Some might had a good stay with service, but sadly It has not happened to me. ; (
I stayed with my mum and dad for 1 night. Run of house type with half board.
1. The room condition - Normal, nothing special. But the room was small and right beside hallway.
2. Food - It was ok, but middle of the course, we had to wait for more than 10mins and other table who started dinner after us were served before us.
3. Location - far from main street, the Kinrin lake is 10mins away by car.
4. Smell - My mum didn't like the mell of "tatami", please be aware of that. And the room number "2105" is beside kitchen. Mixed smell of foods and tatami, wow, You don't want to smell it.
My mum had headache all night and morning. She bearly slept that night. - I put on the air purifier all night but didn't help.
5. View from hot spring - Good........ Same as the photo. However, after that smell, I would pay more and stay other ryokan with similar view.
I am not going to say do not stay there, I just want to say one thing.
If you have a sensitive nose, then do not stay at "2105". ask them to change to another room.