City View

  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Non Smoking, City View

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, 2 Double Beds, Non Smoking, City View

7.8 out of 10
Good
(13 reviews)
  • 23 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Non Smoking, City View

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, 1 King Bed, Non Smoking, City View

7.0 out of 10
Good
(6 reviews)
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Non Smoking

  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Hearing Access)

View from room

Room, 1 King Bed, Accessible, Non Smoking (Hearing Access)

7.6 out of 10
Good
(23 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

View from room

Room, 1 King Bed, Accessible (Roll-in Shower)

7.8 out of 10
Good
(8 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, City View (Hearing)

View from room

Room, 1 King Bed, Accessible, City View (Hearing)

  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Accessible King Room with Shower

In-room safe, desk, laptop workspace, blackout curtains

Accessible King Room with Shower

  • Sleeps 2

View all photos for Room, 1 King Bed, Accessible, River View (Hearing Accessible)

View from room

Room, 1 King Bed, Accessible, River View (Hearing Accessible)

  • 20 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, River View, Corner

In-room safe, desk, laptop workspace, blackout curtains

Room, 2 Double Beds, River View, Corner

  • 23 sq m
  • River view
  • Sleeps 4
  • 2 Double Beds

Standard King Hearing Accessible

  • Sleeps 2

Urban King-Hearing Accessible

  • Sleeps 2

View all photos for Standard King Room

In-room safe, desk, laptop workspace, blackout curtains

Standard King Room

  • Sleeps 2

View all photos for King Room With City View

In-room safe, desk, laptop workspace, blackout curtains

King Room With City View

  • Sleeps 2

King Room With Downtown River View

  • Sleeps 2

View all photos for Two Double Room With City View

In-room safe, desk, laptop workspace, blackout curtains

Two Double Room With City View

  • Sleeps 4

View all photos for Deluxe Two Double Corner With Uptown River View

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Two Double Corner With Uptown River View

  • Sleeps 4

View all photos for Standard Two Double Room

In-room safe, desk, laptop workspace, blackout curtains

Standard Two Double Room

  • Sleeps 4

View all photos for Freedom Tower View Premium King Room

In-room safe, desk, laptop workspace, blackout curtains

Freedom Tower View Premium King Room

  • Sleeps 2

View all photos for City View Premium King Room

In-room safe, desk, laptop workspace, blackout curtains

City View Premium King Room

  • Sleeps 2

View all photos for City View Premium Two Double Room

In-room safe, desk, laptop workspace, blackout curtains

City View Premium Two Double Room

  • Sleeps 4

Similar properties

Restaurant
Doubletree by Hilton New York Times Square South
  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, 4,535 reviews
The price is NZ$356
includes taxes & fees
25 Nov - 26 Nov
Doubletree by Hilton New York Times Square South

About the area

New York

A stay at DoubleTree by Hilton New York Times Square West places you in the heart of New York, within a 10-minute walk of Times Square and Broadway. .This hotel is 0.5 mi (0.7 km) from Jacob K. Javits Convention Center and 0.5 mi (0.8 km) from Madison Square Garden.

What's nearby

  • Times Square - 6 min walk - 0.6 km
  • Madison Square Garden - 8 min walk - 0.7 km
  • Broadway - 8 min walk - 0.7 km
  • Rockefeller Center - 16 min walk - 1.4 km
  • Empire State Building - 17 min walk - 1.5 km

Getting around

  • 42 St. - Port Authority Bus Terminal Station - 3 min walk
  • Penn Station - 12 min walk
  • LaGuardia Airport (LGA) - 35 min drive

Restaurants

  • ‪Frames Bowling Lounge - ‬1 min walk
  • ‪Capizzi - ‬1 min walk
  • ‪2 Bros Pizza - ‬1 min walk
  • ‪Blue Ruin - ‬1 min walk
  • ‪Tranzit - ‬1 min walk

