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Best Western Plus Ottawa City Centre

3.0 star property

Photo gallery for Best Western Plus Ottawa City Centre

Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Lobby
Fridge, microwave, coffee/tea maker
Seasonal outdoor pool
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service
  • Bar

Explore the area

Map
1274 Carling Ave, Ottawa, ON, K1Z7K8
  • Ottawa Hospital Civic Campus
    ‪14 min walk‬
  • Carleton University
    ‪6 min drive‬
  • Parliament Hill
    ‪7 min drive‬
  • Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪17 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Kitchen

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Non Smoking, Kitchen

  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Room, 1 King Bed, Non Smoking, Kitchen

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Studio Room, 1 King Bed, Non Smoking, Kitchen

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette (Larger Room)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Larger Room)

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Fireplace

Standard Room, 1 King Bed, Non Smoking, Fireplace

Standard Room, 1 King Bed, Non Smoking, Fireplace

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Larger Room)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Larger Room)

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

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  • Breakfast included
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4.0 out of 5, Very good, (1029)
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for 1 room
includes taxes & fees
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About the area

Ottawa

With a stay at Best Western Plus Ottawa City Centre, you'll be centrally located in Ottawa, a 5-minute drive from Rideau Canal and 14 minutes from Canadian Tire Centre. .This eco-certified hotel is 4.2 mi (6.7 km) from Parliament Hill and 6 mi (9.7 km) from Casino du Lac Leamy.

What's nearby

  • Ottawa Hospital Civic Campus - 14 min walk - 1.3 km
  • Rideau Canal - 5 min drive - 3.8 km
  • Carleton University - 6 min drive - 5.8 km
  • Canadian War Museum - 7 min drive - 5.0 km
  • Parliament Hill - 7 min drive - 6.8 km

Getting around

  • Carling Station - 6 min drive
  • Ottawa Station - 11 min drive
  • Ottawa International Airport (YOW) - 17 min drive

Restaurants

  • ‪Run2Patty - ‬14 min walk
  • ‪Bowman's Bar & Grill - ‬5 min walk
  • ‪Juice Dudez - ‬20 min walk
  • ‪Second Cup - ‬16 min walk
  • ‪Domino's Pizza - ‬8 min walk

About this property

Best Western Plus Ottawa City Centre

Eco-certified hotel with a fitness center and a 24-hour business center
Best Western Plus Ottawa City Centre offers 121 air-conditioned accommodations with safes and coffee/tea makers. 48-inch flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 121 air-conditioned rooms featuring refrigerators and microwaves. Wired and wireless internet access is complimentary, while 48-inch flat-screen televisions with cable programming provide entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Don't miss out on recreational opportunities including a fitness center and a seasonal outdoor pool. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Planning an event in Ottawa? This hotel has 1195 square feet (111 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.
Full breakfasts are available for a surcharge and are served each morning.
Best Western Plus Ottawa City Centre has a restaurant on site.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Cantonese), Czech, English, French, Polish, Portuguese, Serbian, Spanish, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available for a fee: CAD 5 to 15 for adults and CAD 5 to 15 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Billiards/pool table
  • Gym
  • Seasonal outdoor pool

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool
  • Travel cot

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (1,195 square foot of space)
  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 48-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Dryer
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 19

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 10 to June 23:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
3 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately CAD 5 to 15 for adults, and CAD 5 to 15 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The seasonal pool will be open from July 01 to September 05

Property is also known as

Best Western Macies
Best Western Macies Hotel
Best Western Plus Macies
Best Western Plus Macies Hotel
Best Western Plus Macies Hotel Ottawa
Macies Best Western
Macies Hotel
Best Western Plus Ottawa City Centre Hotel
Best Western Plus Ottawa City Centre
Best Western Ottawa
Ottawa Best Western
Best Plus Ottawa City Ottawa
Best Western Plus Ottawa City Centre Hotel
Best Western Plus Ottawa City Centre Ottawa
Best Western Plus Ottawa City Centre Hotel Ottawa

