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Embassy Suites by Hilton Niagara Falls Fallsview

3.5 star property

Photo gallery for Embassy Suites by Hilton Niagara Falls Fallsview

View from room
1 bedroom, hypo-allergenic bedding, in-room safe, desk
Exterior
View from room
Point of interest

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking available
  • Bar
  • Room service

Explore the area

Map
6700 Fallsview Blvd, Niagara Falls, ON, L2G3W6
  • Fallsview Casino
    ‪5 min walk‬
  • Clifton Hill
    ‪3 min drive‬
  • Horseshoe Falls
    ‪4 min drive‬
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪51 min drive‬

Room options

View all photos for 2 Queen Beds Accessible Suite with Sofa Bed and view of Canadian Falls - Floors 10-24

2 Queen Beds Accessible Suite with Sofa Bed and view of Canadian Falls - Floors 10-24 | Living area

2 Queen Beds Accessible Suite with Sofa Bed and view of Canadian Falls - Floors 10-24

  • 42 sq m
  • Water view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for 3 Queens with view of Niagara Falls & American Falls - Floor 36

1 bedroom, hypo-allergenic bedding, in-room safe, desk

3 Queens with view of Niagara Falls & American Falls - Floor 36

  • 42 sq m
  • Water view
  • Sleeps 6
  • 3 Queen Beds

View all photos for King Bed with Sofa Bed Studio

King Bed with Sofa Bed Studio

King Bed with Sofa Bed Studio

  • 25 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for King Bed with Sofa Bed Cityview Suite

1 bedroom, hypo-allergenic bedding, in-room safe, desk

King Bed with Sofa Bed Cityview Suite

  • 30 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for 3 Queens with view of Niagara Falls and American Falls - Floors 11-18

1 bedroom, hypo-allergenic bedding, in-room safe, desk

3 Queens with view of Niagara Falls and American Falls - Floors 11-18

  • 42 sq m
  • Water view
  • Sleeps 6
  • 3 Queen Beds

View all photos for 4 Beds with 2 Bathrooms and view of Niagara Falls - Floors 32-37

4 Beds with 2 Bathrooms and view of Niagara Falls - Floors 32-37 | Living area

4 Beds with 2 Bathrooms and view of Niagara Falls - Floors 32-37

  • 42 sq m
  • Water view
  • Sleeps 8
  • 2 Queen Beds and 2 Double Beds

View all photos for Premium Corner Suite - King, Sofabed, Views Niagara Falls & American Falls - Floor 25-35

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Premium Corner Suite - King, Sofabed, Views Niagara Falls & American Falls - Floor 25-35

  • 42 sq m
  • Water view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for 2 Queen Beds with Sofa Bed and partial view of Niagara Falls - Floors 10-25

Flat-screen TV, pay films

2 Queen Beds with Sofa Bed and partial view of Niagara Falls - Floors 10-25

  • 42 sq m
  • Water view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for 4 Beds with view of Niagara Falls - Floor 30

1 bedroom, hypo-allergenic bedding, in-room safe, desk

4 Beds with view of Niagara Falls - Floor 30

  • Water view
  • Sleeps 8
  • 2 Queen Beds and 2 Double Beds

View all photos for 2 Queen Beds with Sofa Bed and view of Niagara Falls & American Falls - Floors 11-20

1 bedroom, hypo-allergenic bedding, in-room safe, desk

2 Queen Beds with Sofa Bed and view of Niagara Falls & American Falls - Floors 11-20

  • 42 sq m
  • Water view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for 2 Queen Beds with Sofa Bed and view of Niagara Falls American Falls - Floor 40

1 bedroom, hypo-allergenic bedding, in-room safe, desk

2 Queen Beds with Sofa Bed and view of Niagara Falls American Falls - Floor 40

  • Water view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Premium Family Suite with 1 King, 1 Double and view of Niagara Falls American Falls - Floors 11-24

Flat-screen TV, pay films

Premium Family Suite with 1 King, 1 Double and view of Niagara Falls American Falls - Floors 11-24

