2/10 Terrible
Claudette
Travelled with partner
2 Oct 2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I am really upset about the way my friend was treated from the time she checked into her room.
She was aware they had resort fees and the incidentals which should have been returnexd once she checked out of her room.
I contacted the supervisor regarding the additional fees she over the amount when the room was paided for.
My friends card was charged the same amount that it costed for the three days she stayed there.
The first night after talking to the supervisor they returned the fees back to her card.
Around 2:30 am her card gets pinged again for the gift shop and recharged again for the room.
I called back several times they refunded back the money then took it again. My friend should have only been charged 100.00 for incidentals but she was charged 300 dollars even after her room was paided for in advance.
I contacted the corporate office to file a complaint and was told that someone would get back to her. I gave them her number but still today she has not received a call back and still has not received her money back which shoukd be 200 dollars.
I have stayed at this resort 3 times never had an issue with fees my room was paided for in advance and i was chargec incidentals fees and resort and taxes but once i checked out of my room my deposits was sent back to my card quickly.
I am saddened that this was my friends first time going to lauglin and i wanted her to enjoy her birthday gift but due to the issues she had she said she doubts that she would go back.
Claudette
Stayed 3 nights in Sep 2024
