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Hotel Hugo

4.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Hugo

Rooftop bar, al fresco dining, open daily
Rooftop bar, al fresco dining, open daily
Rooftop bar, al fresco dining, open daily
Rooftop bar, al fresco dining, open daily
Front of property - evening/night

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • Parking available
  • Gym
  • Room service
  • Air conditioning
  • Pet-friendly

Explore the area

Map
525 Greenwich Street, New York, NY, 10013
  • Hudson River Park
    5 min walk
  • Azul on the Rooftop
    1 min walk
  • Houston St. Station
    6 min walk
  • New York, NY (LGA-LaGuardia)
    39 min drive

Room options

View all photos for Superior Room, 1 King Bed

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Superior Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room (Double Double)

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Deluxe Double Room (Double Double)

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Deluxe Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room (Double Double)

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Superior Room (Double Double)

  • Sleeps 4
  • 2 Double Beds

Similar properties

Lobby

Arlo SoHo

Free WiFi
Restaurant
Air conditioning
Breakfast available
4.4 out of 5, Excellent, (1598)
The price is NZ$376
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Arlo SoHo

About the area

New York

Located in New York (Manhattan), Hotel Hugo is a 5-minute walk from Hudson River Park and 14 minutes by foot from Washington Square Park. .This family-friendly hotel is 1 mi (1.6 km) from Whitney Museum of American Art and 1.3 mi (2.2 km) from The High Line Park.

What's nearby

  • Hudson River Park - 5 min walk
  • Washington Square Park - 14 min walk
  • Whitney Museum of American Art - 19 min walk
  • The High Line Park - 3 min drive
  • National September 11 Memorial & Museum - 4 min drive

Getting around

  • Houston St. Station - 6 min walk
  • New York Christopher St. Station - 9 min walk
  • LaGuardia Airport (LGA) - 39 min drive

Restaurants

  • ‪The Ear Inn - ‬1 min walk
  • ‪Westville Hudson - ‬2 min walk
  • ‪Felix Roasting Co. - ‬1 min walk
  • ‪Sweetgreen - ‬2 min walk
  • ‪Bar Hugo - Rooftop - ‬1 min walk

About this property

Hotel Hugo

Luxury New York hotel in Manhattan with a 24-hour fitness center
Hotel Hugo offers 122 air-conditioned accommodations with iPod docking stations and minibars. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with premium cable channels, first-run movies, and pay movies.

Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 122 individually decorated guestrooms, featuring iPod docking stations and minibars. Your pillowtop bed comes with Egyptian cotton sheets. 32-inch flat-screen televisions are provided, with cable programming available. Private bathrooms with showers feature rainfall showerheads and designer toiletries.
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a rooftop terrace. This hotel also features concierge services, babysitting (surcharge), and discounted use of a nearby fitness facility.
Enjoy a meal at Cafe Hugo or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Wrap up your day with a drink at the bar/lounge. Continental breakfasts are available daily from 7 AM to 11:00 AM for a fee.
Featured amenities include a computer station, express check-in, and express check-out. Planning an event in New York? This hotel has 500 square feet (46 square meters) of space consisting of conference space and a meeting room. Self parking (subject to charges) is available onsite.
A complimentary manager's reception is offered each day.
Cafe Hugo - This restaurant specializes in American cuisine and serves breakfast only. Guests can enjoy alfresco dining (weather permitting).
Bar Hugo - This rooftop bar specializes in American cuisine and serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open daily.
Azul on the Rooftop - This rooftop bar specializes in American cuisine and serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.

Languages

English, French, Spanish

Property amenities

Parking and public transport

  • Self parking on site (surcharge)
  • Height restrictions apply for on-site parking
  • Off-site parking within 656 ft (USD 55.00 per day)

Food and drink

  • Continental breakfast available for a fee daily 7 AM–11:00 AM: USD 18.00-26.00 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Free daily reception
  • Room service available

Restaurants on site

  • Cafe Hugo
  • Bar Hugo
  • Azul on the Rooftop

Things to do

  • 24-hour fitness centre
  • Access to nearby health club

Family friendly

  • Babysitting (surcharge)
  • High chair
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Computer station
  • Conference space (500 square feet)
  • A meeting room

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Handrails in stairwells
  • Visual alarms in hallways
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Egyptian cotton sheets
  • Heating
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 32-inch flat-screen TV
  • TV channels
  • First-run films
  • iPod dock
  • Films for purchase
  • Premium channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Free local calls
  • Guidebooks/recommendations
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and smart lock details; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 50.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 75.00 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 45.90 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Bicycle storage
  • Business center/computer access
  • Concierge service
  • Faxes
  • Fitness center access
  • Health club access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Internet access
  • Nearby fitness center access
  • Newspaper
  • Phone calls
  • WiFi access (may be limited)

