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Element New York Times Square West

3.0 star property

Photo gallery for Element New York Times Square West

Rooftop terrace
Interior
1 bedroom, pillow-top beds, in-room safe, desk
1 bedroom, pillow-top beds, in-room safe, desk
Traditional Room, 1 King Bed, Non Smoking

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Laundry
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
311 West 39th Street, New York, NY, 10018
  • Times Square
    ‪6 min walk‬
  • Broadway
    ‪7 min walk‬
  • Madison Square Garden
    ‪7 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪57 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

1 bedroom, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking, City View

  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, Non Smoking

Traditional Room, 1 King Bed, Non Smoking

Traditional Room, 1 King Bed, Non Smoking

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Non Smoking

1 bedroom, pillow-top beds, in-room safe, desk

Junior Suite, 1 Bedroom, Non Smoking

  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking, City View

1 bedroom, pillow-top beds, in-room safe, desk

Studio, 1 King Bed, Non Smoking, City View

  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking

Studio, 1 King Bed, Non Smoking

Studio, 1 King Bed, Non Smoking

  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds, Non Smoking

Full-sized fridge, microwave, stovetop, dishwasher

Traditional Room, 2 Double Beds, Non Smoking

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

1 bedroom, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, City View

Suite, 1 Bedroom, Non Smoking, City View | Lobby

Suite, 1 Bedroom, Non Smoking, City View

  • 49.6 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Bar (on property)

Hyatt Place New York City/Times Square

  • Breakfast included
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.1 out of 5, Very good, (2773)
The price is NZ$632
for 1 room
includes taxes & fees
14 Apr - 15 Apr
Hyatt Place New York City/Times Square

About the area

New York

A stay at Element New York Times Square West places you in the heart of New York, within a 10-minute walk of Times Square and Broadway. .This hotel is 0.4 mi (0.6 km) from Madison Square Garden and 0.5 mi (0.8 km) from Jacob K. Javits Convention Center.

What's nearby

  • Times Square - 6 min walk - 0.5 km
  • Broadway - 7 min walk - 0.6 km
  • Madison Square Garden - 7 min walk - 0.7 km
  • Empire State Building - 15 min walk - 1.3 km
  • Grand Central Terminal - 18 min walk - 1.5 km

Getting around

  • 42 St. - Port Authority Bus Terminal Station - 2 min walk
  • Penn Station - 9 min walk
  • John F. Kennedy Intl. Airport (JFK) - 57 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Carlo's Bake Shop - ‬2 min walk
  • ‪Beer Authority - ‬2 min walk
  • ‪Angelina Bakery NYC - ‬1 min walk
  • ‪Dear Irving on Hudson - ‬2 min walk

About this property

Element New York Times Square West

Pet-friendly hotel with free breakfast connected to the convention center in New York
Element New York Times Square West offers 411 air-conditioned accommodations with safes and complimentary bottled water. Beds feature pillowtop mattresses. Accommodations at this 3-star hotel have kitchenettes with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. 32-inch LCD televisions come with premium cable channels. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

Recreational amenities at the hotel include a 24-hour fitness center and complimentary bicycles.

Guests under 16 years old are not allowed in the fitness facility.

Make yourself at home in one of the 411 air-conditioned rooms featuring kitchenettes with full-sized refrigerators/freezers and stovetops. Your room comes with a pillowtop bed. Wired and wireless internet access is complimentary, while 32-inch LCD televisions with cable programming provide entertainment. Conveniences include safes and desks, and housekeeping is provided weekly.
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a rooftop terrace. This hotel also features complimentary wireless internet access and a television in a common area.
Grab a bite from the grocery/convenience store serving guests of Element New York Times Square West. A complimentary buffet breakfast is served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include complimentary wired internet access, a 24-hour business center, and dry cleaning/laundry services. This hotel has 2 meeting rooms available for events.
A complimentary buffet breakfast is served on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available from 7:00 AM to midnight (USD 76 per day)

Food and drink

  • Free buffet breakfast available 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • TV in common areas

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Porter/bellhop
  • Proposal/romance packages

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Computer station

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Microwave
  • Paper towels
  • Toaster

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per day (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 40 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Offsite parking fee: USD 76 per day (0.2 mi away; open 7:00 AM to midnight)
  • Pet fee: USD 50 per pet, per day (maximum USD 150 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Element Aparthotel New York Times Square West
Element New York Times Square West
Element New York Times Square West Hotel New York City
Element New York Times Square West Aparthotel
Element Times Square West Aparthotel
Element Times Square West

Element New York Times Square West Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1099 out of 2423 reviews
Rating 8 - Good. 758 out of 2423 reviews
Rating 6 - Okay. 330 out of 2423 reviews
Rating 4 - Poor. 121 out of 2423 reviews
Rating 2 - Terrible. 115 out of 2423 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kennedy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and hotel!
Stayed 4 nights in Dec 2024

