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Hotel Hayden

4.0 star property

Photo gallery for Hotel Hayden

Lobby sitting area
Egyptian cotton sheets, premium bedding, in-room safe, desk
Lobby
View from room
Exterior

Reviews

7.4 out of 10
Good

Popular amenities

  • Parking available
  • Pet-friendly
  • Housekeeping
  • Laundry
  • Air conditioning
  • Gym

Explore the area

Map
127 West 28th Street, New York, NY, 10001
  • Madison Square Garden
    ‪6 min walk‬
  • 5th Avenue
    ‪6 min walk‬
  • Madison Square Park
    ‪7 min walk‬
  • New York, NY (JRB-Downtown Manhattan Heliport)
    ‪20 min drive‬

Room options

View all photos for Superior Room, 1 King Bed, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Chelsea)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed (Chelsea)

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Chelsea)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed, Accessible (Chelsea)

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 2 Double Beds, Accessible

  • Sleeps 4
  • 2 Double Beds

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Exterior

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  • Free WiFi
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4.1 out of 5, Very good, (5107)
The price is NZ$572
for 1 room
includes taxes & fees
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About the area

New York

A stay at Hotel Hayden places you in the heart of New York, within a 10-minute walk of Madison Square Garden and 5th Avenue. .This hotel is 0.5 mi (0.9 km) from Empire State Building and 0.7 mi (1.2 km) from Times Square.

What's nearby

  • Madison Square Garden - 6 min walk
  • Empire State Building - 10 min walk
  • Times Square - 14 min walk
  • Broadway - 15 min walk
  • Grand Central Terminal - 3 min drive

Getting around

  • 28 St. Station (7th Av.) - 2 min walk
  • New York W 32nd St. Station - 6 min walk
  • John F. Kennedy Intl. Airport (JFK) - 52 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Skirt Steak - ‬3 min walk
  • ‪Ajisen Ramen - ‬3 min walk
  • ‪The Fleur Room - ‬2 min walk
  • ‪Barn Joo Nomad - ‬2 min walk

About this property

Hotel Hayden

Hotel with a 24-hour fitness center, a short walk to Madison Square Garden
Hotel Hayden offers 122 air-conditioned accommodations with safes and coffee/tea makers. Beds feature Egyptian cotton sheets and premium bedding. 43-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 122 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a terrace. Additional features at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and a 24-hour front desk. Self parking (subject to charges) is available onsite.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (USD 50 per night)
  • Wheelchair-accessible parking available

Things to do

  • 24-hour fitness centre

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • 24-hour business centre
  • A meeting room

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Egyptian cotton sheets
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 43-inch flat-screen TV
  • TV channels
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Mini fridge

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per accommodation, per stay, plus a deposit of USD 75.00 per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Up to 25 lbs per pet

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 42.46 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Fitness center access
  • In-room coffee
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: USD 50 per night
  • Pet deposit: USD 75.00 per day
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include window guards

Property is also known as

Hotel Hayden New York
Hayden New York
Hotel Hayden Hotel
Hotel Hayden New York
Hotel Hayden Hotel New York

Hotel Hayden Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 321 out of 1001 reviews
Rating 8 - Good. 305 out of 1001 reviews
Rating 6 - Okay. 190 out of 1001 reviews
Rating 4 - Poor. 101 out of 1001 reviews
Rating 2 - Terrible. 84 out of 1001 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Christopher

Liked: Staff & service
Room was blistering hot when I got in and the AC took forever to kick on so I just had to sit there and sweat. I don’t understand why the room thermostat was set to max heat. Stay besides that was fine, no shower door which was a bit off but it was fine. One of the main two lights in the bathroom was broken so had to use a flashlight to really see my face to shave. Overall it was fine, wouldn’t be against staying again but definitely wouldn’t opt for it.
Stayed 1 night in Nov 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Just Okay
It was just okay. I've stayed here two times. I stay in hotels frequently. It is relatively quiet (except for the vacuuming outside my room at 10 pm). The beds are not comfortable, the pillows have an old smell, and the air conditioning didn't work.
Stayed 1 night in Nov 2024

4/10 Poor

Jonathan

Liked: Cleanliness
Disliked: Property conditions & facilities
Heat in room. Turned it way down/opened the windows and could not get comfortable
Stayed 1 night in Nov 2024

8/10 Good

lucille

Liked: Cleanliness, staff & service
The front desk people were so friendly and helpful.
Stayed 1 night in Nov 2024

2/10 Terrible

Tamara

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Alice

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing, so clean
Stayed 1 night in Nov 2024

6/10 Okay

Yizhen

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

2/10 Terrible

Alfonso

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
terrible room conditions
cofee machine didnt work. There was no iron in place. Internet work with failures and it was " insecure". Cable TV worked intermiten with low cable signal. the doors was not closing properly and got jammed. the AC system was quite noise
Stayed 3 nights in Nov 2024

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable clean and a nic choice of breakfast pastries….
Stayed 1 night in Nov 2024

6/10 Okay

Jenny, Keene

Travelled with family
The bathroom wasn’t great the half shower left the floor very wet and water pressure wasn’t very good
Stayed 1 night in Nov 2024

4/10 Poor

John

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
AC did not work in our room. Room service sent an engineer to fix. He opened the wall panel and reset the unit. It worked for a while then stopped and never came back on. No fitted sheets on the bed. Door knob falling off in the bathroom. NO FAN IN THE BATHROOM. Continental breakfast only, very simple, not very good. Not impressed at all especially for the weekend prices!!!
Stayed 2 nights in Nov 2024

4/10 Poor

Sean

Disliked: Staff & service, property conditions & facilities
Room had many things that were broken and management and the building took 3 days to make one repair.
Stayed 4 nights in Nov 2024

10/10 Excellent

gregory

Stayed 1 night in Nov 2024

4/10 Poor

Deena

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Room had a strange smell, bathroom shower had visible mold
Stayed 2 nights in Nov 2024

6/10 Okay

Stephanie

Stayed 2 nights in Oct 2024

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Great location near everything I needed for my short visit
Stayed 2 nights in Oct 2024

6/10 Okay

david

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2024

2/10 Terrible

Lori

Stayed 1 night in Oct 2024

10/10 Excellent

Anupama

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodations were amazing. All details were taken care of. Room had every amenity. Bed could be better. wall needs to be painted. Accommodating staff. Simple process.
Stayed 1 night in Oct 2024

8/10 Good

Edward J.

Travelled with partner
Clean room, average hotel room but met expectations just fine for the price. Attentive staff and easy check in. Good central location easy to access multiple subways
Stayed 1 night in Oct 2024

2/10 Terrible

Nivaldo

Stayed 1 night in Oct 2024

8/10 Good

Sheila

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything
Stayed 1 night in Oct 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst bed of all time!
Was pushed aside by the front desk clerk because my room wasn’t ready. Went to work out and the fitness room was horrendous! Barely stocked and the size of a walk in closet. Finally when it was she rambled through the points of the hotel informing me that the bar and restaurant were closed for renovations. Made it to my room, there was no view the thermometer was broken in the room and the sheets looked dirty and there was no fitted sheet on the bed. The bed itself was one of the worst I’ve ever slept on. I’ve gotten better nights sleep at a motel 8! For over $400 a night I expected much better accommodations. Very disappointed in the experience will not recommend this hotel to anyone.
Stayed 1 night in Oct 2024

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
Very convenient location great area friendly staff
Stayed 1 night in Oct 2024

6/10 Okay

Verified traveller

Liked: Cleanliness
Good location
Good location
Stayed 1 night in Oct 2024