This was one of the worst hotel stays I’ve had. The room was not clean—there was dirt in the bathtub, and later I found hair under the bed sheets. When I reported it, the only solution offered was to change rooms.
The night front desk rep, Alfredo, told me I had to wait 20 minutes due to a system audit. When I explained I was exhausted and asked for help when he was available, he raised his voice and said he was busy. The general manager never followed up about my experience.
Overall, this hotel is low quality, with a very basic breakfast and no hot food. Spend a little more and stay somewhere else.