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Holiday Inn Express New York - Manhattan West Side by IHG

2.5 star property

Photo gallery for Holiday Inn Express New York - Manhattan West Side by IHG

Exterior
Pillow-top beds, in-room safe, desk, laptop workspace
Exterior
Interior
City view

Reviews

8.0 out of 10
Very good

Popular amenities

  • Gym
  • Room service
  • Breakfast included
  • Laundry
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
538 West 48th Street, New York, NY, 10036
  • Manhattan Cruise Terminal
    ‪8 min walk‬
  • Times Square
    ‪11 min walk‬
  • Broadway
    ‪12 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪41 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds (Extra Floor Space)

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds (Extra Floor Space)

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds, City View

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, City View

  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, City View

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed (Extra Floor Space)

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed (Extra Floor Space)

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room

  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications, Roll-In Shower)

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed, Accessible (Communications, Roll-In Shower)

  • Sleeps 2
  • 1 Queen Bed

Similar properties

Reception

Hampton Inn Manhattan/Times Square South

  • Breakfast included
  • Pet-friendly
  • Free WiFi
  • Restaurant
3.6 out of 5, Good, (1592)
The price is NZ$629
for 1 room
includes taxes & fees
8 May - 9 May
Hampton Inn Manhattan/Times Square South

About the area

New York

A stay at Holiday Inn Express New York - Manhattan West Side by IHG places you in the heart of New York, within a 10-minute walk of Manhattan Cruise Terminal and Intrepid Sea, Air and Space Museum. .This hotel is 0.5 mi (0.8 km) from Jacob K. Javits Convention Center and 0.6 mi (0.9 km) from Times Square.

What's nearby

  • Manhattan Cruise Terminal - 8 min walk - 0.7 km
  • Times Square - 11 min walk - 1.0 km
  • Broadway - 12 min walk - 1.0 km
  • Rockefeller Center - 17 min walk - 1.5 km
  • Madison Square Garden - 3 min drive - 2.4 km

Getting around

  • New York W 32nd St. Station - 3 min drive
  • 50 St. Station (8th Av.) - 10 min walk
  • LaGuardia Airport (LGA) - 41 min drive

Restaurants

  • ‪Hardware Bar - ‬2 min walk
  • ‪Landmark Tavern - ‬3 min walk
  • ‪DBL/ Dive Bar Lounge - ‬3 min walk
  • ‪Back Pocket Bar - ‬3 min walk
  • ‪Anejo - ‬3 min walk

About this property

Holiday Inn Express New York - Manhattan West Side by IHG

Hotel with free breakfast, a short walk to Manhattan Cruise Terminal
Holiday Inn Express New York - Manhattan West Side by IHG offers 177 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 177 air-conditioned rooms featuring refrigerators and flat-screen televisions. Your room comes with a pillowtop bed. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and concierge services.
Grab a bite from the grocery/convenience store, or stay in and take advantage of the hotel's room service (during limited hours). A complimentary buffet breakfast is served daily from 7:00 AM to 9:00 AM.
Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services.
A complimentary buffet breakfast is served each morning between 7:00 AM and 9:00 AM.
Room service (during limited hours) is available.

Languages

English, French, German, Italian, Polish, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 55 per day)

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business centre

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Nearby parking fee: USD 55 per day (4265 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Manhattan Side
Holiday Inn Express Manhattan Side Hotel
Holiday Inn Express Manhattan Side Hotel New York West
Holiday Inn Express New York Manhattan West
Holiday Inn Express New York Manhattan West Side
New York Manhattan West Side
Holiday Inn Express New York Manhattan West Side Hotel
Holiday Inn Express New York Manhattan West Side
Holiday Inn Express New York Manhattan West Side by IHG
Holiday Inn Express New York Manhattan West Side an IHG Hotel
Holiday Inn Express New York - Manhattan West Side by IHG Hotel

Holiday Inn Express New York - Manhattan West Side by IHG Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 756 out of 1818 reviews
Rating 8 - Good. 526 out of 1818 reviews
Rating 6 - Okay. 291 out of 1818 reviews
Rating 4 - Poor. 127 out of 1818 reviews
Rating 2 - Terrible. 118 out of 1818 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mary

