Where do I start?
1. Inaccessible for People with Disabilities: There's no elevator, making the hotel unfriendly for those with disabilities.
2. Unsanitary Room: The room we were initially given had a clogged toilet filled with someone else's waste. They didn’t have anyone available to fix it until midnight, and we had to request a room change ourselves—they didn’t even offer it.
3. Power Issues: After switching rooms, we found that there was no power. Instead of sending someone to fix it, they told us to check the breaker panel ourselves.
4. Unreliable Wi-Fi: We couldn’t connect to the Wi-Fi, and their excuse was essentially, "That's just the way it is."
5. Broken AC and Windows: The AC in the room didn’t work, and their solution was to open the window, despite it being over 30 degrees outside. The window crank was broken, so we couldn’t even do that.
I will never return to this hotel. It used to be great, and we always received excellent service, but since the management changed a couple of years ago, the service has gone downhill. The owners are rude, arrogant, and have poor communication skills in English. Avoid this place at all costs.