Excellent service from check-in. We were a little dismayed at our initial room. But when we called the front desk, Juan, immediately offered us an alternative. That was much better for our family of four adults. Exceptional service, too, from Emily, at each breakfast. Very responsive to our needs whether it was more toiletries or towels, very accommodating overall.Would easily stay here again. Very short, Lyft ride to Universal as well, which was our main goal.