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DoubleTree by Hilton New York Times Square West

4.0 star property

Photo gallery for DoubleTree by Hilton New York Times Square West

Rooftop bar
Creator video - submitted by kaya gravitter
Reception
Terrace/patio
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Pet-friendly
  • Air-conditioning
  • Breakfast available
  • Parking available

Explore the area

View map
350 W 40th St, New York, NY, 10018
  • Place, Times Square
    ‪6 min walk‬
  • Place, Jacob K. Javits Convention Center
    ‪6 min walk‬
  • Place, Madison Square Garden
    ‪8 min walk‬
  • Airport, Newark Liberty Intl. Airport (EWR)
    ‪24 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Double Beds, Non Smoking

  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking

7.8 out of 10
Good
(199 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, City View

City view

Room, 2 Double Beds, Non Smoking, City View

7.8 out of 10
Good
(41 reviews)
  • City view
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, City View

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Non Smoking, City View

  • City view
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Non Smoking, City View

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, 2 Double Beds, Non Smoking, City View

8.0 out of 10
Very good
(18 reviews)
  • City view
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Non Smoking, City View

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, 1 King Bed, Non Smoking, City View

7.2 out of 10
Good
(9 reviews)
  • City view
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Non Smoking

  • City view
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Hearing Access)

View from room

Room, 1 King Bed, Accessible, Non Smoking (Hearing Access)

7.4 out of 10
Good
(27 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

View from room

Room, 1 King Bed, Accessible (Roll-in Shower)

7.8 out of 10
Good
(9 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, City View (Hearing)

View from room

Room, 1 King Bed, Accessible, City View (Hearing)

  • City view
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Accessible King Room with Shower

In-room safe, desk, laptop workspace, blackout curtains

Accessible King Room with Shower

  • Sleeps 2

View all photos for Room, 1 King Bed, Accessible, River View (Hearing Accessible)

View from room

Room, 1 King Bed, Accessible, River View (Hearing Accessible)

  • River view
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, River View, Corner

In-room safe, desk, laptop workspace, blackout curtains

Room, 2 Double Beds, River View, Corner

  • River view
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

Standard King Room-Hearing Accessible

  • Sleeps 2

King Room With City View-Hearing Accessible

  • Sleeps 2

View all photos for Standard King Room

In-room safe, desk, laptop workspace, blackout curtains

Standard King Room

  • Sleeps 2

View all photos for King Room With City View

In-room safe, desk, laptop workspace, blackout curtains

King Room With City View

  • Sleeps 2

King Room With Downtown River View

  • Sleeps 2

View all photos for Two Double Room With City View

In-room safe, desk, laptop workspace, blackout curtains

Two Double Room With City View

  • Sleeps 4

View all photos for Deluxe Two Double Corner With Uptown River View

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Two Double Corner With Uptown River View

  • Sleeps 4

View all photos for Standard Two Double Room

In-room safe, desk, laptop workspace, blackout curtains

Standard Two Double Room

  • Sleeps 4

View all photos for Freedom Tower View Premium King Room

In-room safe, desk, laptop workspace, blackout curtains

Freedom Tower View Premium King Room

  • Sleeps 2

View all photos for City View Premium King Room

In-room safe, desk, laptop workspace, blackout curtains

City View Premium King Room

  • Sleeps 2

View all photos for City View Premium Two Double Room

In-room safe, desk, laptop workspace, blackout curtains

City View Premium Two Double Room

  • Sleeps 4

Similar properties

Exterior
Sheraton New York Times Square Hotel
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
3.7 out of 5, Good, 7,280 reviews
The price is NZ$379
includes taxes & fees
5 Apr - 6 Apr
Sheraton New York Times Square Hotel

About the area

New York

A stay at DoubleTree by Hilton New York Times Square West places you in the heart of New York, within a 10-minute walk of Times Square and Broadway. .This hotel is 0.5 mi (0.7 km) from Jacob K. Javits Convention Center and 0.5 mi (0.8 km) from Bryant Park.

