There were some definite pros but the cons would keep me from booking this hotel again. Pros: GREAT location, steps from the WTC, quick walk to Battery Park, Chinatown, subway stops. The area was beautiful and felt very safe. The rooms were very nice and the Staff was as helpful as they could be in resolving the cons. CONS: I booked a suite months in advance. Upon self check-in and getting to my room, it was not a suite which I booked months in advance. I came back downstairs and they said "sorry, it's not available until tomorrow, we can move you tomorrow" and offered to refund the difference the first night. Had they told me this ahead of time I'd have felt better but I guess they were just seeing if I would notice. So we had to repack, check our items with the porter and check back the next day. At 3pm check in time, the room was not ready. We waited an hour and it still was not, so we gave our luggage back to the porter. During that time, I witnessed another guest having the exact same issue. A draw for me was the free water bottle fillers everywhere and free coffee. It would save me literally $25 per day in bottles of water and morning coffee. Only day 1 did the latte machine work and I never saw the coffee urns out again either. The water was very convenient and again, the staff was kind about it all, but Just the disorganization of it would make me hesitant to book here again when there are plenty of other options.