  • Water view
  • Sleeps 4
  • 1 King Bed

View all photos for 2 Queen Beds Premium with Sofa Bed and view of Niagara Falls & American Falls - Floor 40

1 bedroom, hypo-allergenic bedding, in-room safe, desk

2 Queen Beds Premium with Sofa Bed and view of Niagara Falls & American Falls - Floor 40

  • 42 sq m
  • Water view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Premium Suite with 1 King, Sofa Bed and view of Niagara Falls and American Falls Floors 32-35

Flat-screen TV, pay films

Premium Suite with 1 King, Sofa Bed and view of Niagara Falls and American Falls Floors 32-35

  • 42 sq m
  • Water view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for King Bed with Sofa Bed and partial view of Niagara Falls - Floors 10-25

King Bed with Sofa Bed and partial view of Niagara Falls - Floors 10-25

King Bed with Sofa Bed and partial view of Niagara Falls - Floors 10-25

  • 42 sq m
  • Water view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for 5 Beds with 2 Bathrooms and view of Niagara Falls & American Falls – Floor 39

1 bedroom, hypo-allergenic bedding, in-room safe, desk

5 Beds with 2 Bathrooms and view of Niagara Falls & American Falls – Floor 39

  • 63 sq m
  • Water view
  • Sleeps 12
  • 2 Queen Beds, 2 Double Beds and 2 Double Sofa Beds

View all photos for 2 Queen Beds with Sofa Bed City View

2 Queen Beds with Sofa Bed City View | Living area

2 Queen Beds with Sofa Bed City View

  • 46 sq m
  • City view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for 2 Queen Beds with Sofa Bed, Whirlpool and partial view of Niagara Falls - Floor 15

2 Queen Beds with Sofa Bed, Whirlpool and partial view of Niagara Falls - Floor 15 | Living area

2 Queen Beds with Sofa Bed, Whirlpool and partial view of Niagara Falls - Floor 15

  • 42 sq m
  • Water view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for 2 Queen Beds with Sofa Bed and partial view of Niagara Falls - Floors 10-25

Flat-screen TV, pay films

2 Queen Beds with Sofa Bed and partial view of Niagara Falls - Floors 10-25

  • 42 sq m
  • Water view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for 1 King Bed - Cityview Suite

1 bedroom, hypo-allergenic bedding, in-room safe, desk

1 King Bed - Cityview Suite

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for King Bed with Whirlpool, Sofa Bed and partial view of Niagara Falls - Floor 30

King Bed with Whirlpool, Sofa Bed and partial view of Niagara Falls - Floor 30 | Living area

King Bed with Whirlpool, Sofa Bed and partial view of Niagara Falls - Floor 30

  • 42 sq m
  • Water view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for King Bed with Sofa Bed and partial view of Niagara Falls - Floors 10-25

King Bed with Sofa Bed and partial view of Niagara Falls - Floors 10-25

King Bed with Sofa Bed and partial view of Niagara Falls - Floors 10-25

  • 26 sq m
  • Water view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for King Bed with Sofa Bed and view of Niagara Falls & American Falls - Floor 15

King Bed with Sofa Bed and view of Niagara Falls & American Falls - Floor 15 | Living area

King Bed with Sofa Bed and view of Niagara Falls & American Falls - Floor 15

  • 42 sq m
  • Water view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for King Bed Premium with Sofa Bed and view of Niagara Falls & American Falls - Floor 30

1 bedroom, hypo-allergenic bedding, in-room safe, desk

King Bed Premium with Sofa Bed and view of Niagara Falls & American Falls - Floor 30

  • 52 sq m
  • Water view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Room, 1 King Bed, Non Smoking (Fallsview) | View from room

Wyndham Grand Fallsview Hotel

  • Pool
  • Hot tub
  • Free WiFi
  • Restaurant
4.0 out of 5, Very good, (4894)
The price is NZ$209
for 1 room
includes taxes & fees
20 Apr - 21 Apr
Wyndham Grand Fallsview Hotel

About the area

Niagara Falls

Embassy Suites by Hilton Niagara Falls Fallsview is centrally located in Niagara Falls, a 5-minute walk from Fallsview Casino and 13 minutes by foot from Skylon Tower. .This hotel is 1 mi (1.7 km) from Journey Behind The Falls and 1.1 mi (1.7 km) from Clifton Hill.

