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Element New York Times Square West

3.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Element New York Times Square West

Rooftop terrace
Interior
1 bedroom, pillow-top beds, in-room safe, desk
Exterior
Reception

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pet-friendly
  • Laundry
  • 24/7 front desk
  • Kitchen

Explore the area

Map
311 West 39th Street, New York, NY, 10018
  • Times Square
    6 min walk
  • The Joyce Public House
    1 min walk
  • 42 St. - Port Authority Bus Terminal Station
    2 min walk
  • New York, NY (JFK-John F. Kennedy Intl.)
    57 min drive

Room options

View all photos for Deluxe Room, 1 King Bed, City View

Fitness facility

Deluxe Room, 1 King Bed, City View

  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed

Fitness facility

Traditional Room, 1 King Bed

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom

1 bedroom, pillow-top beds, in-room safe, desk

Junior Suite, 1 Bedroom

  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, City View

1 bedroom, pillow-top beds, in-room safe, desk

Studio, 1 King Bed, City View

  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed

Studio, 1 King Bed

Studio, 1 King Bed

  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds

Fitness facility

Traditional Room, 2 Double Beds

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

1 bedroom, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, City View

Suite, 1 Bedroom, City View | Lobby

Suite, 1 Bedroom, City View

  • 49.6 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Room

Hyatt Place New York City/Times Square

Breakfast included
Pet-friendly
Free WiFi
Restaurant
4.1 out of 5, Very good, (1952)
The price is NZ$290
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Hyatt Place New York City/Times Square

About the area

New York

A stay at Element New York Times Square West places you in the heart of New York, within a 10-minute walk of Times Square and Broadway. .This hotel is 0.4 mi (0.6 km) from Madison Square Garden and 0.5 mi (0.8 km) from Bryant Park.

What's nearby

  • Times Square - 6 min walk
  • Broadway - 7 min walk
  • Madison Square Garden - 7 min walk
  • Empire State Building - 15 min walk
  • Rockefeller Center - 18 min walk

Getting around

  • 42 St. - Port Authority Bus Terminal Station - 2 min walk
  • Penn Station - 9 min walk
  • John F. Kennedy Intl. Airport (JFK) - 57 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Carlo's Bake Shop - ‬2 min walk
  • ‪Beer Authority - ‬2 min walk
  • ‪Angelina Bakery NYC - ‬1 min walk
  • ‪Dear Irving on Hudson - ‬2 min walk

About this property

Element New York Times Square West

Pet-friendly hotel connected to the convention center in Manhattan with free breakfast
Element New York Times Square West offers 411 air-conditioned accommodations with safes and complimentary bottled water. Beds feature pillowtop mattresses. Accommodations at this 3-star hotel have kitchenettes with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. 32-inch LCD televisions come with premium cable channels. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

Recreational amenities at the hotel include a 24-hour fitness center and complimentary bicycles.

Guests under 16 years old are not allowed in the fitness facility.

Make yourself at home in one of the 411 air-conditioned rooms featuring kitchenettes with full-sized refrigerators/freezers and stovetops. Your room comes with a pillowtop bed. Wired and wireless internet access is complimentary, while 32-inch LCD televisions with cable programming provide entertainment. Conveniences include safes and desks, and housekeeping is provided weekly.
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a rooftop terrace. This hotel also features complimentary wireless internet access and a television in a common area.
Grab a bite from the grocery/convenience store serving guests of Element New York Times Square West. A complimentary buffet breakfast is served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include complimentary wired internet access, a 24-hour business center, and dry cleaning/laundry services. This hotel has 2 meeting rooms available for events.
A complimentary buffet breakfast is served on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Off-site parking within 0.2 mi (USD 72 per day), from 7:00 AM to midnight

Food and drink

  • Free buffet breakfast available 6:30 AM–10:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • Coffee/tea in a common area

Things to do

  • 24-hour fitness centre
  • Free bike hire

Family friendly

  • Free cots/infant beds
  • Full-sized fridge
  • Corner/local shop
  • Kitchenette
  • Laundry facilities
  • Microwave

Conveniences

  • ATM/banking services
  • Lift
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Dry-cleaning service
  • Housekeeping (weekly)
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms - 2

Outdoors

  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held shower head
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height plug sockets in bathroom
  • Low-height view port in door
  • Step-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • At least 80% of lighting from LEDs
  • Biodegradable coffee stirrers
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating
  • Pillow-top mattress

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 32-inch LCD TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dishwasher
  • Free bottled water
  • Kitchenette
  • Microwave
  • Paper towels
  • Fridge
  • Stovetop
  • Toaster