6/10 Okay

B

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Could possibly take 30-45 to catch an elevator and took forever to get towels after they took ours.
Stayed 3 nights in Dec 2024

8/10 Good

Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
My family and I thoroughly enjoyed our stay- the only issue was the crowd waiting for the elevators daily. Outside of that, it was a 10/10 experience. I also enjoyed the complimentary breakfast !!
Stayed 4 nights in Dec 2024

8/10 Good

Ashley

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is amazing and close to 5th Ave. elevators was a problem since one was down then two became unavailable. But overall they managed it best.
Stayed 4 nights in Dec 2024

2/10 Terrible

Takehiko

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Frustrated
It seems they had not enough people to support the guests. It was really slow at the front desk, waiting for luggage’s to check or pick up, breakfast room was full so couldn’t find seats and on top of everything they had only one elevator working so it was a really long wait to catch. Not staying here next time
Stayed 1 night in Dec 2024

6/10 Okay

Ae Ran

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
This hotel has potential to be a great place since it’s located in the heart of the city and the room is very nice with functional kitchen and a big refrigerator. But cuz of one of the elevators was out of service, the wait time for elevators for 40 floors with people, it’s awful. The wait time could be easily up to 30-40 mins if you were using their peak time such as breakfast time and check ins. And also the dining area/lobby are so small for the guests. We’ve been to NYC many times but this was our first time to experience like this. Shame.
Stayed 3 nights in Dec 2024

2/10 Terrible

Jason

Liked: Cleanliness
Disliked: Property conditions & facilities
Elevator was broken and other elevator was in service. Walked 33 flights with luggage.
Stayed 1 night in Dec 2024

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
WATCH YOUR CHARGES
I had prepaid for my stay. When I checked in, the girl told me she accidently ran my card for $1119.69 instead of putting the security hold on it and that it would be refunded immediately. I called the hotel today to make sure this was done as it is not showing up on my credit card. I was told it may take 10 BUSINESS DAYS! At least I have a high limit on my card. What if someone didn't? Their trip could have been ruined
Stayed 2 nights in Dec 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Walkable
Stayed 3 nights in Dec 2024

6/10 Okay

Mohammed

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Elevators are not working having issues and we need to climb up 9 Floors... Terrible ...
Stayed 4 nights in Dec 2024

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint would be that one of the elevators was out of service, but I would definitely stay here again!!
Stayed 4 nights in Dec 2024

10/10 Excellent

Lizzy, Guthrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

6/10 Okay

Chris

Stayed 2 nights in Dec 2024

8/10 Good

Ezme

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The generosity and how kind the hotel is amazing, from the free breakfast to the happy hour, on top of the fully equiped room in case you were about to cook.
Stayed 1 night in Dec 2024

10/10 Excellent

Steven

Stayed 2 nights in Dec 2024

8/10 Good

April

Liked: Cleanliness, property conditions & facilities
I liked how relatively close it is to everything you go to New York to see.
Stayed 4 nights in Dec 2024

10/10 Excellent

Veronica, Norwalk

Stayed 3 nights in Oct 2024

10/10 Excellent

Robert, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed at the Element several times and have never had an issue. Great staff, clean rooms and accommodating.
Stayed 1 night in Nov 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slept great!
Great location. Clean room. Comfy beds.
Stayed 2 nights in Dec 2024

6/10 Okay

bushra

Disliked: Amenities
Room phones not working / elevator not working - very slow and only one elevator working - smelled like smoke
Stayed 2 nights in Dec 2024

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, quiet and in a great location. We loved the breakfast and happy hours as well. Unfortunately there were issues with the elevators so we were grateful to be on the sixth floor. All staff were very friendly and professional. Would definitely stay here again.
Stayed 3 nights in Dec 2024

10/10 Excellent

Justyce

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free breakfast in the mornings Free Beer wine and snacks in the evenings Free tea and relaxation at night
Stayed 2 nights in Dec 2024

6/10 Okay

Heather

Stayed 2 nights in Nov 2024

6/10 Okay

Ashley, Chardon

Travelled with partner
Liked: Cleanliness, staff & service
Room was tight but what you’d expect for nyc. Only 2 of 3 elevators were working. We were staying on the 36th floor, so we had to wait 10-15 minutes for the elevator to even stop on our floor & in some cases was too full to get on. However, during busier times they did have a serviceman overriding the stops to expedite the wait time a little bit. Location is great! This hotel is only a 3 minute walk from Port Authority where we took the subway to a Q70 bus stop which is free to LaGuardia Airport. So for $2.90 we were able to get from the airport to the hotel in 30 minutes, which you can’t beat! The happy hour with free beer and wine was much appreciated Monday through Thursdays as a pregame to our nights out. Bathrooms were nice. Staff was friendly.
Stayed 4 nights in Dec 2024