About this property

DoubleTree by Hilton New York Times Square West

Hotel with a rooftop terrace, 7-minute walk to Times Square
DoubleTree by Hilton New York Times Square West offers 612 air-conditioned accommodations with laptop-compatible safes and safes. 40-inch LCD televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
Make yourself at home in one of the 612 air-conditioned rooms featuring LCD televisions. Cable programming provides entertainment, and wired and wireless internet access is available for a surcharge. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Enjoy recreation amenities such as a fitness center or take in the view from a rooftop terrace. This hotel also features wireless internet access (surcharge), concierge services, and a banquet hall.
Enjoy American cuisine at Tranzit, a restaurant which features a bar/lounge, or stay in and take advantage of the room service. Full breakfasts are available daily from 6:30 AM to 11 AM for a fee.
Featured amenities include wired internet access (surcharge), a computer station, and dry cleaning/laundry services. Planning an event in New York? This hotel has 900 square feet (84 square meters) of space consisting of conference space and 2 meeting rooms. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11 AM.
Tranzit - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
High Bar-UNDER RENOVATION - Onsite rooftop bar. Happy hour is offered. Open daily.
Room service is available.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per day); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95 per day); wired internet (surcharge)

Parking and transport

  • Parking on site (USD 70 per day)
  • Valet parking on site (USD 90 per day)

Food and drink

  • Daily full breakfast available 6:30 AM to 11 AM for a fee: USD 25.99 to 30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • High Bar-UNDER RENOVATION
  • Tranzit

Things to do

  • Billiards/pool table
  • Gym

Family friendly

  • Grocery/convenience store
  • In-room cot
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 900 square feet of conference space
  • Computer station

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 34 floors
  • Banquet hall
  • Built in 2017
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 25 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 25.99 to 30.00 per person
  • Fee for in-room wireless internet: USD 9.95 per day (rates may vary)
  • Fee for in-room wired internet: USD 14.95 per night (rates may vary)
  • Fee for wireless internet in public areas: USD 9.95 per day (rates may vary)
  • Fee for wired internet in public areas: USD 9.95 per day (rates may vary)
  • Self parking fee: USD 70 per day
  • Valet parking fee: USD 90 per day
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

DoubleTree Hilton New York Times Square West Hotel
DoubleTree Hilton Times Square West Hotel
DoubleTree Hilton New York Times Square West
DoubleTree Hilton Times Square West
DoubleTree by Hilton New York Times Square West 
DoubleTree Hilton Times Squar
DoubleTree by Hilton New York Times Square West Hotel
DoubleTree by Hilton New York Times Square West New York
DoubleTree by Hilton New York Times Square West Hotel New York

Reviews

DoubleTree by Hilton New York Times Square West Reviews

7.6

Good

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness
Rating 10 - Excellent. 1278 out of 3206 reviews
Rating 8 - Good. 725 out of 3206 reviews
Rating 6 - Okay. 570 out of 3206 reviews
Rating 4 - Poor. 276 out of 3206 reviews
Rating 2 - Terrible. 357 out of 3206 reviews

Reviews

8/10 Good

Jynefer Jayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I arrived at Doubletree Hotel around 9am, and took the subway from JFK. It was the cheapest option getting to the hotel, it’s walkable. They have a subway entrance/exit on 42nd ST. We tried doing an early check in but they didn’t have rooms available at the time and that’s okay. We were able to leave our luggage’s with the bellman and walk around until our room was ready. The area around Doubletree was walkable and close to Times Square. There is a lot of foot traffic so it was safe for the most part. You will prolly have homeless try to walk up to you but tell them no thanks and they leave you alone for the most part. We checked in after 1pm, lobby was getting packed but we were able to get our room and settle down after feeling jet lagged. Room was tidy and clean, small from what I was use to but that wasn’t a problem for me. The staff made it feel like I was home. Housekeeping cleaned it all 5 nights of our stay and she did a very good job. The front desk was very helpful when it come to getting things delivered to the room. Although when it got busy you would have to most likely go down stairs to front desk if it was urgent. The only thing that was a minor problem was the elevators. I mean there is only 4 elevators and about 36 floors to get to. I was patient enough but most people aren’t. Overall I would book this hotel again. 4/5 stars
Brooklyn Bridge
The Metropolitan Museum
The Metropolitan Museum
SUMMIT ONE Vanderbilt
Stayed 5 nights in Aug 2025

