First time staying at this property, the staff was very rude, and unprofessional. Everyone look like they were having a bad day. It was very dirty and dated, no one answers the phone at the reception desk. Housekeeping doesn’t clean the room regularly, and 1 day our room did not have any water, and we had issues with toilet the entire vacation. The elevator was horrible, at least one or two was not working at times. I did speak to the manager 1 day, but not much was done. I was told that I would be given points for the inconvenience, but as of now still nothing. Starbucks was no better, everyone there was rude, no smile at all. They have a Very nice pool, but the pool bar is a joke. Overpriced with watered drinks. Seems like the staff at this hotel just hates their job. We did get very good food and service at the sunshine Café for breakfast, and also the pizza shop. Location is good, especially if you’re planning on going to Universal, which is walking distance. But if you’re looking for good service with a pleasant staff, that care's about your stay, that’s clean and in good working condition avoid this location.