At our arrival to our room, the bathroom was dirty. There was hair, soap and toothpaste on the tub and sink. The bathroom curtain was dirty. On the side of the toilet paper were dots of blood. Which were also on the wall and floor where the toilet paper roll was located. The toilet paper was not new, there was less than a half a roll left. When we reported this to the front desk, they only cleaned the tub and sink. They took the shower curtain but couldn’t give us a new one that day, we took a shower and the floor would get wet even with the extra towels. Some of the towels had blood stains. When they did housekeeping, they only changed the bedsheets, towels and emptied the trash bins. Never cleaned the tub, toilet, sink, or even cleaned the floor, we would walk barefoot and ended with the sole of our feet black from the dirty floor. When they changed the bedsheets, the comforter had a lot of red stains on it, like dried blood. The bathroom extractor would leak at night on the toilet and we would wake up with the bathroom floor wet. The drain on the tub would clog constantly. At certain hours the air conditioner would start a loud noise and I had to use earbuds to sleep. When I asked for coffee on the front desk, they told me the machine was not working. Our ice cream got ruined because the mini fridge, specially the freezer part was not cold enough. The staff was nice but most common response for our needs were “We don’t have personnel at the moment.” or “It’s not working.”