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Recycling
  • Safe
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per day (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 40 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Offsite parking fee: USD 72 per day (0.2 mi away; open 7:00 AM to midnight)
  • Pet fee: USD 50 per pet, per day (maximum USD 150 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Element Aparthotel New York Times Square West
Element New York Times Square West
Element New York Times Square West Hotel New York City
Element New York Times Square West Aparthotel
Element Times Square West Aparthotel
Element Times Square West

Element New York Times Square West Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 958 out of 2104 reviews" "
Rating 8 - Good. 657 out of 2104 reviews" "
Rating 6 - Okay. 283 out of 2104 reviews" "
Rating 4 - Poor. 105 out of 2104 reviews" "
Rating 2 - Terrible. 101 out of 2104 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

jennifer

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 5 nights in Sep 2024

8/10 Good

Anil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

8/10 Good

Takehiko

Stayed 5 nights in Aug 2024

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was plentiful and nutritious
Stayed 1 night in Sep 2024

8/10 Good

Tina, North York

Stayed 5 nights in Aug 2024

10/10 Excellent

Juan Pablo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

2/10 Terrible

Gary, Pella

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Poor maintenance. The whole building didn’t have water for half a day during our stay and receptionist were rude. Hang up on me when I asked about the estimated time of water return and if we could get check out extension since we couldn’t get ready in time
Stayed 2 nights in Sep 2024

10/10 Excellent

Bouchra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

4/10 Poor

Kyle

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
This property could be so much better if it were properly maintained. Unfortunately it’s just terrible and the staff is awful. I wouldn’t stay here again.
Stayed 6 nights in Aug 2024

10/10 Excellent

Kyle

Stayed 1 night in Aug 2024

10/10 Excellent

kati

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 2 nights in Sep 2024

6/10 Okay

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
One of the reasons we chose this property was laundry facilities. Their washer and dryer was broken the entire 7 day stay.
Stayed 7 nights in Aug 2024

2/10 Terrible

Henrique Harrison

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Well, I just have really bad experiences there, its not the first time I reserved months before, and when I arrived: they said' Sorry we dont have your room" and them I just got a not god one half size, having all the time the staff bothering me.
Stayed 1 night in Aug 2024

10/10 Excellent

YA-YUN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High CP value, good location (close to time square and MTA) A little be same room for 4 people
Stayed 2 nights in Sep 2024

10/10 Excellent

Corazon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is central to a lot of attractions. Only two small elevators to service a bulk of guests. There were limited selections of breakfast for the price.
Stayed 1 night in Sep 2024

2/10 Terrible

Henrique Harrison

Disliked: Staff & service, amenities, property conditions & facilities
Well, I just have really bad experiences there, its not the first time I PAID months before, and when I arrrieved: ;' Sorry we dont have your room" and them I god one half size, having all the time the staff bothering me.
Stayed 2 nights in Sep 2024

2/10 Terrible

Kwan Ho

Travelled with family
Disliked: Property conditions & facilities
Dislike: 1. Aircon right next to the bed, like sleeping next to an engine in the evening. (Room with 2 beds) 2. Bathroom glass partition cannot shield against water spill. After shower, floor outside the shower is all wet and damp. Very unpleasant.( The hotel doesnt understand the shower place is a sanctuary for the guest?) 3. Breakfast with a few options. All utensils are plastic and disposables. Always very crowded, like University cafeteria, nothing like USD 382/night. Many had to carry the foof to their rooms. Suggest dont buy the breakfast there, better eat outside. 4. Long waiting time for a lift, both going up or down. (Suggest set off earlier then bus or flight departure, or choose another hotel)
Stayed 7 nights in Aug 2024

10/10 Excellent

Sarbjeet, Glen Oaks

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the service. The entire room was clean and had a great ambience. Views were fantastic. They offer a complimentary snacks and drink from 5-6:30pm and tea at night in the lobby! Amazing Rooftop is small. Definitely will come back again
Stayed 1 night in Sep 2024

8/10 Good

Peter

Travelled with family
Clean, good breakfast, great location, 5-10 walk to Times Square, 1 hr to Central Park & many attractions.
Stayed 2 nights in Aug 2024

10/10 Excellent

rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities
Great Location
Stayed 1 night in Aug 2024

2/10 Terrible

Dhriti

Disliked: Staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

10/10 Excellent

KAMRAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

10/10 Excellent

Jérémie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay! We loved it and felt very safe in our hotel. The room was spacious and the bed was heavenly. Breakfast was very appreciated. It was a little bit different everyday. The view on the roof was nice and the location was great for most of New York's best attractions. Would stay again.
Stayed 4 nights in Aug 2024

8/10 Good

Ying

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Lessie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again. Great breakfast and happy hour
Stayed 3 nights in Aug 2024