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 18.00 to 26.00 per person
  • Nearby parking fee: USD 55.00 per day (656 ft away)
  • Pet fee: USD 50.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Facilities fee: USD 34.43 per accommodation, per night and includes use of: fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Hotel Hugo
Hotel Hugo New York
Hugo Hotel
Hugo New York
Hotel Hugo Hotel
Hotel Hugo New York
Hotel Hugo Hotel New York

Hotel Hugo Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 450 out of 1004 reviews" "
Rating 8 - Good. 271 out of 1004 reviews" "
Rating 6 - Okay. 141 out of 1004 reviews" "
Rating 4 - Poor. 82 out of 1004 reviews" "
Rating 2 - Terrible. 60 out of 1004 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Mario

Travelled with group
Liked: Cleanliness, staff & service
It was ok room was small
Stayed 4 nights in Aug 2024

2/10 Terrible

Celia

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

6/10 Okay

Dwight

Stayed 4 nights in Sep 2024

10/10 Excellent

Francie, Riverside

Liked: Cleanliness, staff & service
It was a great location especially for my family and I. My family loved shopping and it was the perfect area. The only downfall was the toilet ... the seat was broken we had asked to get it fixed and no one came. Mu pregnant cousin almost fell into the toilet because the seat came off. There than that amazing rooftop view.
Stayed 4 nights in Sep 2024

8/10 Good

Stephanie

Liked: Amenities
Stayed 1 night in Sep 2024

8/10 Good

John

Liked: Cleanliness, staff & service, amenities
Great location and hotel amenities but little things like a clogged sink, no soap or shampoo in dispensers and bad mini blinds need a little attention to detail. Otherwise - a very good and pretty option in that part of Manhattan - nice overall facility and quality, cleanliness and serve - I will be staying there again next time
Stayed 2 nights in Sep 2024

6/10 Okay

Justin Vladimir

Travelled with family
Disliked: Property conditions & facilities
Pretty basic with a nice lobby. Overpriced. Not many other options out there at this price point though.
Stayed 1 night in Jun 2024

10/10 Excellent

william

Stayed 1 night in Aug 2024

10/10 Excellent

Lizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Natasha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute, clean and great area near shopping and great bars and restaurants yet still quiet. Incredible rooftop views!
Stayed 4 nights in Sep 2024

10/10 Excellent

William

Stayed 4 nights in Aug 2024

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

6/10 Okay

Yamilia

Liked: Staff & service
Stayed 3 nights in Aug 2024

10/10 Excellent

Steven

Stayed 1 night in Sep 2024

10/10 Excellent

Gaynelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location about a 7 minute walk to soho and a 5 minute walk to the water front. Definitely my go to for NYC
Stayed 4 nights in Aug 2024

10/10 Excellent

Patrick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 4 nights in Aug 2024

8/10 Good

Maria del

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooftop is fantastic; the gym by the basement is too small next to the dirty linen room; the smell was terrible The hotel decor is beautiful but right across the hotel is the main UPS warehouse for Manhattan and the noise starts right at 6 am. Overall, good place to stay
Stayed 9 nights in Aug 2024

2/10 Terrible

Christian

Disliked: Staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Samuel-Ryan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

10/10 Excellent

Madeline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay at hotel Hugo for my trip to nyc with my bed friend! Recommend and would stay at again!
Stayed 3 nights in Aug 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New facility, clean, up to date fixture, nice staff. Rooftop bar
Stayed 4 nights in Aug 2024

10/10 Excellent

Matthew

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The large beds and rooms we had great. Very comfortable
Stayed 2 nights in Aug 2024

2/10 Terrible

Carla

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed had bugs in it and management brushed it off since they’re “near the water”. Soap bottles didn’t work as the pump is over used and not replaced. Window was full of caked on dust. Sun shade had blood splatter or God knows what on it. Pillows were all different sizes and shapes and awkward stuffing wrapped in random sheets, same for the bedding overall. And on the last night the safe just stopped working with valuables locked inside. Took management 2 hours to figure out how to get it open. Place felt very humid and just dirty. In my 10 years being a Platinum member I’ve never had a property tell me they couldn’t honor one benefit, until Hugo. After all of this they comped the resort fees $100 and offered breakfast (no thanks, keep it). Christopher, the “Director of Operations” was totally unphased that any of these things occurred and told us most of them were normal in fact. As a director he was highly unprofessional and extremely condescending highlighting that this property is not only unsanitary but very poorly managed. I’m filing a claim with American Express due to the bed bugs.
Stayed 4 nights in Aug 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed on the second floor next to the linen closet. It was extremely noisy and a constant in and out. We love the hotel and location otherwise
Stayed 1 night in Aug 2024