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DoubleTree by Hilton New York Times Square West

4.0 star property

Photo gallery for DoubleTree by Hilton New York Times Square West

Rooftop bar
Reception
Terrace/patio
Lobby
Exterior

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Parking available
  • Breakfast available
  • Pet-friendly

Explore the area

Map
350 W 40th St, New York, NY, 10018
  • Times Square
    ‪7 min walk‬
  • Broadway
    ‪8 min walk‬
  • Madison Square Garden
    ‪10 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪35 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, City View

In-room safe, desk, laptop workspace, blackout curtains

Room, 2 Double Beds, Non Smoking, City View

  • City view
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Double Beds, Non Smoking

  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Hearing Access)

View from room

Room, 1 King Bed, Accessible, Non Smoking (Hearing Access)

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Non Smoking, City View

View from room

Premium Room, 1 King Bed, Non Smoking, City View

  • City view
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Non Smoking

  • City view
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, City View

View from room

Room, 1 King Bed, Non Smoking, City View

  • City view
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Non Smoking, City View

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, 2 Double Beds, Non Smoking, City View

  • City view
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, River View (Hearing Accessible)

View from room

Room, 1 King Bed, Accessible, River View (Hearing Accessible)

  • River view
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

View from room

Room, 1 King Bed, Accessible (Roll-in Shower)

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, City View (Hearing)

Room, 1 King Bed, Accessible, City View (Hearing)

Room, 1 King Bed, Accessible, City View (Hearing)

  • City view
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, River View, Corner

In-room safe, desk, laptop workspace, blackout curtains

Room, 2 Double Beds, River View, Corner

  • River view
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior detail

Millennium Hotel Broadway Times Square

  • Pet-friendly
  • Free WiFi
  • Air conditioning
  • Gym
3.8 out of 5, Good, (5144)
The price is NZ$597
for 1 room
includes taxes & fees
9 May - 10 May
Millennium Hotel Broadway Times Square

About the area

New York

A stay at DoubleTree by Hilton New York Times Square West places you in the heart of New York, within a 10-minute walk of Times Square and Broadway. .This hotel is 0.5 mi (0.7 km) from Jacob K. Javits Convention Center and 0.5 mi (0.8 km) from Madison Square Garden.

What's nearby

  • Times Square - 7 min walk - 0.6 km
  • Broadway - 8 min walk - 0.7 km
  • Madison Square Garden - 10 min walk - 0.9 km
  • Empire State Building - 17 min walk - 1.5 km
  • Rockefeller Center - 19 min walk - 1.6 km

Getting around

  • 42 St. - Port Authority Bus Terminal Station - 3 min walk
  • Penn Station - 12 min walk
  • LaGuardia Airport (LGA) - 35 min drive

Restaurants

  • ‪Frames Bowling Lounge - ‬1 min walk
  • ‪Dear Irving on Hudson - ‬2 min walk
  • ‪Blue Ruin - ‬1 min walk
  • ‪The Joyce Public House - ‬3 min walk
  • ‪2 Bros Pizza - ‬1 min walk

About this property

DoubleTree by Hilton New York Times Square West

Hotel with a fitness center, a short walk to Times Square
DoubleTree by Hilton New York Times Square West offers 612 air-conditioned accommodations with laptop-compatible safes and safes. 40-inch LCD televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
Make yourself at home in one of the 612 air-conditioned rooms featuring LCD televisions. Cable programming provides entertainment, and wired and wireless internet access is available for a surcharge. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Enjoy recreation amenities such as a fitness center or take in the view from a rooftop terrace. This hotel also features wireless internet access (surcharge), concierge services, and a banquet hall.
Enjoy American cuisine at Tranzit, a restaurant which features a bar/lounge, or stay in and take advantage of the room service. Full breakfasts are available daily from 6:30 AM to 11 AM for a fee.
Featured amenities include wired internet access (surcharge), a 24-hour business center, and complimentary newspapers in the lobby. Planning an event in New York? This hotel has 900 square feet (84 square meters) of space consisting of conference space and 2 meeting rooms. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11 AM.
Tranzit - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
High Bar-UNDER RENOVATION - Onsite rooftop bar. Happy hour is offered. Open daily.
Room service is available.

Languages

Chinese (Mandarin), English, French, Italian, Japanese, Korean, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per day); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95 per day); wired internet (surcharge)

Parking and transport

  • Secured parking on site (USD 70 per day)
  • Secured valet parking on site (USD 90 per day)

Food and drink

  • Daily full breakfast available 6:30 AM to 11 AM for a fee: USD 25.99 to 30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • High Bar-UNDER RENOVATION
  • Tranzit

Things to do

  • Billiards/pool table
  • Gym

Family friendly

  • Free cot
  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • 900 square feet of conference space
  • Computer station

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 25 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 25.99 to 30.00 per person
  • Fee for in-room wireless internet: USD 9.95 per day (rates may vary)
  • Fee for in-room wired internet: USD 14.95 per night (rates may vary)
  • Fee for wireless internet in public areas: USD 9.95 per day (rates may vary)
  • Fee for wired internet in public areas: USD 9.95 per day (rates may vary)
  • Secured self parking fee: USD 70 per day
  • Secured valet parking fee: USD 90 per day
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