What's nearby

  • Fallsview Casino - 5 min walk - 0.4 km
  • Journey Behind The Falls - 18 min walk - 1.5 km
  • Clifton Hill - 3 min drive - 1.8 km
  • Fallsview Indoor Waterpark - 3 min drive - 2.5 km
  • Horseshoe Falls - 4 min drive - 2.6 km

Getting around

  • Niagara Falls Station - 12 min drive
  • Buffalo Niagara Intl. Airport (BUF) - 51 min drive

Restaurants

  • ‪The 365 Club - ‬8 min walk
  • ‪IHOP - ‬4 min walk
  • ‪Tim Hortons - ‬5 min walk
  • ‪Grand Buffet - ‬7 min walk
  • ‪Shoeless Joe's - ‬5 min walk

About this property

Embassy Suites by Hilton Niagara Falls Fallsview

Hotel with 2 hot tubs, a quick walk to Fallsview Casino
Embassy Suites by Hilton Niagara Falls Fallsview offers 613 accommodations with laptop-compatible safes and safes. Flat-screen televisions come with digital channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

2 hot tubs are on site along with an indoor pool. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 613 guestrooms featuring refrigerators and flat-screen televisions. Wireless internet access (surcharge) keeps you connected, and digital programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Dip into one of the 2 hot tubs or enjoy other recreational amenities, which include a 24-hour fitness center. Additional features at this hotel include wireless internet access (surcharge), concierge services, and an arcade/game room.
Stop by the hotel's restaurant, TGI Fridays Restaurant, for lunch or dinner. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Mingle with other guests at the complimentary reception, held daily. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. A complimentary full breakfast is served daily from 6:30 AM to 9:30 AM.
Featured amenities include a business center, limo/town car service, and express check-out. Planning an event in Niagara Falls? This hotel has 20000 square feet (1858 square meters) of space consisting of conference space and 10 meeting rooms. Self parking (subject to charges) is available onsite.
A complimentary full breakfast is served each morning between 6:30 AM and 9:30 AM. A complimentary manager's reception is offered each day.
TGI Fridays Restaurant - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Starbucks - Onsite café. Open daily.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, French

Property amenities

Internet

  • Available in all rooms: WiFi (CAD 9.95 per day)
  • Available in some public areas: WiFi (CAD 9.95 per day)

Parking and transport

  • Electric car charging station on site
  • Offsite parking available (CAD 35 per night)
  • Limo/town car service
  • Secured, covered parking on site (CAD 70 per night)
  • Secured, covered valet parking on site (CAD 100 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 6:30 AM to 9:30 AM
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Free daily manager's reception

Restaurants on site

  • Starbucks
  • TGI Fridays Restaurant

Things to do

  • 2 hot tubs
  • 24-hour gym
  • Arcade/game room
  • Indoor pool
  • Shopping
  • Wine tours

Family friendly

  • Arcade/game room
  • Free cot
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Living room
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10 meeting rooms
  • 20,000 square feet of conference space
  • Business centre

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways (91 centimetre high)
  • Lever door handles
  • Lift (107 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (84 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels
  • Pay films