What's nearby

  • New York Times Building - 3 min walk - 0.3 km
  • Times Square - 6 min walk - 0.6 km
  • Jacob K. Javits Convention Center - 6 min walk - 0.6 km
  • Madison Square Garden - 8 min walk - 0.7 km
  • Broadway - 8 min walk - 0.7 km

Getting around

  • 42 St. - Port Authority Bus Terminal Station - 3 min walk
  • Penn Station - 12 min walk
  • LaGuardia Airport (LGA) - 35 min drive

Restaurants

  • ‪Frames Bowling Lounge - ‬1 min walk
  • ‪2 Bros Pizza - ‬1 min walk
  • ‪Capizzi - ‬1 min walk
  • ‪Serafina - ‬2 min walk
  • ‪The Placery - ‬2 min walk

About this property

DoubleTree by Hilton New York Times Square West

DoubleTree by Hilton New York Times Square West offers 612 air-conditioned accommodations with laptop-compatible safes and safes. 40-inch LCD televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
Make yourself at home in one of the 612 air-conditioned rooms featuring LCD televisions. Cable programming provides entertainment, and wired and wireless internet access is available for a surcharge. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Enjoy recreation amenities such as a fitness center or take in the view from a rooftop terrace. This hotel also features wireless internet access (surcharge), concierge services, and a banquet hall.
Enjoy American cuisine at Good Times, a restaurant which features a bar/lounge, or stay in and take advantage of the room service. Full breakfasts are available daily from 6:30 AM to 11 AM for a fee.
Featured amenities include wired internet access (surcharge), a computer station, and dry cleaning/laundry services. Planning an event in New York? This hotel has 900 square feet (84 square meters) of space consisting of conference space and 2 meeting rooms. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11 AM.
Good Times - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
High Bar - Onsite rooftop bar. Happy hour is offered. Open daily.
Room service is available.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per day); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95 per day); wired internet (surcharge)

Parking and transport

  • Parking on site (USD 70 per day)
  • Valet parking on site (USD 90 per day)
  • Limited on-site valet and self parking

Food and drink

  • Daily full breakfast available 6:30 AM to 11 AM for a fee: USD 25.99 to 30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Good Times
  • High Bar

Things to do

  • Billiards/pool table
  • Gym

Family friendly

  • Grocery/convenience store
  • In-room cot
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 900 square feet of conference space
  • Computer station

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 34 floors
  • Banquet hall
  • Built in 2017
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 25 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 25.99 to 30.00 per person
  • Fee for in-room wireless internet: USD 9.95 per day (rates may vary)
  • Fee for in-room wired internet: USD 14.95 per night (rates may vary)
  • Fee for wireless internet in public areas: USD 9.95 per day (rates may vary)
  • Fee for wired internet in public areas: USD 9.95 per day (rates may vary)
  • Self parking fee: USD 70 per day
  • Valet parking fee: USD 90 per day
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

DoubleTree Hilton New York Times Square West Hotel
DoubleTree Hilton Times Square West Hotel
DoubleTree Hilton New York Times Square West
DoubleTree Hilton Times Square West
DoubleTree by Hilton New York Times Square West 
DoubleTree Hilton Times Squar
DoubleTree by Hilton New York Times Square West Hotel
DoubleTree by Hilton New York Times Square West New York
DoubleTree by Hilton New York Times Square West Hotel New York

DoubleTree by Hilton New York Times Square West Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 1576 out of 3759 reviews
Rating 8 - Good. 826 out of 3759 reviews
Rating 6 - Okay. 647 out of 3759 reviews
Rating 4 - Poor. 315 out of 3759 reviews
Rating 2 - Terrible. 395 out of 3759 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

4/10 Poor

Mariana

Disliked: Cleanliness, staff & service, property conditions & facilities
Upon arrival, I was not informed about the rooftop or pool hours, nor was I told that the hotel even had a rooftop. I was also not informed about the breakfast or gym hours. Additionally, I was unable to access or enjoy the hotel’s view because the rooftop does not open until 5:00 PM. As this was my first time in New York, this lack of communication significantly affected my experience.
Stayed 3 nights in Dec 2025

4/10 Poor

Christopher

Travelled with partner
Disliked: Amenities
Was given a credit I couldn’t use cause the bar wasn’t open and valet took way too long I had to go get my vehicle myself !
Stayed 1 night in Dec 2025

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, property conditions & facilities
Loved the room and view! Nice to come back to fresh made beds! Used the gym and that was great! Ate breakfast and dinner in the restaurant and it was delicious!!
Stayed 2 nights in Dec 2025

