2/10 Terrible
Joe
Travelled with family, Business traveller
26 Dec 2024
Disliked: Staff & service, amenities
I was moving back to the US from the Dominican Republic, and I just needed a cheap place for a couple of days. I made the reservation on Expedia. When I arrived, they charged me an extra amount per day for a "resort fee." The online offer did say there was a tax that I needed to pay at the hotel, but it was less than that. The place is a dump. NOT a resort. I told them there was no "resort fee" in the deal I made, and they said it was in the confirmation email they sent. I told them I just got an email the day before that said NOTHING about this, and they asked to see it. As I said, I just came from another country, so I could not access it at that time. After I checked in and got the Wifi password, I went to my room and checked my emails. I had THREE emails confirming the reservation. TWO said nothing about it. ONE did have some extra charges, but they were nowhere close to the amount they said. So I went back to the office. I told them about the emails, and they didn't even want to look at them. They just said I was wrong and it was on the listing (it was NOT). I told them it seemed like a problem between the hotel and Expedia, and they said, "No, it's a problem between YOU and Expedia." The manager came out and told us she canceled our reservation and wanted us off the property. We had no phone and no car. They still have not refunded my money.
Joe
Stayed 2 nights in Dec 2024