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The Paul Hotel NYC

4.0 star property

Photo gallery for The Paul Hotel NYC

Terrace/patio
Dining
Lobby
Interior
Exterior

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Parking available
  • Breakfast available
  • Housekeeping
  • Laundry

Explore the area

View map
32 West 29th Street, New York, NY, 10001
  • Place, 5th Avenue
    ‪3 min walk‬
  • Place, Empire State Building
    ‪5 min walk‬
  • Place, Times Square
    ‪14 min walk‬
  • Airport, New York, NY (LGA-LaGuardia)
    ‪18 min drive‬

Room options

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Exterior
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About the area

New York

With a stay at The Paul Hotel NYC, you'll be centrally located in New York, a 7-minute walk from Empire State Building and 13 minutes by foot from Union Square Park. .This hotel is 0.9 mi (1.5 km) from Times Square and 2 mi (3.3 km) from New York University.

What's nearby

  • 5th Avenue - 3 min walk - 0.3 km
  • Museum of Sex - 3 min walk - 0.3 km
  • Empire State Building - 5 min walk - 0.5 km
  • Madison Square Garden - 8 min walk - 0.7 km
  • Times Square - 14 min walk - 1.2 km

Getting around

  • 28 St. Station (Broadway) - 2 min walk
  • New York W 32nd St. Station - 4 min walk
  • LaGuardia Airport (LGA) - 33 min drive

Restaurants

  • ‪Milk Bar NYC Flagship - ‬1 min walk
  • ‪Ace Hotel Lobby Bar - ‬1 min walk
  • ‪Electric Shuffle NYC - ‬2 min walk
  • ‪Pergola - ‬2 min walk
  • ‪Paper Coffee - ‬1 min walk

About this property

The Paul Hotel NYC

Art Deco hotel with a rooftop terrace and a 24-hour business center
The Paul Hotel NYC offers 122 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Beds feature premium bedding. LCD televisions come with premium cable channels and pay movies. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and complimentary bottled water. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 122 air-conditioned rooms featuring iPod docking stations and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include safes and desks, as well as phones with free local calls.
Take in the views from a rooftop terrace and make use of amenities such as complimentary wireless internet access and concierge services.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. To-go breakfasts are available daily from 7:30 AM to 10:00 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-in. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
To-go breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10:00 AM.
The Paul Hotel NYC has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (USD 45 per day); discounts available
  • 24-hour return airport shuttle on request for a surcharge
  • Parking on site (USD 45 per day)

Food and drink

  • Daily breakfast to-go available 7:30 AM to 10:00 AM for a fee: USD 18 for adults and USD 18 for children
  • A bar/lounge
  • A restaurant

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 22 floors
  • Art Deco architecture
  • Built in 2014
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • IPod dock
  • LCD TV with premium cable channels
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 150.00
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from March 14 2023 to July 31 2024 (dates subject to change).
This property will be closed from February 28 2023 to March 31 2023 for renovations and will resume operation once the renovation is complete (completion date subject to change).
 

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150.00 per stay
  • Resort fee: USD 21.72 per accommodation, per night
The resort fee includes:
  • Business center/computer access
  • Housekeeping
  • In-room bottled water
  • In-room safe

We have included all charges provided to us by the property.

Optional extras

  • Fee for to-go breakfast: approximately USD 18.00 for adults and USD 18.00 for children
  • Airport shuttle fee: USD 22.00 per person (one way)
  • Self parking fee: USD 45.00 per day
  • Nearby parking fee: USD 45.00 per day (984 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 150.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Paul Hotel New York
Paul Hotel
Paul Hotel NYC-Chelsea
Paul NYC-Chelsea
The Paul an Ascend Hotel Collection Member
Paul Hotel NYC-Chelsea New York
Paul NYC-Chelsea New York
The Paul Hotel NYC Hotel
The Paul Hotel NYC New York
The Paul Hotel NYC Hotel New York
The Paul Hotel NYC Chelsea Ascend Hotel Collection
The Paul Hotel NYC Chelsea an Ascend Hotel Collection Member

Reviews

The Paul Hotel NYC Reviews

7.0

Good

7.6/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness
Rating 10 - Excellent. 259 out of 1000 reviews
Rating 8 - Good. 307 out of 1000 reviews
Rating 6 - Okay. 197 out of 1000 reviews
Rating 4 - Poor. 107 out of 1000 reviews
Rating 2 - Terrible. 130 out of 1000 reviews

Reviews

10/10 Excellent

Gurjeet

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel cancelled my booking and became impossible to contact to arrange alternative. I stayed in Made hotel nearby, and in passing, had a look. Entire hotel had been booked out for a military event, and not "refurbishment" as they had said in their email. Absolutely dreadful, complete lack of honesty and service, and a place I will make a point of telling people to avoid.
Stayed 3 nights in Jun 2023

10/10 Excellent

David

Stayed 2 nights in Mar 2023

2/10 Terrible

Niall

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Very last minute change by hotel/Expedia left me staying in another hotel
Stayed 7 nights in Mar 2023

