On the whole, this was a good experience. Staff are very courteous and helpful. The rooms were very clean and comfortable. From our room on the 22nd floor, we had a perfect view of the Empire State Building. The hotel is very conveniently located for dining, shopping and sightseeing. However, both rooms were booked as handicap, wheelchair accessible rooms and while the shower was indeed a roll in, the automatic door opener for both the room doors and bathroom doors were not functioning at either room. So, we couldn't even trade with our kids who did not need that accessibility.