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Everything was so clean, a bit tight quarters, but offered the stay we needed for one night.
Stayed 1 night in Jan 2025

10/10 Excellent

Ramon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and close to Manhattan
Stayed 3 nights in Dec 2024

4/10 Poor

Ana

Travelled with family, Travelled with group
Stayed 1 night in Jan 2025

8/10 Good

al

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was good but the dinning area even in off season was crowded.
Stayed 3 nights in Jan 2025

10/10 Excellent

Jose Maria

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
great place to stay, walking distance from Broadway & Time Square.
Stayed 3 nights in Jan 2025

8/10 Good

Arturo

Travelled with family
Liked: Property conditions & facilities, room comfort

Good Stay, But Breakfast Staff Needs Improvement

Overall, my stay at the hotel was good. The breakfast was decent, with a consistent selection of eggs, bread, and either sausage or bacon. However, the two small girls managing the breakfast area were extremely rude, both to me and other guests. This was disappointing, especially since the rest of the staff were very kind and helpful. Improving the attitude and professionalism of these two individuals would significantly enhance the overall guest experience.
Stayed 9 nights in Jan 2025

10/10 Excellent

ABIGAIL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Jan 2025

8/10 Good

Maria, Coto Laurel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In my experience, generally the stay was good.
Stayed 4 nights in Jan 2025

8/10 Good

Emily Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff and service was great. The breakfast area is a nightmare. The rooms are tiny but it’s New York City. Walking distance to a lot of things. Some areas around hotel are a little sketchy walking at night.
Stayed 3 nights in Jan 2025

8/10 Good

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was good. Did the trick for NY, when not being in your room much. Close to Times Square, but not close enough to a subway, if you don’t like to walk.
Stayed 4 nights in Nov 2024

8/10 Good

Lovena

Stayed 3 nights in Jan 2025

8/10 Good

Bhavya

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. Staff is friendly
Stayed 4 nights in Jan 2025

10/10 Excellent

Alejandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice!!
Stayed 5 nights in Jan 2025

10/10 Excellent

Amy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay at this property! It was exceptionally clean and well-maintained, which made it feel very comfortable and welcoming. The location is fantastic—just a short walk to Times Square and surrounded by great restaurants, making it easy to enjoy the vibrant city life. Additionally, the convenience of having nearby bus stops made exploring other tourist attractions a breeze. While you can hear some noise from other guests and the bustling city outside, it’s to be expected given the central location. Overall, it’s a perfect spot for anyone looking to be in the heart of the action while having a clean and cozy place to return to at the end of the day.
Stayed 4 nights in Jan 2025

10/10 Excellent

Ijah, Mount Vernon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it here
Stayed 2 nights in Jan 2025

10/10 Excellent

Cora

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast area to small but Everything was ok.
Stayed 4 nights in Jan 2025

4/10 Poor

Jennifer

Stayed 1 night in Jan 2025

10/10 Excellent

Johan Gabriel

Travelled with family, Travelled with family and small children, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommend
Stayed 1 night in Jan 2025

10/10 Excellent

Daniel

Stayed 3 nights in Jan 2025

6/10 Okay

RUTHIE, KENNER

Travelled with family
Disliked: Amenities
The rooms are extremely small. It was hard maneuvering four ppl in the room,but we managed it. Great location to Times square
Stayed 3 nights in Jan 2025

8/10 Good

Johanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros:This hotel was within 10 minutes of many eateries and 15 minutes from Times Square. Their breakfast selection has excellent hot meals that change daily. At the end of our trip, the hotel found us a great driver to take us to the airport and the fees were less than a taxis or Uber. Cons: The rooms were small, but I think they can be improved with a bit more storage and wall outlets. The only ones available were in inconvenient locations. Also, the breakfast area was crowded near the breads/ pastries. I think they should move the plates and plasticware to another area and maybe these pastries to avoid the congestion.
Stayed 6 nights in Jan 2025

10/10 Excellent

Sydney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property for quick weekday trip
Stayed 3 nights in Jan 2025

10/10 Excellent

Carly, Coconut Creek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Geron

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The wifi did not work well in all rooms. Construction was ongoing in front the hotel. The rooms were clean.
Stayed 5 nights in Jan 2025

8/10 Good

Khwansupa

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and walkable.
Stayed 3 nights in Jan 2025