This was by far the worst experience I’ve had with a VRBO rental. To begin, pool heat was requested and wasn’t turned on. We waited until 2:30 on Wednesday afternoon for them to turn it on which meant the pool wasn’t warm until Thursday. Also, the first floor of the home was filthy. The floor had not been cleaned, stovetop, tabletop, windows, game area, and outdoor area. There were clumps of old food left on the floor, crushed chips on the carpet and pool area, burnt food on stovetop, cupcakes stuffed in pool table, empty beer bottles in cabinets, and fingerprint smudges everywhere. This could have been rectified if I was able to get in touch with property owner in a timely manner. I spoke to 8 people with nothing being fixed, so I contacted VRBO and that’s when the property owner finally contacted me and fixed things. One whole day of my vacation was ruined because my kids couldn’t swim, the house was a mess, and I spent my day on the phone. Not to mention, there are no dish towels, washcloths or hot pads in the kitchen. What’s the point of having a grill and oven with nothing to remove the food? Finally, the house is not as advertised. There are no cushions on outside furniture, no view of trees just construction, no basketball in garage or a functioning gaming system. Overall, Jose did his best to assist us once I got in touch with him, but the cleaning that occurred after I complained was minimal. We paid a lot for a little and it was disheartening. Unfortunately, we will never rent this home or any others from this company in the future.