2/10 Terrible

Verified traveller

The Paul is closed to the public & didn't help us

Within 48 hours of our check in time, we received emails The Paul saying that our reservations had been cancelled because the hotel had been taken over by the military for asylum seekers. We called The Paul and could not get through to the front desk or a voice mailbox. We saw on social media that other people had arrived at The Paul with no message at all, only to find the hotel closed to guests. We called Hotels.com for help, who said that our booking was still confirmed -- The Paul had not communicated to the booking agent. Only when they made several calls to The Paul themselves did they realize the problem. Hotels.com staff were FANTASTIC and found us five rooms in another nearby hotel, so all ended well, but only because we were able to spend over 2 hours on the phone figuring out a solution with Hotels.com. The Paul should have done more to convey all the necessary info to Hotels.com, and with more time to spare -- it looks like they've been closed for weeks.
Stayed 2 nights in Mar 2023

2/10 Terrible

Maria

Travelled with partner
When we arrived the hotel was closed and we were instructed to go to a different hotel 20 minutes away. The new hotel did not have a new reservation for us so we had to sit on hold with expedia customer service for an hour. Would have been nice to be notified of the change ahead of time.
Stayed 3 nights in Mar 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Soren

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Consistently comfortable in excellent location

This was probably my 10th time staying at the Paul. Consistently comfortable place to stay in a really great NOMAD location. Staff was professional, good bed, decent sized room with good view and well designed. Everything was very clean and well maintained. Nor Lux but solid place I will definitely stay at again.
Stayed 1 night in Jan 2023

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was shut down. I had to go to a new hotel.
Stayed 1 night in Mar 2023

2/10 Terrible

Hoi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have never gave a negative review to anywhere I stayed before like this one. I have never stayed at The Paul Hotel before and thought to give it a try. Booked almost 3 weeks ahead via Orbitz and paid extra for 24 hour cancelation protection. Got an email from Paul Hotel after the cancelation period "The Paul Hotel is closed to the Public and we will need to relocate you immediately to TRYP". Then got charged extra by TRYP. I talked to Orbitz and they have assured this is against their policies. I do NOT recommand The Paul Hotel and will not book it for myself again.
Stayed 2 nights in Jan 2023

4/10 Poor

Ron

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

A TRYP not to remember.

Well, had I actually been able to stay at The Paul Hotel, I might have been able to actually review it. At 1:00am on the day of my stay, I received an email from Hotels.com that The Paul was unable to fulfill my reservation and booked me at a nearby hotel. I was displeased by this and contacted Hotels.com for more information later that day. I never received confirmation that this was officially booked until I contacted customer service. I was booked at a chain motel nearby. I booked The Paul because I wanted more of a boutique experience for a fun evening out. They booked me at TRYP by Wyndham. This hole in the wall hotel was far from luxurious. It was an economy hotel at Boutique prices. The morning we checked out, the maid knocked on our door, so I put the DND on the door. Then, around 11, she knocked again and I answered. She asked what day we were checking out and after I responded she said well checkout is 11am. And I told her that the sign on the door said 12:00pm. She huffed and said well it's 11:00a and walked away. I don't really have faith in booking through Hotels.com anymore. I am unsatisfied in the hotel they booked me in and hope that this is not how all customer interactions are. Next time I will just book through a hotel directly.
Signage w/ checkout time, etc.
Stayed 1 night in Feb 2023

2/10 Terrible

Elmer

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

2/10 Terrible

Na Hyun

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

2/10 Terrible

james

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

4/10 Poor

Andrew

Disliked: Staff & service, amenities
Room was barely adequate. Very minimal amenities. I was kicked for the final night of my stay due to a "maintenance issue". Don't know what that was. Was not notified by management until my return at 11pm, even though they had cell phone and email info. Had to pack up and get a ride to the substitute hotel across town.
Stayed 4 nights in Jan 2023

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness

Pretty Good Stay

Everything was great, except stained sheets with hair. Also towels were very small. Other than that great service, nice room, great view. Thank you
Stayed 1 night in Jan 2023

4/10 Poor

Di

Stayed 1 night in Jan 2023

8/10 Good

Frank

Stayed 2 nights in Jan 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

6/10 Okay

Elliott

Disliked: Amenities
I like the convince of being close to MSG and Broadway. I didn’t like the fact the AC wasn’t the best. My tv didn’t work and the technician never came back to fix the tv after I reported it not working the day I checked in. It was a room and bed to sleep in so can’t complain. But for the price it could have been better amenities. The bar wasn’t even setup or functional.

8/10 Good

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly everything was fine and the Paul is always a great deal. Only weird thing was that this is the first time i have stayed there and there wasn't a coffee maker in the room?
Stayed 1 night in Jan 2023

6/10 Okay

Natalia

2/10 Terrible

Jieun

6/10 Okay

Jairo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2023