We were very pleased with our stay. All three of the staff people I dealt with were friendly and helpful. Our family of five was given a room on the ground floor near an exit to the parking lot, and on the same hall as the laundry, which was very convenient since we had several loads to do. There was only one set of machines but luckily no one else was using them. The room itself had all the conveniences we would hope for, including a microwave, fridge, keurig with regular and decaf, good soap and shampoo, and plenty of towels and pillows (they cheerfully provided more as needed). There were lots of surfaces to put things on and plenty of outlets for charging electronics. It was very clean. The only problem was the bathroom exhaust fan didn’t work. Also while the pullout couch seemed quite new, its mattress was old. Pro tip for all cheap sleeper sofas: put the pullout mattress on the floor to avoid the horrible bed frame bar digging into your back. Then it was fine for our teenage son. The breakfast was fantastic with pancakes, eggs, omelettes, sausage, bacon, biscuits, pastries, toast and bagels, yogurt, bananas, oatmeal with nuts and cranberries, coffee, juice, cereal, milk, etc. We won’t even need lunch after that!