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Living room
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: CAD 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
5 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 20.0 per day
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: CAD 200 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for in-room wireless internet: CAD 9.95 per day (rates may vary)
  • Fee for wireless internet in public areas: CAD 9.95 per day (rates may vary)
  • Covered self parking fee: CAD 70 per night (in/out privileges)
  • Covered valet parking fee: CAD 100 per night (in/out privileges)
  • Nearby parking fee: CAD 35 per night (2297 ft away)
  • Late check-out fee: CAD 50 (subject to availability)
  • Rollaway bed fee: CAD 20.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Embassy Suites Hilton Hotel Niagara Falls Fallsview
Embassy Suites Hilton Niagara Falls Fallsview
Embassy Suites Niagara Falls Fallsview
Niagara Falls Fallsview Embassy Suites
Embassy Suites Hilton Niagara Falls Fallsview Hotel
Embassy Suite Niagara Falls
Embassy Suites Niagara Falls
Niagara Falls Embassy Suites
Embassy Suites by Hilton Niagara Falls Fallsview Hotel
Embassy Suites by Hilton Niagara Falls Fallsview Niagara Falls

Embassy Suites by Hilton Niagara Falls Fallsview Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 5553 out of 11761 reviews
Rating 8 - Good. 2813 out of 11761 reviews
Rating 6 - Okay. 1590 out of 11761 reviews
Rating 4 - Poor. 893 out of 11761 reviews
Rating 2 - Terrible. 912 out of 11761 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Jedd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

JOMARIE

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing view
Stayed 2 nights in Jan 2025

10/10 Excellent

Angelica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, pool for the kids, evening reception for the adults and also snacks and drinks for the kids. Breakfast included, transportation to the parking lot. Parking starts at 35$ to $100. Service was great and Rooms were spacious, will come back again.
Stayed 2 nights in Jan 2025

6/10 Okay

Vincent

Stayed 4 nights in Jan 2025

4/10 Poor

Jonalyn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Hazel

Liked: Cleanliness, amenities
Room was clean upon arrival
Stayed 1 night in Jan 2025

6/10 Okay

Wen

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
My stay at the Embassy Suites by Hilton at Niagara Falls was a mix of awe-inspiring moments and some minor frustrations. The highlight of the stay was undoubtedly the breathtaking view of the falls. Watching the fireworks light up the night sky with the falls in the background was an unforgettable experience that I would highly recommend to anyone visiting the area. The room itself was impressive—spacious, with a nicely divided living room and bedroom, making it feel more like a suite than a typical hotel room. The jacuzzi was a luxurious touch, perfect for unwinding after a long day. I also appreciated the convenience of having three sinks in the room, which made getting ready in the morning much easier. However, there were a few downsides to the stay. The elevators were consistently slow, with long lines no matter the time of day, which was quite frustrating. Breakfast, although decent, was marred by long waits, and the food was just okay, not quite living up to the expectations set by the rest of the hotel experience. The most significant issue was the disturbance caused by a barking dog during the night. While the hotel staff did their best by sending security, they were unable to resolve the issue until the owner returned around 2 a.m., which disrupted an otherwise peaceful night.
Stayed 4 nights in Dec 2024

6/10 Okay

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not really 4* standard
The Room - we booked a falls view room on floors 11-20 and got given a level 26 room. It was a fantastic view of both falls and the fireworks at 8pm each night. It was spacious with a sitting area, bathroom with separate shower and tub, an additional sink outside the bathroom, and a kitchenette with microwave fridge and sink. The bath had doors which opened up to allow you to see the rest of the room and the view beyond, but given the height, you can’t see the falls from the tub. Each room has a smaller window which opens, but this also means it doesn’t have a good seal and a cold draft comes in through it. The bathroom had a drain in the floor which gurgled 24/7 and was frustrating when trying to get to sleep. There was no cleaning service and given we were there for 6 nights it was disappointing not to have bins emptied etc. Sockets and chargers - lots of sockets under the tv and between the two beds. But - and I cannot stress this enough - we need sockets both sides of the bed, and bedside tables both sides of the bed! I’m fed up of having to charge my device overnight by the TV as I use it to check the time if I wake in the night. USBC would be a nice addition. Overall the room is the best bit of the hotel. Parking - we went for self park at CAD70 per night. The car park was good and served by the lifts so made transferring bags to/from quite good. Not sure on the price, but the offsite option was several blocks away and rip-off parking seems to be the norm.
Stayed 6 nights in Dec 2024

