It took 2 hours to get checked in, the Communication with management is somewhat there, but the effort is not there at all. The bed board fell on us at 8am as we slept, and when informing the front desk, who then informed her supervisor of the incident, the supervisor never contacted me, reached out, or checked in on us during a 2 1/2 hour wait period…. It wasn’t until I asked the young lady at the front desk again that I was then told at 10:50 am, 10 mins before check out time, that the supervisor was apparently on the property beforehand, but had just left the property I was then told to email someone about my problem… never again will I use this hotel