See all properties
Save

Element New York Times Square West

3.0 star property

Photo gallery for Element New York Times Square West

Rooftop terrace
Traditional Room, 1 King Bed, Non Smoking
1 bedroom, pillow-top beds, in-room safe, desk
Interior
1 bedroom, pillow-top beds, in-room safe, desk

Reviews

8.2 out of 10
Very good

Popular amenities

  • Gym
  • Breakfast included
  • Pet-friendly
  • Laundry
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
311 West 39th Street, New York, NY, 10018
  • Times Square
    ‪6 min walk‬
  • Broadway
    ‪7 min walk‬
  • Madison Square Garden
    ‪7 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪57 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

1 bedroom, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking, City View

  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, Non Smoking

Traditional Room, 1 King Bed, Non Smoking

Traditional Room, 1 King Bed, Non Smoking

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Non Smoking

1 bedroom, pillow-top beds, in-room safe, desk

Junior Suite, 1 Bedroom, Non Smoking

  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking, City View

1 bedroom, pillow-top beds, in-room safe, desk

Studio, 1 King Bed, Non Smoking, City View

  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking

Studio, 1 King Bed, Non Smoking

Studio, 1 King Bed, Non Smoking

  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds, Non Smoking

Full-sized fridge, microwave, stovetop, dishwasher

Traditional Room, 2 Double Beds, Non Smoking

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

1 bedroom, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, City View

Suite, 1 Bedroom, Non Smoking, City View | Lobby

Suite, 1 Bedroom, Non Smoking, City View

  • 49.6 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Bar (on property)

Hyatt Place New York City/Times Square

  • Breakfast included
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.1 out of 5, Very good, (2357)
The price is NZ$701
for 1 room
includes taxes & fees
15 Mar - 16 Mar
Hyatt Place New York City/Times Square

About the area

New York

A stay at Element New York Times Square West places you in the heart of New York, within a 10-minute walk of Times Square and Broadway. .This hotel is 0.4 mi (0.6 km) from Madison Square Garden and 0.5 mi (0.8 km) from Jacob K. Javits Convention Center.

What's nearby

  • Times Square - 6 min walk
  • Broadway - 7 min walk
  • Madison Square Garden - 7 min walk
  • Empire State Building - 15 min walk
  • Grand Central Terminal - 18 min walk

Getting around

  • 42 St. - Port Authority Bus Terminal Station - 2 min walk
  • Penn Station - 9 min walk
  • John F. Kennedy Intl. Airport (JFK) - 57 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Carlo's Bake Shop - ‬2 min walk
  • ‪Beer Authority - ‬2 min walk
  • ‪Angelina Bakery NYC - ‬1 min walk
  • ‪Dear Irving on Hudson - ‬2 min walk

About this property

Element New York Times Square West

Pet-friendly hotel with free breakfast connected to the convention center in New York
Element New York Times Square West offers 411 air-conditioned accommodations with safes and complimentary bottled water. Beds feature pillowtop mattresses. Accommodations at this 3-star hotel have kitchenettes with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. 32-inch LCD televisions come with premium cable channels. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

Recreational amenities at the hotel include a 24-hour fitness center and complimentary bicycles.

Guests under 16 years old are not allowed in the fitness facility.

Make yourself at home in one of the 411 air-conditioned rooms featuring kitchenettes with full-sized refrigerators/freezers and stovetops. Your room comes with a pillowtop bed. Wired and wireless internet access is complimentary, while 32-inch LCD televisions with cable programming provide entertainment. Conveniences include safes and desks, and housekeeping is provided weekly.
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a rooftop terrace. This hotel also features complimentary wireless internet access and a television in a common area.
Grab a bite from the grocery/convenience store serving guests of Element New York Times Square West. A complimentary buffet breakfast is served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include complimentary wired internet access, a 24-hour business center, and dry cleaning/laundry services. This hotel has 2 meeting rooms available for events.
A complimentary buffet breakfast is served on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Off-site parking within 0.2 mi (USD 76 per day), from 7:00 AM to midnight

Food and drink

  • Free buffet breakfast available 6:30 AM–10:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • Coffee/tea in a common area

Things to do

  • 24-hour fitness centre
  • Free bike hire

Family friendly

  • Free cots/infant beds
  • Full-sized fridge
  • Corner/local shop
  • Kitchenette
  • Laundry facilities
  • Microwave

Conveniences

  • ATM/banking services
  • Lift
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Dry-cleaning service
  • Housekeeping (weekly)
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms - 2

Outdoors

  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held shower head
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height plug sockets in bathroom
  • Low-height view port in door
  • Step-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • At least 80% of lighting from LEDs
  • Biodegradable coffee stirrers
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating
  • Pillow-top mattress

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 32-inch LCD TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dishwasher
  • Free bottled water
  • Kitchenette
  • Microwave
  • Paper towels
  • Fridge
  • Stovetop
  • Toaster

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Recycling
  • Safe
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per day (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 40 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Offsite parking fee: USD 76 per day (0.2 mi away; open 7:00 AM to midnight)
  • Pet fee: USD 50 per pet, per day (maximum USD 150 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Element Aparthotel New York Times Square West
Element New York Times Square West
Element New York Times Square West Hotel New York City
Element New York Times Square West Aparthotel
Element Times Square West Aparthotel
Element Times Square West

Element New York Times Square West Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1053 out of 2287 reviews
Rating 8 - Good. 710 out of 2287 reviews
Rating 6 - Okay. 303 out of 2287 reviews
Rating 4 - Poor. 114 out of 2287 reviews
Rating 2 - Terrible. 107 out of 2287 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dianne, Bonne Bay Pond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel. Rooftop patio is beautiful. Location was perfect and close to many amenities in walking distance.
Stayed 3 nights in Nov 2024

