2/10 Terrible
Dee P.
19 Aug 2024
Disliked: Cleanliness
Don't Book!!!
We have rented in this area before and stayed in a beautiful property so thought that we would be fine to book again. Initially communication was fine, it was only as we got closer to the rental date that I noticed not very positive reviews. I contacted the agent for clarification that the issues of the smells and other things had been dealt with and didn't get a reply - which concerned me. I thought give them the benefit of the doubt. I did however have to get in touch with VRBO to get information on check in procedures, which they had to prompt the agent to respond about. Another red flag?
We arrived to find the property looked dirty with stains on carpets throughout the house, mould growing around the curtains and walls in the living room. The pool area hadn't been cleaned with stains. The bed sheets hadn't been changed but the beds had been made to sleep in. Not going to sleep in them.
Then the smell hit, other reviewers have written about this. Not sure what this is, but it really needs to be dealt with.
We arrived late afternoon, and I messaged the agent with long paragraphs of the problems and their response was thanks for the feedback. Another red flag!!
I then had to contact VRBO who said that they would look into it. I contacted my credit card company who said leave the property as it is deemed unfit, which we did.
This was an extremely unsatisfactory start to a two and half week holiday. Save your money and go elsewhere!!!
Dee P.
Stayed 18 nights in Jul 2024