10/10 Excellent

VINITKUMAR

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Service & Amazing Clean and Brakefast Free.
Stayed 2 nights in Jan 2025

10/10 Excellent

praveen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Patricia, Meadville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint is about parking. It wasn't immediately apparent but you have to pay to park in one of three places. If you don't valet, it's a walk to your vehicle. The hotel is great. Clean and updated. The room was amazing with the full view of the falls. The onsite restaurants are nice but the hotel is very close to other choices, all within walking distance.
Stayed 2 nights in Jan 2025

4/10 Poor

Bhakti

Travelled with family and small children
Liked: Cleanliness
Liked: 9th floor lounge, some staff were very friendly and helpful Average: pool, room Did not like: Website stated free shuttles to get to nearby restaurants but we spent 30 mins being sent to different people because no one knew about this. When we finally got our shuttle passes, we waited over 40 mins in the freezing weather with toddlers for the shuttle that was supposed to come every 20 mins. We ended up taking an uber. Free breakfast was very average. Ends at 9:30. Who wants to get up that early on vacation? Our rooms heater was making a terrible loud growling noise every 20 minutes and when we tried to get assistance, they told us we would have to pay an extra $100/night to switch rooms. The parking situation is NOT convenient at all compared to other hotels in the area. The sofa bed in our room had a strange black stain on it. Mold? This is our 4th niagara hotel expereince and definitely the least pleasant. Will not be staying here again.
Stayed 2 nights in Jan 2025

10/10 Excellent

thanh

Stayed 1 night in Jan 2025

2/10 Terrible

Mohamed N

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The room we first booked was really cold. And we we were booking on the middle of winter. We complained about it and they did send someone to fix, but did not do a good job. My mom who was with us had to go to the hospital due to the fewer she caught because the room was too cold. After that we expeted them to give us another room but refused. We had to get mad at the staff in order for them to give us another room. Not out of consideration, but because we threated them. They saw my mom carried of into the ambulance but did not care. Never coming to this hotel again. Even in the summer.
Stayed 2 nights in Dec 2024

6/10 Okay

Konesan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Bad and cold breakfast, very low quality. Compare with 2 years back now its waste hotel.last stay at Embassy suites at Niagara.
Stayed 1 night in Jan 2025

4/10 Poor

Stacey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Service was terrible. Cannot say enough about how horrible the check in process and service was. Never got our requested joining rooms. Our 3 parties were placed on 12th, 16th & 26th floor! 2 rooms we were told would be easy to get to for us to visit family and they were so wrong! Couldnt even access my mothers room from our elevators. Had to go to 9th floor and catch another set. Elevators have long wait times. Checking in, one of our 3 rooms wasnt even ready after 4PM! We were told to call from our room to check on the last room keys and the phone didn't even work! Had to call from my cell and no one would answer at the desk! Seriously awful service. For a higher end hotel, there is a lot lacking here. Much better service at the lower budget hotel we stayed at the night before! Many people at the front desk had similar issues and were angry.
Stayed 1 night in Jan 2025

10/10 Excellent

Asife

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always convenient and safe
Stayed 1 night in Jan 2025

10/10 Excellent

Dawne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Kate

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was amazing, we saw the fireworks and enough rooms in the suite for the kids to run around a bit.
Stayed 2 nights in Jan 2025

10/10 Excellent

Alfredo, Plano

Liked: Cleanliness, staff & service, property conditions & facilities
Top tier hotel for an equally expensive price. It's great.
Stayed 3 nights in Jan 2025

10/10 Excellent

sharanja

Stayed 1 night in Jan 2025

6/10 Okay

Lorena

Travelled with family and small children
Disliked: Cleanliness
The parking is too expensive. No internet.
Stayed 2 nights in Jan 2025

6/10 Okay

Louis-Julien

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good stay, good view. Just everything around is a cash grab, including souvenir shop and restaurants with hidden fees, which i found abusive. I paid 9$ for a water bottle.
Stayed 2 nights in Jan 2025