10/10 Excellent

Carmen, Camuy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Good breakfast in NY near Broadway and Times Square
Stayed 4 nights in Nov 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

8/10 Good

Vandana

Liked: Cleanliness, room comfort
Elevator waiting time is pain but otherwise everything else is good.
Stayed 2 nights in Nov 2024

6/10 Okay

Umesh

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
It is very good location but staff was not good at bar
Stayed 2 nights in Nov 2024

6/10 Okay

Richard

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property was mostly fine. The kitchenettes were a huge plus. The neighborhood is a little iffy as there are a ton of homeless on 39th. Proximity to time square and subway was good. What was disqualifying was that one of the three elevators was out of service for our entire stay. As a result we ended up mostly having to take the stairs up and down from our room as the wait for elevators could take upwards of 20 mins during busy times like breakfast or dinner. We ended up having to carry our luggage and two small children down seven flights of stairs to make sure we didn’t miss our flight. If the elevators were all working I could recommend but as long as they are under renovation, I would steer clear.
Stayed 5 nights in Nov 2024

2/10 Terrible

Melody

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Many other better hotels nearby don’t choose this hotel.Terribly noisy!!! house keepers shut every door like this is no other person there!!!! waiting 10-20 minutes For the elevator.Actually the elevator doesn’t work so we uses stairs because that waiting time was too much!!!No one comes to peak up luggage at the reception!!! Customer service is terrible like zero.
Stayed 4 nights in Nov 2024

6/10 Okay

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Monica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was close, staff was friendly and helpful.
Stayed 2 nights in Nov 2024

4/10 Poor

Nichapha

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The coffee maker was so dirty . The elevator was broken wait forever. The stuffs is not nice.
Stayed 4 nights in Nov 2024

10/10 Excellent

Deborah Kay

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are a really good size - and the kitchen has everything you would need. The heavy doors block out noise of other guests coming and going in the lobby. The breakfast is excellent - hot and cold options - plenty of variety and plenty of it. Lots of people struggle waiting for lifts at peak times that they operate manually to help congestion - if this is a major factor for you - just ask for a room on a lower floor. We stayed on the 4th floor so we could use the stairs. The staff are lovely. Great location.
Stayed 4 nights in Nov 2024

8/10 Good

Sterling

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying, convenient location for our activities, staff is always friendly and helpful. The only thing this time 2 elevators out of 3 weren't working so it was a bit to get in and out of hotel. I'm.sute that will be fixed soon. We would certainly stay there again.
Stayed 2 nights in Nov 2024

10/10 Excellent

Maribel

Travelled with family
Nothing
Stayed 3 nights in Nov 2024

4/10 Poor

Antonio

Disliked: Property conditions & facilities
Elevators not working properly.
Stayed 3 nights in Nov 2024

8/10 Good

rameez

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget friendly decent Hotel
It was a decent stay, nothing to complain and nothing to praise
Stayed 3 nights in Nov 2024

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great stay. Free breakfast was an amazing bonus. Only issue was while using the shower the water wasn’t draining quickly enough and was left behind when the next person showered. Water also made it out of the shower and into the floor, no matter how we tried to prevent that from happening. We had no luck with it.
Stayed 4 nights in Nov 2024

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Unpleasnt experience; Beware of broken elevators
Staying here was an unpleasant experience. CONDITION: 1. The elevators are undergoing maintenance, waiting time is extremely long. They said it would take 2+ more months. 2. The phone in one room was broken, in another room entirely missing - no way to contact reception. 3. The water in the bathroom sink did not drain properly. 4. The shower did not have hot water in the early morning. SERVICES: 5. Once inside the room, someone came in without notice, entered the bathroom, and left. Shortly after he came again, and said that he is doing maintenance. To my question answered that he is doingmaintenance. "did not know someone checked in". 6. They do not allow to leave luggage after check-out in the hotel until late night. I planned to pick mine around midnight, and instead was forced to carry it with around with me.
Stayed 2 nights in Nov 2024

6/10 Okay

Ashley

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The hotel elevator was horrible. I walked down 39 flights of status twice due to elevator problems.
Stayed 1 night in Nov 2024

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location great breakfast fully equipped kitchenette
Stayed 2 nights in Nov 2024

2/10 Terrible

Mihail

These people are out of their minds. They started with a 250$ deposit on a 175$ room and it said nothing on the web site. They grill u like your a criminal if you are coming in or going out during the night it’s bananas and the food is mediocre and expensive.
Stayed 1 night in Nov 2024

6/10 Okay

Jason Steven

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The rooms and staff are great! The Breakfast and Happy Hour options have diminished since I started going to this Hotel. The Elevator situation is the worst I experienced thus far. The Elevators are being worked on to improve them, but this means one is entirely out of commission and staff are manually controlled the other two. For a 40 story Hotel this seems a bit crazy. Happy to stay there again but once the Elevators are fixed.
Stayed 3 nights in Nov 2024

6/10 Okay

Duke

Disliked: Cleanliness, property conditions & facilities
Not very clean room. Sink clogged immediately Hair in the shower. Sticky floors
Stayed 4 nights in Nov 2024

10/10 Excellent

JULIO

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar súper céntrico, habitaciones limpias, acceso a muchos lugares icónicos de la ciudad Full recomendado
Stayed 2 nights in Nov 2024

10/10 Excellent

Indira

Liked: Staff & service
Stayed 2 nights in Nov 2024

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024