Overall, my stay was good. The hotel was clean, and the staff was generally friendly and welcoming. The location was convenient, and the shuttle service to Universal was easy to schedule — though it’s about a 20-minute walk if you decide to go on foot, which we did a few times without much trouble.
The only downsides were during check-in and housekeeping. We had an issue checking in, and the staff member at the desk wasn’t very understanding or patient — it seemed like the problem was on the hotel’s end, but their attitude made the process more stressful than it needed to be. We also didn’t have housekeeping during our stay (we weren’t there long, so it wasn’t a major issue), but we had to call down for clean towels and toilet paper.
Aside from those small inconveniences, everything else was comfortable, and the overall experience was positive. I’d consider staying here again for the cleanliness, convenience, and easy access to the parks.