Best Western Plus Ottawa City Centre Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 543 out of 1009 reviews
Rating 8 - Good. 303 out of 1009 reviews
Rating 6 - Okay. 83 out of 1009 reviews
Rating 4 - Poor. 35 out of 1009 reviews
Rating 2 - Terrible. 45 out of 1009 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Dr D Chester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The small homey bar/grill was pleasant surprise ! Situated in the basement in a room with no windows and with one server who also tended bar , we weren’t sure what to expect . However the service was excellent and the food was as well . We were planning on eating most meals there . First meal I ordered a burger figuring that it would tell a lot . The lettuce and tomato were fresh ; the cheese was a fine cheddar . It was one of the best burgers I have ever had . Breakfast was great ! The grilled chicken with Brie and cranberry aioli was really good . Our room was clean and the bed comfortable . It is very convenient to the Ottawa Civic hospital and the Civic Heart Institute . Taxi to the hospital, with tip , was $10. We would stay there again .
Stayed 2 nights in Dec 2024

2/10 Terrible

Vikki

Disliked: Staff & service, amenities
Staff would not check in my mother. We had to get her a new hotel at a different location.
Stayed 2 nights in Dec 2024

4/10 Poor

Martin, Katy

Liked: Cleanliness, staff & service, property conditions & facilities
Noisy, cold no complimentary breakfast
Stayed 6 nights in Dec 2024

10/10 Excellent

James E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall feeling of ease and comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Lionel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Jo-Anne

Stayed 1 night in Nov 2024

10/10 Excellent

Sonia

Was very nice . The food at the restaurant was excellent. Pillows to soft, will buy new ones
Stayed 1 night in Dec 2024

10/10 Excellent

Genevieve

Liked: Cleanliness, staff & service, property conditions & facilities
As described. Nothing fancy, but it's clean, staff was friendly.
Stayed 1 night in Dec 2024

10/10 Excellent

Edwin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

Yinqiu, Newmarket

Liked: Cleanliness, amenities
Very friendly
Stayed 1 night in Aug 2024

8/10 Good

Omid

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Property was clean but a little old building. Staff were respectful and nice. Room was clean but old bathroom.
Stayed 1 night in Dec 2024

10/10 Excellent

Katlen

Travelled with partner
Pleasant stay, ate supper there as the Ottawa weather was too snowy. Meal was very good. It is noisy in the area as city Center, near hospitals.I brought ear plugs and that was ok
Stayed 1 night in Dec 2024

10/10 Excellent

Diane

Stayed 7 nights in Nov 2024

10/10 Excellent

Andree

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

dawn

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I came to Ottawa for surgery. The staff were amazing and very attentive.
Stayed 2 nights in Dec 2024

10/10 Excellent

Sean

Stayed 1 night in Nov 2024

10/10 Excellent

Don

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in a relatively quiet area with lots of walking areas to enjoy
Stayed 1 night in Nov 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very friendly.
Stayed 3 nights in Nov 2024

6/10 Okay

Chris

Business traveller
Disliked: Amenities, property conditions & facilities
Room had hard vinyl plank flooring, couldn't turn off heating fan, hot water was not hot only luke warm. Had to leave $100.00 can. as a deposit, was told it would only be cancelled from my credit card after 3-5 days. (hotel must get short term interest from all the deposits by guests staying there, people aren't stupid) Onsight restaurant was not open for breakfast, very small limited café nearby. Check-in 4:00 pm but check-out 11:00 am. so basically 19 hour room rental.
Stayed 1 night in Nov 2024

10/10 Excellent

Courtney

Stayed 1 night in Nov 2024

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

4/10 Poor

Fumiko

Stayed 1 night in Nov 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Fortunata

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed one night to visit family. Found the location convenient and clean.
Stayed 1 night in Nov 2024