10/10 Excellent

Nooni

Stayed 1 night in Dec 2025

2/10 Terrible

Angel De Jesus

Stayed 2 nights in Dec 2025

2/10 Terrible

Michael

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Very smelly hotel! Elevator speed slow. Very dirty and smelly rooms. Didn’t even want to walk barefooted anywhere in our room. Room was small as expected. This was a last resort stay because we booked last minute. Don’t recommend.
Stayed 3 nights in Dec 2025

10/10 Excellent

Maksim

Liked: Cleanliness, amenities, property conditions & facilities
We got the most amazing view from our room! The staff was extremely nice and helpful, the bed was SO COMFORTABLE! Only thing is you do sometimes hear the elevator squeak throughout the night, so if you’re a light sleeper you might want to use ear plugs (which they will send to your room). Other than that it was absolutely amazing and will definitely be booking here again!
Our view!
Our view!
Stayed 3 nights in Dec 2025

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean. Beds were comfy. Staff was very nice and professional. Very happy with everything.
Stayed 2 nights in Dec 2025

10/10 Excellent

Brandon

Stayed 2 nights in Dec 2025

6/10 Okay

Sabrina, Pittsburgh

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Well, the good first: Great location, easy to get to a train station. Room was nice but needs a frig! Resterant needs better customer service and better plesant faces and demeanors! They were not very friendly! Seem very cold demeanor! Needs a better selection of food! That lobby was way too crowded! People spread out all over it with suitcases! Could not enjoy the Lobby area! Also, it took forever to get a Elevator! I USED THE BACK STAIRS several times! TV was alright not many channel, selections for the basoc cable.to get to a train stato
Stayed 2 nights in Dec 2025

2/10 Terrible

Reagan

Stayed 1 night in Dec 2025

10/10 Excellent

Lauren

Liked: Cleanliness, amenities, property conditions & facilities
Great location for walking every where. Staff was great and helpful! Free breakfast was great in the morning!
Stayed 3 nights in Dec 2025

2/10 Terrible

cathy

Stayed 1 night in Dec 2025

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
This was a great place to stay the staff was amazing. They have bottled water and cookies at check in. Rooms were small but thats typical. Very clean room. The elevators get really busy. Do yourself a favor and stay on a lower floor to use the stairs when busy. Super convenient to everything in the city. Subway stop right down the street along with a good bagel and pizza place.
Stayed 2 nights in Dec 2025

6/10 Okay

Erica

Travelled with partner
Disliked: Amenities, property conditions & facilities
There are definitely not enough elevators to accommodate all guests, and then they take one away in the evenings for the rooftop. Talked to multiple people who were walking up six and seven flights of stairs because it was faster. Room had peeling wallpaper and not even enough room for two suitcases to be laid open. The bathroom door barely opens past the sink and we were constantly knocking things off with our elbows. Water gets lukewarm, but not hot. I guess it’s New York but 500 a night for that was ridiculous. And it’s definitely not a four star. I’d say 2.5 as someone who travels constantly.
Stayed 4 nights in Dec 2025

10/10 Excellent

ANDY, Honolulu

Stayed 1 night in Dec 2025

8/10 Good

Alexys

Liked: Cleanliness, staff & service
Stayed 5 nights in Dec 2025

6/10 Okay

Stephanie

A less safe feeling area; dirty streets; hotel was not super clean; rooms very small but staff was incredible
Stayed 2 nights in Dec 2025

10/10 Excellent

NATASHA

Stayed 4 nights in Dec 2025

6/10 Okay

Brennan

Travelled with group
Room clean but small! Staff friendly. Area very convenient to subway line. Would stay again.
Stayed 3 nights in Aug 2025

2/10 Terrible

Ashley

Stayed 4 nights in Dec 2025

8/10 Good

Sandra, Warwick

Stayed 2 nights in Dec 2025

10/10 Excellent

Martha, CAPE CORAL

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful trip and experience
Stayed 3 nights in Dec 2025

10/10 Excellent

Kristina Daneyelle Stebbins, Fort White

Travelled with family
Liked: Amenities
My daughter and I had the best stay! The staff were beyond helpful and accommodating. The room was spotless and cozy. Very convenient to everything. The bellman were top notch. We felt safe and would recommend to anyone . Thank you for the best expierence.
Stayed 3 nights in Dec 2025

10/10 Excellent

Kelly

Liked: Cleanliness
Stayed 1 night in Dec 2025