We arrived late due to an evening flight and were instructed to pick up our envelope from the mailbox by the office for after-hours check-in. After getting our envelope, we drove to our cabin only to find that the key didn’t work; we had received a key for a different cabin. We texted and left a voicemail at the office, but after waiting with our 3 kids and receiving no response, we felt we had no choice but to stay in the cabin we had the key for. By the time we heard back, it was too late; the kids were very cranky and sleepy due to the 3 hour time change, and my husband had to prepare for an early workday in Coos Bay.
The cabin had no extra linens for the table bed, so we used a couple of throws to keep warm. Unfortunately, my son has allergies, and the throws had dog hair on them. There were also only two towels in the cabin. The next morning, the manager kindly brought us clean linens and three additional towels.
Overall, the cabin was adequate but not very clean, and the shower water temperature was not hot. While the campsite was peaceful, we were not offered any compensation for the mix up. My husband frequently travels to this area for business, and we thought this would be the place he would stay moving forward, but we won’t be back due to the mix up and ultimately, the lack of staffing during late hours.