DoubleTree Hilton New York Times Square West Hotel
DoubleTree Hilton Times Square West Hotel
DoubleTree Hilton New York Times Square West
DoubleTree Hilton Times Square West
DoubleTree by Hilton New York Times Square West 
DoubleTree Hilton Times Squar
DoubleTree by Hilton New York Times Square West Hotel
DoubleTree by Hilton New York Times Square West New York
DoubleTree by Hilton New York Times Square West Hotel New York

DoubleTree by Hilton New York Times Square West Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 781 out of 2056 reviews
Rating 8 - Good. 470 out of 2056 reviews
Rating 6 - Okay. 384 out of 2056 reviews
Rating 4 - Poor. 189 out of 2056 reviews
Rating 2 - Terrible. 232 out of 2056 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

No heat

We got there on the coldest day of the year. We noticed that the room was cold and reported it before we went out for the evening. When we got back, we asked if it had been repaired and was told yes. The room felt warm for about twenty minutes but then got cold. We were already fixed for bed and there was nothing to be done that night so we just got under the blankets and w ent to sleep until the fire alarm woke us us three times. The next morning we reported it again and went out for the day. When we got back to the room after 10:30 we found a letter saying that they were sorry and would give us another room. We moved all of our things at 11pm but it was worth it. The next room was not only heated but had better lighting and a much nicer shower. It’s too bad that we only had it for a few hours because we left for home at 9:30 am.
Stayed 2 nights in Jan 2025

10/10 Excellent

Mailyne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

2/10 Terrible

Naza

Disliked: Staff & service, amenities, property conditions & facilities
At the check in I was told I’m not eligible for water and other Gold member perks because I did not book directly through the Hilton site. I was put in the room with a broken desk and non-functioning power outlets. I asked to be moved and was reluctantly allowed to move. At night some kind of an alarm kept getting off making it hard to have a restful night. Cleaners are very loud starting at 8 am.
Stayed 2 nights in Jan 2025

6/10 Okay

Shay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No door on bathroom
Stayed 2 nights in Jan 2025

2/10 Terrible

Paul

Business traveller
Disliked: Cleanliness
Horrible. The fire alarm went off four times during the night. The lobby is unheard and freezing. The staff has to wear their coats and gloves it’s so cold. The elevator has holes in the wall. The room was fine. Not double tree quality. The hotel is under construction or something.
Stayed 1 night in Jan 2025

2/10 Terrible

Jose

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property did not have heating system for which we left the hotel to the HYATT which was next door.
Stayed 2 nights in Jan 2025

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

2/10 Terrible

Denise

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Berenice Barraza

Stayed 3 nights in Jan 2025

8/10 Good

Barbara

Stayed 2 nights in Jan 2025

8/10 Good

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
Good for what it is. Close to everything but in a quiet spot. The room was on the small side, but clean and comfortable.
Stayed 4 nights in Jan 2025

10/10 Excellent

Kamphon

Stayed 3 nights in Jan 2025

6/10 Okay

William

Stayed 2 nights in Jan 2025

6/10 Okay

Maria, Miami

Travelled with family and small children
Not a friendly environment
Stayed 2 nights in Jan 2025

6/10 Okay

Tiyanna

Liked: Cleanliness
Stayed 3 nights in Jan 2025

10/10 Excellent

Fernando, Inglewood

Stayed 2 nights in Jan 2025

10/10 Excellent

Janine

Stayed 4 nights in Dec 2024

4/10 Poor

Skip

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Under construct, beware

Here’s a polished version of your message: First, I’d like to say that the front desk staff, and especially Melanie, were fantastic. However, I was not made aware that the hotel was under construction, which I believe should be disclosed before booking. During my stay, the television wasn’t working, and there was no water for 24 hours. Additionally, the lobby was undergoing significant renovations, so the bar area wasn’t very comfortable. I’m sure the hotel will be great once the renovations are complete, but I think some transparency about this in advance would have been appreciated.
Stayed 3 nights in Jan 2025

4/10 Poor

Kristie, PLAINFIELD

Travelled with partner
Liked: Cleanliness, amenities
We had issues every day we were here. Day 1: Upon arrival they didn't have record of our reservation, they eventually found it but it was a hassle. And then that night the fan stopped working (so our room was excessively hot)--they did fix it right away though. Day 2: A housekeeping member entered our room without knocking first while we were still in it--my other guest was FULLY unclothed and had to crouch down by the bed to try to avoid being seen (unsuccessfully). The staff member CONTINUED TO speak to her, saying she thought we were supposed to check out, did we need anything, etc. instead of closing the door, LOOKING AWAY, and figuring it out with the front desk. We had two more days left in our reservation. Our next issue was discovering that there was contaminated (yellow) water in the building so we were advised via a sign in the elevator--no direct communication-- to not shower, drink, or wash hands with it until further notice, and the front desk did not provide drinking water (!). We were never directly notified that the problem was resolved, but when we checked in with the front desk, they said, "it's just the toilet water there is an issue with, the other water is fine"--which does not make sense at all--doesn't it all come from the same source??? We also requested extra pillows that never came...but that was the least of our problems. I will be filing a formal complaint about the health/safety issue and the inappropriate staff incident.
Stayed 3 nights in Jan 2025

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

chloe

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
hotel was nice, staff were friendly, elevator situation was absolutely ridiculous. Rooms were quite small. Location wasn’t the best.
Stayed 2 nights in Jan 2025

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2025

6/10 Okay

Sonia

Travelled with family
Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Nice hotel

Room was clean and bed was comfy. Staff were professional and friendly. Hotel was very centrally located and subway was close by.
Stayed 4 nights in Jan 2025

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025