Our stay was going great until Saturday. Around 12:27
PM, my family and I returned from breakfast and noticed that our room hadn't been cleaned. I saw the housekeeper working in the room across from ours and asked if she wanted us to step out to the lobby so she could clean our room. She told me that she would not be cleaning our room. I then asked if we could at least have fresh towels, and she said no, and that we would need to speak with the front desk.
Feeling confused, I went downstairs to address the situation. The front desk gave me one towel and said that someone would probably bring a couple more. At that point, the experience was very disappointing, and honestly, after this, I would not stay here again.