8/10 Good

Cedric

Travelled with family
Liked: Cleanliness, property conditions & facilities
Dominique the front desk lady is exceptional, she should manager of the hotel. From the time we step foot in she was very attentive to any needs accumulated us above and beyond. Ac was semi working kinda stuffy to sleep in. Rooftop view is beyond amazing. Definitely would stay again. Hope they will promote Dominique without her i dont kno if experince would have been tht great.
Stayed 3 nights in Aug 2025

4/10 Poor

Mark, Ponce

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Air conditionig was not working peoperly
Stayed 3 nights in Jul 2025

8/10 Good

Pornsamon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For me ok
Stayed 1 night in Jul 2025

10/10 Excellent

Abram

Stayed 3 nights in Aug 2025

8/10 Good

Adam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The place is what you would expect for mid town Manhattan. Its tall, its in a busy area, and there may be a bum or two on the street outside. I see a lot of nonsense in the reviews about elevator wait time. Understand, 4 elevators 36 floors. If you are not prepared to wait 10-15 minutes, find a shorter Hotel. Restaurants are solid and roof top bar is a very nice touch. Room was in great shape, AC worked fine. Pizza place on the corner for a late night snack. I'd definitely come back. (Only set back, and it was minor, no ice in the machine at all on my floor).
Stayed 1 night in Aug 2025

8/10 Good

Dimple

Stayed 3 nights in Aug 2025

6/10 Okay

Nicole

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Overall our stay was ok. The hotel was fine but our room had a moldy odor and the air conditioner did not function properly.
Stayed 1 night in Aug 2025

6/10 Okay

Charlotte

Travelled with family
Stayed 2 nights in Aug 2025

2/10 Terrible

Jennifer

I needed to cancel my reservation and try to get my money back because i accidentally reserved it for the wrong date. They refused. Never will i use them again.
Stayed 1 night in Aug 2025

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Jul 2025

4/10 Poor

Susan

Travelled with family, Travelled with group
Disliked: Amenities
The room was very tiny and uncomfortable
Stayed 2 nights in Aug 2025

8/10 Good

Kamari

Liked: Cleanliness, staff & service
I enjoyed the view. Not a big fan of the elevator wait times and no organization with getting on/off. Light in our bathroom was broken and the sink could use some extra cleaning.
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room and bathroom in a great location!
Stayed 3 nights in Aug 2025

6/10 Okay

Divyeshkumar, Brampton

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Close to port authority bus terminal & subway is good for convenience but area ( outside very junky people around hotel) is danger with family. Don’t feel protected. Staff is ok.
Stayed 1 night in Aug 2025

8/10 Good

John

Stayed 1 night in Aug 2025

2/10 Terrible

Manuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Bed was horrible!!! Bed were too small for a two people on the bed!!!!
Stayed 2 nights in Aug 2025

2/10 Terrible

Jennifer

Disliked: Staff & service
We had a room with a toilet that didn’t work and were forced to use the lower lobby hotel. They sent someone to fix each day but they were never successful. We were there for 5 nights. They did not offer a room change until the night before we checked out.
Stayed 5 nights in Aug 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

2/10 Terrible

Hallisson

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

2/10 Terrible

Manish

Disliked: Staff & service, property conditions & facilities
accept the location there was nothing else that I can think to praise about no A/C , rude staff no basic manners…
Stayed 2 nights in Aug 2025

2/10 Terrible

Cheyenne

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I was very disappointed with this hotel. 0 stars. The door to the room had exposed wood like someone was trying to break in. The shower and wall had stains. There was an issue with the elevator where it wasn’t accepting the floor that I was going to. There was no functioning ice machines. The staff wasn’t really friendly. No one gave a brief overview of the hotel upon check in. Not to mention how small the rooms were. There wasn’t a microwave or fridge in the room. Overall, I would not return. The best thing about this hotel was the location. And even that were filled with persons who looked like they were under the influence of substances.
Stayed 5 nights in Aug 2025

4/10 Poor

Akiko

Disliked: Property conditions & facilities
The shower room
Stayed 8 nights in Jul 2025

2/10 Terrible

Marcos

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
tv not workingf ac not working engeniering was sent a couple of times to fix but still not workng they provided us with a fan never offer a room move so we sleep 3 night with a fan
Stayed 3 nights in Jul 2025